:root{
  --ink:#0E1525; --ink-2:#475069; --ink-3:#7A8299; --line:#E7EAF2; --line-2:#F0F2F8;
  --surface:#FFFFFF; --bg:#F5F6FB; --bg-2:#FBFCFE;
  --pri:#3754F2; --pri-d:#2840C9; --pri-soft:#EBEEFF;
  --teal:#0FA3A3; --teal-soft:#E2F6F6;
  --green:#16A34A; --green-soft:#E7F6EC; --amber:#D98A00; --amber-soft:#FCF1DC;
  --red:#E13D4B; --red-soft:#FCE8EA; --violet:#7C5CFC; --violet-soft:#EFEBFF;
  --shadow:0 1px 2px rgba(16,21,37,.04),0 8px 24px rgba(16,21,37,.06);
  --shadow-lg:0 12px 40px rgba(16,21,37,.14);
  --r:14px; --r-sm:10px;
}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:'Plus Jakarta Sans',system-ui,sans-serif;background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased;line-height:1.5}

/* ===== PWA: safe-area-inset utk iOS notch + home indicator ===== */
html{-webkit-text-size-adjust:100%;text-size-adjust:100%;-webkit-tap-highlight-color:transparent}
body{min-height:100vh;min-height:100dvh}
/* Sidebar drawer & content area menghormati safe area kiri (landscape iOS) */
.sidebar{padding-top:env(safe-area-inset-top,0);padding-left:env(safe-area-inset-left,0)}
.content{padding-left:max(24px,env(safe-area-inset-left,0));padding-right:max(24px,env(safe-area-inset-right,0))}
/* Floating bottom respects home indicator */
.t-actbar{padding-bottom:env(safe-area-inset-bottom,0)}
.modal{padding-bottom:max(0px,env(safe-area-inset-bottom,0))}
/* Body padding-top fallback utk halaman tanpa topbar (auth, offline, dll) */
.au-wrap,.au-mobile-brand{padding-top:env(safe-area-inset-top,0)}
/* Saat standalone: anti iOS auto-zoom + lebih app-like */
@media all and (display-mode:standalone){
  body{overscroll-behavior-y:none}
  input,textarea,select{font-size:16px}
}

.mono{font-family:'IBM Plex Mono',monospace}
button{font-family:inherit;cursor:pointer;border:none;background:none}
a{color:inherit;text-decoration:none}
::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:#cfd5e6;border-radius:9px}
img{max-width:100%}

.app{display:flex;min-height:100vh}
.sidebar{width:248px;background:var(--ink);color:#C9D0E3;flex-shrink:0;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.brand{padding:18px 18px 14px;display:flex;align-items:center;gap:11px;border-bottom:1px solid rgba(255,255,255,.07)}
.brand img.logo,.brand .logo{width:38px;height:38px;border-radius:9px;background:rgba(255,255,255,.06);padding:3px;object-fit:contain;flex-shrink:0}
.brand b{color:#fff;font-size:15.5px;font-weight:800;letter-spacing:-.3px;display:block;line-height:1.15}
.brand small{display:block;color:#D4B26A;font-size:9.5px;font-weight:700;letter-spacing:1.2px;margin-top:2px}
.nav{padding:14px 12px;flex:1;overflow:auto}
.nav .lbl{font-size:10.5px;letter-spacing:1px;color:#646C8A;text-transform:uppercase;padding:14px 12px 7px;font-weight:700}
.nav a{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:9px;font-size:13.5px;font-weight:500;color:#B7BFD6;margin-bottom:2px;transition:.15s}
.nav a:hover{background:rgba(255,255,255,.06);color:#fff}
.nav a.on{background:var(--pri);color:#fff;font-weight:600}
.nav a .ico{width:18px;text-align:center;font-size:15px}
.nav a .badge{margin-left:auto;background:var(--red);color:#fff;font-size:10.5px;font-weight:700;border-radius:20px;padding:1px 7px}
.side-foot{padding:14px;border-top:1px solid rgba(255,255,255,.07);display:flex;align-items:center;gap:10px}
.side-foot .av{width:34px;height:34px;border-radius:50%;background:var(--teal);display:grid;place-items:center;color:#fff;font-weight:700;font-size:13px}
.side-foot .nm{font-size:13px;color:#fff;font-weight:600}.side-foot .rl{font-size:11px;color:#7C84A3}

.main{flex:1;min-width:0;display:flex;flex-direction:column}
.topbar{height:62px;background:var(--surface);border-bottom:1px solid var(--line);display:flex;align-items:center;gap:14px;padding:env(safe-area-inset-top,0) 24px 0;box-sizing:content-box;position:sticky;top:0;z-index:20}
.topbar .search{flex:1;max-width:420px;display:flex;align-items:center;gap:9px;background:var(--bg);border:1px solid var(--line);border-radius:10px;padding:8px 13px;color:var(--ink-3);font-size:13px}
.topbar .search input{border:none;background:none;outline:none;flex:1;font-family:inherit;font-size:13px;color:var(--ink)}
.tb-btn{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;font-size:17px;color:var(--ink-2);position:relative}
.tb-btn:hover{background:var(--bg)}
.tb-btn .dot{position:absolute;top:7px;right:8px;width:8px;height:8px;background:var(--red);border-radius:50%;border:2px solid #fff}
.content{padding:26px 30px 50px;flex:1}

.pg-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:22px;flex-wrap:wrap}
.pg-head h1{font-size:24px;font-weight:800;letter-spacing:-.5px}
.pg-head p{color:var(--ink-2);font-size:14px;margin-top:3px;max-width:640px}
.btn{display:inline-flex;align-items:center;gap:8px;padding:9px 16px;border-radius:10px;font-size:13.5px;font-weight:600;background:var(--pri);color:#fff;transition:.15s;box-shadow:0 1px 2px rgba(55,84,242,.3);border:none;cursor:pointer}
.btn:hover{background:var(--pri-d)}
.btn.ghost{background:var(--surface);color:var(--ink);border:1px solid var(--line);box-shadow:none}
.btn.ghost:hover{background:var(--bg)}
.btn.sm{padding:6px 12px;font-size:12.5px}
.btn.danger{background:var(--red)}.btn.danger:hover{background:#B12C39}
.btn.green{background:var(--green)}.btn.green:hover{background:#108036}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow)}
.pill{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:30px;font-size:11.5px;font-weight:600}
.pill .d{width:6px;height:6px;border-radius:50%}
.p-open{background:var(--pri-soft);color:var(--pri)} .p-prog{background:var(--violet-soft);color:var(--violet)}
.p-wait{background:var(--amber-soft);color:var(--amber)} .p-done{background:var(--green-soft);color:var(--green)}
.p-hold{background:#EEF0F5;color:var(--ink-2)}
.prio{display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600}
.prio.crit,.prio.critical{color:var(--red)}.prio.high{color:#E07000}.prio.med,.prio.medium{color:var(--amber)}.prio.low{color:var(--ink-3)}
.grid{display:grid;gap:16px}

.kpis{grid-template-columns:repeat(4,1fr)}
.kpi{padding:18px 18px 16px}
.kpi .top{display:flex;align-items:center;justify-content:space-between}
.kpi .ic{width:38px;height:38px;border-radius:10px;display:grid;place-items:center;font-size:18px}
.kpi h3{font-size:30px;font-weight:800;letter-spacing:-1px;margin-top:12px}
.kpi .lb{color:var(--ink-2);font-size:12.5px;font-weight:600}
.kpi .tr{font-size:11.5px;font-weight:700;margin-top:6px}
.tr.up{color:var(--green)}.tr.dn{color:var(--red)}

.dash-grid{grid-template-columns:1.6fr 1fr;align-items:start}
.panel{padding:18px 20px}
.panel h2{font-size:15px;font-weight:700;display:flex;align-items:center;justify-content:space-between}
.panel h2 .more{font-size:12px;color:var(--pri);font-weight:600}
.bar-row{display:flex;align-items:center;gap:12px;margin-top:14px;font-size:13px}
.bar-row .nm{width:140px;font-weight:600;color:var(--ink)}
.bar-track{flex:1;height:9px;background:var(--bg);border-radius:9px;overflow:hidden}
.bar-fill{height:100%;border-radius:9px}
.bar-row .vl{width:40px;text-align:right;font-weight:700;font-size:12px;color:var(--ink-2)}

.donut-wrap{display:flex;align-items:center;gap:22px;margin-top:8px}
.donut{width:140px;height:140px;border-radius:50%;flex-shrink:0;position:relative}
.donut::after{content:"";position:absolute;inset:26px;background:var(--surface);border-radius:50%}
.donut .c{position:absolute;inset:0;display:grid;place-items:center;z-index:1;text-align:center}
.donut .c b{font-size:26px;font-weight:800}.donut .c span{font-size:11px;color:var(--ink-3);display:block}
.legend{flex:1}.legend .lg{display:flex;align-items:center;gap:9px;font-size:13px;margin-bottom:11px}
.legend .sw{width:11px;height:11px;border-radius:3px}.legend .v{margin-left:auto;font-weight:700}

.filters{display:flex;gap:10px;flex-wrap:wrap;margin-bottom:16px;align-items:center}
.sel,.inp{background:var(--surface);border:1px solid var(--line);border-radius:10px;padding:8px 13px;font-size:13px;font-family:inherit;color:var(--ink);outline:none}
.sel:focus,.inp:focus{border-color:var(--pri)}
.tbl{width:100%;border-collapse:collapse;font-size:13px}
.tbl thead th{text-align:left;font-size:11px;letter-spacing:.5px;text-transform:uppercase;color:var(--ink-3);font-weight:700;padding:11px 16px;border-bottom:1px solid var(--line);background:var(--bg-2)}
.tbl tbody td{padding:13px 16px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.tbl tbody tr{transition:.12s}
.tbl tbody tr:hover{background:var(--bg-2)}
.tbl .id{color:var(--pri);font-weight:600;font-size:12px}
.tbl .ttl{font-weight:600;color:var(--ink)}.tbl .sub{font-size:11.5px;color:var(--ink-3)}
.av-sm{width:28px;height:28px;border-radius:50%;display:inline-grid;place-items:center;color:#fff;font-weight:700;font-size:11px}
.av-img{object-fit:cover;display:inline-block}
img.av,img.av-img,img.av-sm{border:0;background:transparent}
.side-foot a:hover{opacity:.85}
.sla-bar{width:90px;height:6px;border-radius:6px;background:var(--bg);overflow:hidden;display:inline-block;vertical-align:middle}
.sla-fill{height:100%;border-radius:6px}

.td-grid{grid-template-columns:1fr 320px;align-items:start}
.thread{display:flex;flex-direction:column;gap:16px}
.msg{display:flex;gap:13px}
.msg .av{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:700;font-size:13px;flex-shrink:0}
.msg .bub{flex:1;background:var(--surface);border:1px solid var(--line);border-radius:12px;padding:13px 15px;box-shadow:var(--shadow)}
.msg.internal .bub{background:#FFFBEF;border-color:#F2E4BD}
.msg .mh{display:flex;align-items:center;gap:8px;margin-bottom:5px;font-size:13px}
.msg .mh b{font-weight:700}.msg .mh .t{margin-left:auto;font-size:11px;color:var(--ink-3)}
.msg .mh .tag{font-size:10px;font-weight:700;background:var(--amber-soft);color:var(--amber);padding:1px 7px;border-radius:5px}
.msg p{font-size:13.5px;color:var(--ink-2);white-space:pre-wrap}
.msg.system .bub{background:var(--bg-2);border-color:var(--line);border-style:dashed}
.msg.system p{font-size:12.5px;color:var(--ink-3);font-style:italic}
.msg .attachments{margin-top:10px;display:flex;flex-wrap:wrap;gap:8px}
.msg .att-img{display:block;max-width:240px;max-height:180px;border-radius:8px;border:1px solid var(--line);cursor:zoom-in;transition:.15s}
.msg .att-img:hover{transform:scale(1.02);box-shadow:var(--shadow)}
.att-file{display:inline-flex;align-items:center;gap:8px;padding:6px 10px;border:1px solid var(--line);border-radius:8px;font-size:12px;color:var(--ink-2);text-decoration:none}
.att-file:hover{background:var(--bg-2)}
.lightbox{position:fixed;inset:0;background:rgba(14,21,37,.92);display:none;align-items:center;justify-content:center;z-index:200;padding:30px;cursor:zoom-out}
.lightbox.on{display:flex}
.lightbox img{max-width:100%;max-height:100%;border-radius:10px;box-shadow:var(--shadow-lg)}
.file-pick{display:flex;align-items:center;gap:10px;padding:8px 12px;border:1px dashed var(--line);border-radius:8px;font-size:12.5px;color:var(--ink-3);cursor:pointer;transition:.15s}
.file-pick:hover{border-color:var(--pri);color:var(--pri);background:var(--pri-soft)}
.file-pick input[type=file]{display:none}
.file-pick .picked{color:var(--pri);font-weight:600}
.thread-info{padding:10px 14px;border-radius:10px;background:var(--violet-soft);color:var(--violet);font-size:12.5px;font-weight:600;margin-bottom:14px;border:1px solid #D9D6FF}
.thread-info b{color:var(--ink)}
.reply{margin-top:18px}
.reply textarea{width:100%;border:1px solid var(--line);border-radius:12px;padding:13px;font-family:inherit;font-size:13.5px;resize:vertical;min-height:90px;outline:none}
.reply textarea:focus{border-color:var(--pri)}
.reply .ra{display:flex;justify-content:space-between;align-items:center;margin-top:10px;gap:12px;flex-wrap:wrap}
.meta-row{display:flex;justify-content:space-between;padding:11px 0;border-bottom:1px solid var(--line-2);font-size:13px}
.meta-row .k{color:var(--ink-3);font-weight:500}.meta-row .v{font-weight:600;text-align:right}
.sla-card{padding:16px 18px;background:linear-gradient(135deg,#fff,#FBF5F5);border:1px solid var(--line)}
.sla-clock{font-size:30px;font-weight:800;letter-spacing:-1px;color:var(--red);font-family:'IBM Plex Mono',monospace}
.sla-clock.ok{color:var(--green)}
.sla-clock.amber{color:var(--amber)}

.steps{position:relative;padding-left:8px}
.step{display:flex;gap:13px;position:relative;padding-bottom:20px}
.step::before{content:"";position:absolute;left:14px;top:30px;bottom:-2px;width:2px;background:var(--line)}
.step:last-child::before{display:none}
.step .dot{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;font-size:13px;font-weight:700;flex-shrink:0;z-index:1}
.step.done .dot{background:var(--green);color:#fff}.step.cur .dot{background:var(--pri);color:#fff}
.step.wait .dot{background:#fff;border:2px solid var(--line);color:var(--ink-3)}
.step.reject .dot{background:var(--red);color:#fff}
.step .sh{font-size:13.5px;font-weight:700}.step .ss{font-size:12px;color:var(--ink-3);margin-top:1px}
.step .approve-row{display:flex;gap:8px;margin-top:9px;flex-wrap:wrap}

.ai-box{background:linear-gradient(135deg,#F3F0FF,#EBEEFF);border:1px solid #D9D6FF;border-radius:12px;padding:14px 16px}
.ai-box .ah{display:flex;align-items:center;gap:8px;font-weight:700;font-size:13px;color:var(--violet);margin-bottom:9px}
.ai-box .ah .ic{width:24px;height:24px;border-radius:7px;background:var(--violet);color:#fff;display:grid;place-items:center;font-size:13px}
.ai-line{font-size:12.5px;color:var(--ink-2);display:flex;gap:8px;margin-bottom:6px;flex-wrap:wrap;align-items:center}
.ai-line b{color:var(--ink)}
.ai-chip{display:inline-block;background:#fff;border:1px solid #D9D6FF;border-radius:7px;padding:2px 9px;font-size:11.5px;font-weight:600;color:var(--violet)}

.form-grid{grid-template-columns:1fr 340px;align-items:start;gap:22px}
.field{margin-bottom:18px}
.field label{display:block;font-size:13px;font-weight:600;margin-bottom:7px}
.field label .req{color:var(--red)}
.field .hint{font-size:11.5px;color:var(--ink-3);margin-top:5px}
.field input,.field textarea,.field select{width:100%;border:1px solid var(--line);border-radius:10px;padding:11px 13px;font-family:inherit;font-size:13.5px;outline:none;color:var(--ink)}
.field input:focus,.field textarea:focus,.field select:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.toggle-card{display:flex;align-items:center;gap:13px;padding:14px 16px;border:1px solid var(--line);border-radius:12px}
.toggle-card .tx{flex:1}.toggle-card .tx b{font-size:13.5px}.toggle-card .tx span{display:block;font-size:12px;color:var(--ink-3)}
.switch{width:44px;height:25px;border-radius:30px;background:#D5DAE8;position:relative;transition:.2s;flex-shrink:0;cursor:pointer;display:inline-block}
.switch::after{content:"";position:absolute;top:3px;left:3px;width:19px;height:19px;border-radius:50%;background:#fff;transition:.2s;box-shadow:0 1px 3px rgba(0,0,0,.2)}
.switch.on{background:var(--pri)}.switch.on::after{left:22px}
.chips{display:flex;gap:8px;flex-wrap:wrap}
.chip{padding:8px 14px;border:1px solid var(--line);border-radius:10px;font-size:13px;font-weight:600;color:var(--ink-2);transition:.15s;cursor:pointer}
.chip.on{background:var(--pri-soft);border-color:var(--pri);color:var(--pri)}
.chip:hover{border-color:var(--pri)}

.portal{background:var(--bg);min-height:100vh}
.portal-top{background:var(--surface);border-bottom:1px solid var(--line);height:64px;display:flex;align-items:center;padding:0 32px;gap:16px;position:sticky;top:0;z-index:20}
.portal-top .logo,.portal-top img.logo{width:38px;height:38px;border-radius:9px;object-fit:contain;background:#FBFCFE;padding:2px;border:1px solid var(--line)}
.portal-top b{font-size:17px;font-weight:800}
.portal-nav{margin-left:24px;display:flex;gap:4px}
.portal-nav a{padding:8px 14px;border-radius:9px;font-size:13.5px;font-weight:600;color:var(--ink-2)}
.portal-nav a.on,.portal-nav a:hover{background:var(--pri-soft);color:var(--pri)}
.portal-hero{background:linear-gradient(135deg,#1A2240,#2B3A7A);color:#fff;padding:54px 32px;text-align:center}
.portal-hero h1{font-size:32px;font-weight:800;letter-spacing:-.8px}
.portal-hero p{color:#B9C2E0;margin-top:8px;font-size:15px}
.portal-search{max-width:560px;margin:22px auto 0;background:#fff;border-radius:13px;display:flex;align-items:center;padding:5px 5px 5px 18px;box-shadow:var(--shadow-lg)}
.portal-search input{flex:1;border:none;outline:none;font-family:inherit;font-size:14.5px;padding:12px 0;color:var(--ink)}
.portal-body{max-width:1000px;margin:0 auto;padding:34px 32px}
.space-grid{grid-template-columns:repeat(3,1fr)}
.space-card{padding:22px;transition:.18s;cursor:pointer;display:block}
.space-card:hover{transform:translateY(-3px);box-shadow:var(--shadow-lg)}
.space-card .ic{width:46px;height:46px;border-radius:12px;display:grid;place-items:center;font-size:18px;margin-bottom:13px;font-weight:700}
.space-card h3{font-size:16px;font-weight:700}.space-card p{font-size:12.5px;color:var(--ink-2);margin-top:5px}
.space-card .arr{margin-top:14px;font-size:13px;font-weight:600;color:var(--pri)}

.kb-grid{grid-template-columns:repeat(3,1fr)}
.kb-card{padding:18px;cursor:pointer;transition:.15s;display:block}.kb-card:hover{box-shadow:var(--shadow-lg)}
.kb-card .ct{font-size:11px;font-weight:700;color:var(--teal);text-transform:uppercase;letter-spacing:.5px}
.kb-card h3{font-size:15px;font-weight:700;margin-top:7px}
.kb-card p{font-size:12.5px;color:var(--ink-2);margin-top:6px}
.kb-card .meta{margin-top:13px;font-size:11.5px;color:var(--ink-3);display:flex;gap:12px}

.kb-article{background:var(--surface);border-radius:14px;padding:30px 36px;box-shadow:var(--shadow);margin-top:18px}
.kb-article h1{font-size:28px;font-weight:800;margin-bottom:10px}
.kb-article .meta{color:var(--ink-3);font-size:13px;margin-bottom:24px}
.kb-article-body{font-size:15px;color:var(--ink-2)}
.kb-article-body h2{margin:22px 0 10px;font-size:19px;color:var(--ink)}
.kb-article-body h3{margin:18px 0 8px;font-size:16px;color:var(--ink)}
.kb-article-body p{margin-bottom:12px}
.kb-article-body ol,.kb-article-body ul{padding-left:22px;margin-bottom:14px}
.kb-article-body li{margin-bottom:5px}
.kb-article-body img{margin:14px 0;border-radius:10px;border:1px solid var(--line)}

.modal-bg{position:fixed;inset:0;background:rgba(14,21,37,.55);display:none;align-items:center;justify-content:center;z-index:100;padding:20px;backdrop-filter:blur(3px)}
.modal-bg.on{display:flex}
.modal{background:var(--surface);border-radius:16px;max-width:480px;width:100%;box-shadow:var(--shadow-lg);animation:pop .2s ease}
@keyframes pop{from{opacity:0;transform:scale(.96)}to{opacity:1;transform:none}}
.modal .mh{padding:20px 22px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}
.modal .mh h3{font-size:17px;font-weight:700}
.modal .mb{padding:20px 22px}.modal .mf{padding:16px 22px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:10px}
.x{font-size:22px;color:var(--ink-3);cursor:pointer;line-height:1;background:none;border:none}

.notif-panel{position:fixed;top:62px;right:24px;width:380px;background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow-lg);z-index:60;display:none;overflow:hidden;max-height:70vh;overflow-y:auto}
.notif-panel.on{display:block}
.notif-panel .nh{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}
.notif-panel .nh b{font-size:15px}.notif-panel .nh a{font-size:12px;color:var(--pri);font-weight:600;cursor:pointer}
.notif{display:flex;gap:12px;padding:13px 18px;border-bottom:1px solid var(--line-2);text-decoration:none;color:inherit}
.notif:hover{background:var(--bg-2)}.notif.unread{background:var(--pri-soft)}
.notif .ic{width:34px;height:34px;border-radius:9px;display:grid;place-items:center;font-size:13px;flex-shrink:0;font-weight:700}
.notif .nt{font-size:13px;font-weight:600}.notif .ns{font-size:12px;color:var(--ink-2);margin-top:1px}
.notif .nm{font-size:11px;color:var(--ink-3);margin-top:3px}

.map-grid{grid-template-columns:repeat(2,1fr)}
.map-card{padding:18px}
.map-card .top{display:flex;align-items:center;gap:11px;margin-bottom:13px}
.map-card .ic{width:40px;height:40px;border-radius:11px;display:grid;place-items:center;font-size:14px;font-weight:700}
.map-card h3{font-size:15px;font-weight:700}.map-card .sub{font-size:12px;color:var(--ink-3)}
.pic-row{display:flex;align-items:center;gap:10px;padding:9px 0;border-top:1px solid var(--line-2);font-size:13px}
.pic-row .nm{font-weight:600}.pic-row .md{font-size:11.5px;color:var(--ink-3)}
.appr-row{display:flex;justify-content:space-between;align-items:center;padding:5px 0;border-bottom:1px solid var(--line-2);font-size:12px}
.appr-row .appr-lbl{color:var(--ink-3);font-weight:500;width:100px}
.appr-row .appr-val{flex:1;text-align:right}
.pic-row .st{margin-left:auto;font-size:11px;font-weight:700}
.online{color:var(--green)}.away{color:var(--amber)}

.note{font-size:12px;color:var(--ink-3);background:var(--bg-2);border:1px dashed var(--line);border-radius:10px;padding:10px 14px;margin-bottom:18px}
.alert{padding:12px 16px;border-radius:10px;margin-bottom:16px;font-size:13.5px;font-weight:600}
.alert.success{background:var(--green-soft);color:var(--green);border:1px solid #C9EFD6}
.alert.error{background:var(--red-soft);color:var(--red);border:1px solid #F8C4C9}

.login-wrap{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#1A2240,#2B3A7A);padding:30px}
.login-card{background:#fff;border-radius:18px;padding:36px;width:100%;max-width:420px;box-shadow:var(--shadow-lg)}
.login-card .brand{padding:0;border:none;justify-content:center;margin-bottom:24px}
.login-brand{text-align:center;margin-bottom:28px}
.login-brand .login-logo{width:84px;height:84px;object-fit:contain;display:inline-block;padding:10px;background:#FBFCFE;border:1px solid var(--line);border-radius:18px;box-shadow:0 6px 18px rgba(181,137,0,.18)}
.login-brand .login-brand-name{font-size:18px;font-weight:800;color:var(--ink);letter-spacing:-.3px;margin-top:14px}
.login-brand .login-brand-sub{font-size:10.5px;font-weight:700;color:#B58900;letter-spacing:1.8px;margin-top:3px}
.prof-avatar-wrap{display:inline-block;position:relative}
.prof-avatar-img{width:140px;height:140px;border-radius:50%;object-fit:cover;border:4px solid #fff;box-shadow:0 6px 24px rgba(16,21,37,.12),0 0 0 1px var(--line)}
.prof-avatar-fallback{width:140px;height:140px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:800;font-size:46px;letter-spacing:-1px;border:4px solid #fff;box-shadow:0 6px 24px rgba(16,21,37,.12),0 0 0 1px var(--line)}
.agree-box{display:flex;align-items:flex-start;gap:10px;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:11px 13px;margin-bottom:16px}
.agree-box input[type=checkbox]{margin-top:2px;flex-shrink:0;width:16px;height:16px;cursor:pointer;accent-color:var(--pri)}
.agree-box label{flex:1;font-size:12.5px;font-weight:500;color:var(--ink-2);line-height:1.55;margin:0;cursor:pointer}
.login-card h2{font-size:20px;font-weight:800;text-align:center;margin-bottom:6px}
.login-card .sub{color:var(--ink-3);font-size:13px;text-align:center;margin-bottom:22px}
.login-card .demos{margin-top:18px;font-size:12px;color:var(--ink-3);background:var(--bg-2);padding:12px;border-radius:10px;line-height:1.7}
.login-card .demos b{color:var(--ink)}

@media(max-width:880px){
  .kpis{grid-template-columns:repeat(2,1fr)}
  .dash-grid,.td-grid,.form-grid,.map-grid{grid-template-columns:1fr}
  .space-grid,.kb-grid{grid-template-columns:1fr}
}

/* ====== Profile Page Responsive ====== */
.pf-page{max-width:1080px;margin:0 auto;width:100%;box-sizing:border-box}
.pf-head{padding:0 4px}
.pf-grid{display:grid;grid-template-columns:320px 1fr;gap:22px;align-items:start}
.pf-side{display:flex;flex-direction:column;gap:16px;min-width:0}
.pf-main{display:flex;flex-direction:column;gap:22px;min-width:0}
.pf-card-avatar{text-align:center;padding:26px 20px}
.pf-card-meta{padding:22px}
.pf-card-h{margin-bottom:14px;font-size:15px;font-weight:800}
.pf-card-meta .pf-card-h{margin-bottom:8px;font-size:14px}
.pf-name{font-size:17px;font-weight:800;margin-top:14px;word-break:break-word}
.pf-email{font-size:12.5px;color:var(--ink-3);margin-top:4px;word-break:break-all}
.pf-chips{font-size:11px;color:var(--ink-3);margin-top:10px;display:flex;justify-content:center;gap:5px;flex-wrap:wrap}
.pf-avatar-form{margin-top:18px}
.pf-avatar-form .file-pick{justify-content:center}
.pf-avatar-delete{margin-top:8px}
.pf-btn-full{width:100%;justify-content:center}
.pf-btn-danger{color:var(--red)}
.pf-no-border{border:none!important}
.pf-form{padding:24px}
.pf-row-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.pf-field-tight{margin-bottom:8px}
.pf-hint-block{margin-bottom:14px}
.pf-btn-submit{padding:11px 22px}
.pf-full{width:100%}

@media(max-width:880px){
  .pf-grid{grid-template-columns:1fr;gap:16px}
  .pf-row-2{grid-template-columns:1fr;gap:0}
  .pf-form{padding:18px}
  .pf-card-avatar{padding:22px 16px}
  .pf-card-meta{padding:18px}
  .pf-head h1{font-size:22px}
  .pf-btn-submit{width:100%;justify-content:center;padding:12px 18px}
  .prof-avatar-img,.prof-avatar-fallback{width:108px!important;height:108px!important}
  .prof-avatar-fallback{font-size:38px!important}
}

@media(max-width:520px){
  .pf-page{padding:0 2px}
  .pf-form{padding:16px}
  .pf-name{font-size:16px}
  .meta-row{font-size:12.5px}
}

/* ====== Dashboard Premium ====== */
.dash-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 35%,#2B3A7A 100%);border-radius:18px;padding:28px 32px;color:#fff;overflow:hidden;margin-bottom:22px;box-shadow:0 12px 32px rgba(16,21,37,.18)}
.dash-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 80% 20%,rgba(124,92,252,.28),transparent 55%),radial-gradient(circle at 15% 80%,rgba(15,163,163,.22),transparent 50%);pointer-events:none}
.dash-hero::after{content:"";position:absolute;top:-40px;right:-40px;width:220px;height:220px;background:linear-gradient(135deg,#D4B26A,#7C5CFC);opacity:.18;border-radius:50%;filter:blur(40px);pointer-events:none}
.dash-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.dash-hero h1{font-size:26px;font-weight:800;letter-spacing:-.4px;margin-bottom:4px;color:#fff}
.dash-hero .sub{color:#B9C2E0;font-size:13.5px}
.dash-hero .badge-time{display:inline-flex;align-items:center;gap:8px;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.18);padding:7px 14px;border-radius:30px;font-size:12.5px;font-weight:600;backdrop-filter:blur(8px);margin-bottom:10px;color:#E6ECFA}
.dash-hero .badge-time svg{width:14px;height:14px}
.dash-hero .quick-stats{display:flex;gap:14px;flex-wrap:wrap;min-width:0}
.dash-hero .qs{background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.13);border-radius:14px;padding:13px 17px;min-width:0;flex:1 1 140px;backdrop-filter:blur(10px);transition:.18s}
.dash-hero .qs:hover{background:rgba(255,255,255,.12);transform:translateY(-2px)}
.dash-hero .qs .lb{font-size:10.5px;color:#B9C2E0;letter-spacing:.7px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.dash-hero .qs .lb svg{width:12px;height:12px}
.dash-hero .qs h4{font-size:22px;font-weight:800;margin-top:4px;letter-spacing:-.4px;color:#fff}
.dash-hero .qs .delta{font-size:10.5px;font-weight:700;margin-top:2px;display:inline-flex;align-items:center;gap:3px}
.dash-hero .qs .delta.up{color:#5BE7A9} .dash-hero .qs .delta.dn{color:#FFB1B8} .dash-hero .qs .delta.neu{color:#B9C2E0}

.kpi-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}
.kpi-card{position:relative;background:#fff;border:1px solid var(--line);border-radius:16px;padding:18px 18px 14px;overflow:hidden;transition:.2s;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.kpi-card:hover{transform:translateY(-3px);box-shadow:0 14px 32px rgba(16,21,37,.1);border-color:rgba(55,84,242,.15)}
.kpi-card::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--accent,#3754F2)}
.kpi-card .head{display:flex;align-items:center;justify-content:space-between;margin-bottom:10px}
.kpi-card .ic{width:42px;height:42px;border-radius:12px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent)}
.kpi-card .ic svg{width:22px;height:22px}
.kpi-card .delta{font-size:11px;font-weight:700;padding:3px 9px;border-radius:30px;display:inline-flex;align-items:center;gap:3px}
.kpi-card .delta svg{width:11px;height:11px}
.kpi-card .delta.up{color:var(--green);background:var(--green-soft)}
.kpi-card .delta.dn{color:var(--red);background:var(--red-soft)}
.kpi-card .delta.neu{color:var(--ink-3);background:var(--bg-2)}
.kpi-card h3{font-size:30px;font-weight:800;letter-spacing:-1px;margin-top:4px;line-height:1.05;color:var(--ink)}
.kpi-card .lb{color:var(--ink-2);font-size:12.5px;font-weight:600;margin-top:2px}
.kpi-card .spark{margin-top:10px;height:32px;overflow:hidden}
.kpi-card .spark svg{display:block;width:100%;height:100%}
.kpi-card.acc-pri{--accent:#3754F2;--accent-soft:var(--pri-soft)}
.kpi-card.acc-green{--accent:#16A34A;--accent-soft:var(--green-soft)}
.kpi-card.acc-amber{--accent:#D98A00;--accent-soft:var(--amber-soft)}
.kpi-card.acc-violet{--accent:#7C5CFC;--accent-soft:var(--violet-soft)}
.kpi-card.acc-red{--accent:#E13D4B;--accent-soft:var(--red-soft)}
.kpi-card.acc-teal{--accent:#0FA3A3;--accent-soft:var(--teal-soft)}

.p-panel{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px 22px;box-shadow:0 1px 2px rgba(16,21,37,.04),0 6px 20px rgba(16,21,37,.04)}
.p-panel-h{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px}
.p-panel-h h2{font-size:14.5px;font-weight:800;letter-spacing:-.2px;color:var(--ink);display:flex;align-items:center;gap:8px}
.p-panel-h h2 .dt{width:8px;height:8px;border-radius:50%;background:linear-gradient(135deg,#3754F2,#7C5CFC)}
.p-panel-h .more{font-size:12px;color:var(--pri);font-weight:600;display:inline-flex;align-items:center;gap:4px;transition:.15s}
.p-panel-h .more:hover{gap:8px}
.p-panel-h .more svg{width:13px;height:13px}

.big-donut-wrap{display:flex;align-items:center;gap:24px;margin-top:6px}
.big-donut{width:158px;height:158px;border-radius:50%;flex-shrink:0;position:relative}
.big-donut::after{content:"";position:absolute;inset:24px;background:#fff;border-radius:50%}
.big-donut .c{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;z-index:1;text-align:center;line-height:1}
.big-donut .c b{font-size:28px;font-weight:800;letter-spacing:-.8px;color:var(--ink);line-height:1}
.big-donut .c span{font-size:11px;color:var(--ink-3);margin-top:5px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;line-height:1}
.big-legend{flex:1;display:flex;flex-direction:column;gap:8px}
.big-legend .lg{display:flex;align-items:center;gap:10px;font-size:13px;padding:7px 11px;background:var(--bg-2);border-radius:10px;border:1px solid transparent;transition:.15s}
.big-legend .lg:hover{border-color:var(--line);background:#fff;box-shadow:0 4px 12px rgba(16,21,37,.05)}
.big-legend .sw{width:13px;height:13px;border-radius:4px;flex-shrink:0}
.big-legend .lb-txt{flex:1;font-weight:600;color:var(--ink-2)}
.big-legend .v{font-weight:800;color:var(--ink);font-size:14px}

.pbar-row{display:flex;align-items:center;gap:14px;padding:9px 0;font-size:13px}
.pbar-row .nm{width:144px;font-weight:600;color:var(--ink);display:flex;align-items:center;gap:7px;font-size:12.5px}
.pbar-row .nm .dot-mini{width:8px;height:8px;border-radius:50%;background:var(--accent,var(--pri));flex-shrink:0}
.pbar-track{flex:1;height:10px;background:var(--bg-2);border-radius:9px;overflow:hidden}
.pbar-fill{height:100%;border-radius:9px;background:linear-gradient(90deg,var(--accent,var(--pri)),var(--accent2,#7C5CFC));position:relative;transition:width .6s ease}
.pbar-fill::after{content:"";position:absolute;inset:0;background:linear-gradient(90deg,transparent,rgba(255,255,255,.3),transparent);background-size:200% 100%;animation:shimmer 2.4s linear infinite}
@keyframes shimmer{0%{background-position:200% 0}100%{background-position:-200% 0}}
.pbar-row .vl{width:44px;text-align:right;font-weight:800;font-size:13px;color:var(--ink)}

.lb-pic{display:flex;align-items:center;gap:12px;padding:10px 0;border-bottom:1px solid var(--line-2);transition:.15s}
.lb-pic:last-child{border:none}
.lb-pic:hover{background:linear-gradient(90deg,var(--bg-2),transparent);padding-left:8px;padding-right:8px;border-radius:8px}
.lb-pic .rank{width:24px;height:24px;border-radius:6px;background:var(--bg-2);color:var(--ink-3);font-weight:700;font-size:11px;display:grid;place-items:center;flex-shrink:0}
.lb-pic .rank.gold{background:linear-gradient(135deg,#FFD786,#D4A12E);color:#fff;box-shadow:0 2px 8px rgba(212,161,46,.4)}
.lb-pic .rank.silver{background:linear-gradient(135deg,#D6DBE7,#94A0BB);color:#fff}
.lb-pic .rank.bronze{background:linear-gradient(135deg,#E2A077,#A8612A);color:#fff}
.lb-pic .info-pic{flex:1;min-width:0}
.lb-pic .nm{font-weight:600;font-size:13px;color:var(--ink)}
.lb-pic .md{font-size:11px;color:var(--ink-3)}
.lb-pic .count{font-weight:800;font-size:14px;color:var(--ink);text-align:right}
.lb-pic .count small{font-weight:600;color:var(--ink-3);font-size:10.5px;display:block}

.act-feed{display:flex;flex-direction:column}
.act-item{display:flex;gap:13px;padding:11px 0;border-bottom:1px solid var(--line-2);transition:.15s;border-radius:8px;text-decoration:none;color:inherit}
.act-item:last-child{border:none}
.act-item:hover{background:var(--bg-2);padding-left:10px;padding-right:10px}
.act-item .ic{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;flex-shrink:0}
.act-item .ic svg{width:17px;height:17px}
.act-item .body{flex:1;min-width:0}
.act-item .ttl{font-weight:600;color:var(--ink);font-size:13px;display:flex;align-items:center;gap:6px}
.act-item .ttl .code{color:var(--pri);font-family:'IBM Plex Mono',monospace;font-size:11.5px}
.act-item .sub{font-size:11.5px;color:var(--ink-3);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:280px}
.act-item .meta{font-size:10.5px;color:var(--ink-3);margin-top:3px;font-weight:500;text-align:right;flex-shrink:0}

.risk-row{display:flex;align-items:center;gap:13px;padding:12px 14px;background:linear-gradient(90deg,#FEF2F4,#fff);border:1px solid var(--red-soft);border-radius:10px;margin-bottom:10px;transition:.15s;text-decoration:none;color:inherit}
.risk-row:hover{border-color:#FAB6BD;box-shadow:0 6px 20px rgba(225,61,75,.12);transform:translateX(2px)}
.risk-row .badge{background:var(--red);color:#fff;font-size:10.5px;font-weight:800;padding:5px 9px;border-radius:6px;flex-shrink:0;letter-spacing:.3px;display:inline-flex;align-items:center;gap:4px}
.risk-row .badge svg{width:12px;height:12px}
.risk-row .info-r{flex:1;min-width:0}
.risk-row .info-r .t{font-weight:700;color:var(--ink);font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.risk-row .info-r .s{font-size:11.5px;color:var(--ink-3);margin-top:2px}
.risk-row .time{font-weight:800;color:var(--red);font-size:13px;font-family:'IBM Plex Mono',monospace;text-align:right;flex-shrink:0}
.risk-row .time small{display:block;font-size:9.5px;font-weight:600;color:#B12C39;font-family:inherit;letter-spacing:.4px}

.qa-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}
.qa-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px;display:flex;align-items:flex-start;gap:14px;text-decoration:none;color:inherit;transition:.18s;position:relative;overflow:hidden}
.qa-card:hover{transform:translateY(-3px);box-shadow:0 14px 30px rgba(16,21,37,.12);border-color:var(--accent)}
.qa-card .ic{width:46px;height:46px;border-radius:12px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent);flex-shrink:0;position:relative;transition:.2s}
.qa-card:hover .ic{background:var(--accent);color:#fff;transform:rotate(-6deg)}
.qa-card .ic svg{width:22px;height:22px}
.qa-card h4{font-size:14px;font-weight:800;color:var(--ink)}
.qa-card p{font-size:11.5px;color:var(--ink-2);margin-top:3px;line-height:1.4}
.qa-card.qa-pri{--accent:#3754F2;--accent-soft:var(--pri-soft)}
.qa-card.qa-amber{--accent:#D98A00;--accent-soft:var(--amber-soft)}
.qa-card.qa-teal{--accent:#0FA3A3;--accent-soft:var(--teal-soft)}
.qa-card.qa-violet{--accent:#7C5CFC;--accent-soft:var(--violet-soft)}

.dash-row{display:grid;gap:18px;margin-bottom:20px}
.dash-2-1{grid-template-columns:1.7fr 1fr}
.dash-1-1{grid-template-columns:1fr 1fr}

.prio-stack{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-top:6px}
.prio-pill{display:flex;flex-direction:column;align-items:flex-start;gap:4px;padding:11px 13px;border-radius:11px;font-size:11.5px;font-weight:700;border:1px solid transparent;transition:.15s}
.prio-pill:hover{transform:translateY(-2px)}
.prio-pill .v{font-weight:800;font-size:20px;letter-spacing:-.5px}
.prio-pill .lb-p{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.4px}
.prio-pill.crit{background:linear-gradient(135deg,#FEEBED,#FCE8EA);color:#E13D4B;border-color:#FAD5DA}
.prio-pill.high{background:linear-gradient(135deg,#FFF3E0,#FFEDD0);color:#E07000;border-color:#FFE0B8}
.prio-pill.med{background:linear-gradient(135deg,#FCF3DC,#FCF1DC);color:#D98A00;border-color:#F4E2B0}
.prio-pill.low{background:linear-gradient(135deg,#EEF0F5,#E7EAF2);color:#7A8299;border-color:#DDE2EC}

.st-chip{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;background:var(--bg-2);border:1px solid var(--line);border-radius:30px;font-size:11.5px;font-weight:600;color:var(--ink-2)}
.st-chip svg{width:12px;height:12px}

.empty-mini{text-align:center;padding:30px 12px;color:var(--ink-3);font-size:12.5px}
.empty-mini svg{width:42px;height:42px;color:var(--line);margin-bottom:8px;opacity:.7;display:inline-block}

@media(max-width:1100px){
  .kpi-grid,.qa-grid{grid-template-columns:repeat(2,1fr)}
  .dash-2-1,.dash-1-1{grid-template-columns:1fr}
  .prio-stack{grid-template-columns:repeat(2,1fr)}
}

/* ====== Queue Premium ====== */
.q-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 40%,#2B3A7A 100%);border-radius:16px;padding:22px 26px;color:#fff;overflow:hidden;margin-bottom:20px;box-shadow:0 10px 28px rgba(16,21,37,.16)}
.q-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 90% 10%,rgba(124,92,252,.3),transparent 50%),radial-gradient(circle at 8% 90%,rgba(15,163,163,.22),transparent 45%);pointer-events:none}
.q-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.q-hero h1{font-size:22px;font-weight:800;letter-spacing:-.3px;color:#fff;display:flex;align-items:center;gap:10px}
.q-hero h1 svg{width:24px;height:24px}
.q-hero .sub{color:#B9C2E0;font-size:13px;margin-top:3px}
.q-hero .mini-stats{display:flex;gap:10px;flex-wrap:wrap}
.q-hero .ms{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:11px;padding:10px 14px;min-width:108px;backdrop-filter:blur(8px);transition:.18s}
.q-hero .ms:hover{background:rgba(255,255,255,.13);transform:translateY(-2px)}
.q-hero .ms .lb{font-size:10.5px;color:#B9C2E0;letter-spacing:.6px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.q-hero .ms .lb svg{width:11px;height:11px}
.q-hero .ms .vl{font-size:20px;font-weight:800;letter-spacing:-.4px;color:#fff;margin-top:3px}
.q-hero .btn-hero{background:linear-gradient(135deg,#D4B26A,#E0C282);color:#0E1525;border:none;font-weight:700;padding:11px 18px;border-radius:10px;display:inline-flex;align-items:center;gap:8px;font-size:13.5px;cursor:pointer;transition:.18s;box-shadow:0 6px 20px rgba(212,178,106,.35)}
.q-hero .btn-hero:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(212,178,106,.5)}
.q-hero .btn-hero svg{width:16px;height:16px}

/* Status tab strip */
.q-tabs{background:#fff;border:1px solid var(--line);border-radius:14px;padding:6px;display:flex;gap:3px;margin-bottom:14px;overflow-x:auto;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.q-tab{display:inline-flex;align-items:center;gap:8px;padding:9px 14px;border-radius:10px;font-size:12.5px;font-weight:600;color:var(--ink-2);transition:.16s;white-space:nowrap;cursor:pointer;border:1px solid transparent;background:transparent}
.q-tab svg{width:14px;height:14px}
.q-tab .cnt{background:var(--bg-2);color:var(--ink-2);font-size:11px;font-weight:700;padding:1px 8px;border-radius:30px;min-width:22px;text-align:center}
.q-tab:hover{background:var(--bg-2);color:var(--ink)}
.q-tab.on{background:var(--ink);color:#fff;box-shadow:0 6px 18px rgba(16,21,37,.18)}
.q-tab.on .cnt{background:rgba(255,255,255,.18);color:#fff}
.q-tab.on.t-open{background:linear-gradient(135deg,#3754F2,#5469F4)}
.q-tab.on.t-prog{background:linear-gradient(135deg,#7C5CFC,#9376FE)}
.q-tab.on.t-wait{background:linear-gradient(135deg,#D98A00,#E07000)}
.q-tab.on.t-done{background:linear-gradient(135deg,#16A34A,#0FA3A3)}
.q-tab.on.t-rej{background:linear-gradient(135deg,#E13D4B,#B12C39)}

/* Filter bar premium */
.q-filterbar{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;margin-bottom:18px;display:flex;align-items:center;gap:10px;flex-wrap:wrap;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.q-search{flex:1;min-width:220px;display:flex;align-items:center;gap:8px;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:0 13px;color:var(--ink-3);transition:.15s}
.q-search:focus-within{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.q-search svg{width:16px;height:16px;flex-shrink:0}
.q-search input{flex:1;border:none;background:none;outline:none;font-family:inherit;font-size:13.5px;padding:11px 0;color:var(--ink)}
.q-sel{background:#fff;border:1px solid var(--line);border-radius:10px;padding:10px 13px;font-size:13px;font-family:inherit;color:var(--ink);outline:none;transition:.15s;cursor:pointer;min-width:160px}
.q-sel:hover{border-color:var(--pri-d)}
.q-sel:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.q-btn{display:inline-flex;align-items:center;gap:7px;background:var(--pri);color:#fff;border:none;font-weight:600;padding:10px 16px;border-radius:10px;font-size:13px;cursor:pointer;transition:.15s;box-shadow:0 4px 12px rgba(55,84,242,.25)}
.q-btn:hover{background:var(--pri-d);transform:translateY(-1px)}
.q-btn svg{width:14px;height:14px}
.q-btn-reset{background:transparent;color:var(--ink-3);box-shadow:none}
.q-btn-reset:hover{background:var(--bg-2);color:var(--ink-2);transform:none}

/* Priority chips */
.q-priochips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:18px}
.q-priochip{display:inline-flex;align-items:center;gap:7px;padding:8px 13px;border:1px solid var(--line);border-radius:30px;background:#fff;font-size:12.5px;font-weight:600;color:var(--ink-2);cursor:pointer;transition:.15s}
.q-priochip:hover{border-color:var(--accent,var(--pri));color:var(--accent,var(--pri));transform:translateY(-1px)}
.q-priochip .dt{width:8px;height:8px;border-radius:50%;background:var(--accent,var(--pri))}
.q-priochip .cnt{font-size:11px;font-weight:700;padding:1px 7px;border-radius:30px;background:var(--bg-2);color:var(--ink-3);min-width:20px;text-align:center}
.q-priochip.on{background:var(--accent-soft,var(--pri-soft));border-color:var(--accent,var(--pri));color:var(--accent,var(--pri))}
.q-priochip.on .cnt{background:var(--accent,var(--pri));color:#fff}
.q-priochip.crit{--accent:#E13D4B;--accent-soft:var(--red-soft)}
.q-priochip.high{--accent:#E07000;--accent-soft:#FFF3E0}
.q-priochip.med{--accent:#D98A00;--accent-soft:var(--amber-soft)}
.q-priochip.low{--accent:#7A8299;--accent-soft:#EEF0F5}

/* Ticket list (premium card rows) */
.q-list{display:flex;flex-direction:column;gap:11px}
.q-row{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px;display:grid;grid-template-columns:auto 1fr auto auto auto;gap:16px;align-items:center;transition:.18s;text-decoration:none;color:inherit;position:relative;overflow:hidden}
.q-row::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--row-accent,var(--pri));opacity:.85}
.q-row:hover{transform:translateY(-2px);box-shadow:0 14px 32px rgba(16,21,37,.1);border-color:var(--row-accent,var(--pri-soft))}
.q-row.r-crit{--row-accent:#E13D4B}
.q-row.r-high{--row-accent:#E07000}
.q-row.r-med{--row-accent:#D98A00}
.q-row.r-low{--row-accent:#7A8299}
.q-row .r-code{display:flex;flex-direction:column;align-items:center;justify-content:center;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:8px 11px;min-width:80px}
.q-row .r-code .cd{font-family:'IBM Plex Mono',monospace;font-size:11.5px;font-weight:700;color:var(--pri);letter-spacing:.2px}
.q-row .r-code .pr{font-size:9.5px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;margin-top:2px;color:var(--row-accent,var(--pri))}
.q-row .r-main{min-width:0}
.q-row .r-subj{font-size:14.5px;font-weight:700;color:var(--ink);letter-spacing:-.2px;margin-bottom:4px;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}
.q-row .r-meta{display:flex;align-items:center;gap:11px;font-size:11.5px;color:var(--ink-3);flex-wrap:wrap}
.q-row .r-meta .chip-meta{display:inline-flex;align-items:center;gap:5px;font-weight:600}
.q-row .r-meta .chip-meta svg{width:12px;height:12px;color:var(--ink-3)}
.q-row .r-meta .chip-meta b{color:var(--ink-2);font-weight:600}
.q-row .r-meta .dot-sep{width:3px;height:3px;border-radius:50%;background:var(--line);display:inline-block}
.q-row .r-pic{display:flex;align-items:center;gap:9px;min-width:0;max-width:170px}
.q-row .r-pic .av-sm{width:30px;height:30px;font-size:12px}
.q-row .r-pic .nm{font-size:12.5px;font-weight:600;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.q-row .r-pic .pos{font-size:10.5px;color:var(--ink-3);font-weight:500}
.q-row .r-pic .nopic{font-size:11.5px;color:var(--ink-3);font-style:italic;font-weight:500;display:inline-flex;align-items:center;gap:5px}
.q-row .r-pic .nopic svg{width:12px;height:12px}
.q-row .r-status{display:flex;flex-direction:column;align-items:flex-end;gap:5px}
.q-row .r-pill{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:30px;font-size:11px;font-weight:700}
.q-row .r-pill svg{width:11px;height:11px}
.q-row .r-pill.p-open{background:var(--pri-soft);color:var(--pri)}
.q-row .r-pill.p-prog{background:var(--violet-soft);color:var(--violet)}
.q-row .r-pill.p-wait{background:var(--amber-soft);color:var(--amber)}
.q-row .r-pill.p-done{background:var(--green-soft);color:var(--green)}
.q-row .r-pill.p-hold{background:#EEF0F5;color:var(--ink-2)}
.q-row .r-sla{display:flex;flex-direction:column;align-items:flex-end;gap:4px;min-width:124px}
.q-row .r-sla .bar{width:100%;height:6px;border-radius:6px;background:var(--bg-2);overflow:hidden}
.q-row .r-sla .fill{height:100%;border-radius:6px;background:var(--green);transition:width .4s}
.q-row .r-sla .fill.amber{background:var(--amber)}
.q-row .r-sla .fill.red{background:var(--red)}
.q-row .r-sla .lab{font-size:10.5px;font-weight:700;color:var(--ink-2);font-family:'IBM Plex Mono',monospace;letter-spacing:.3px;display:flex;align-items:center;gap:4px}
.q-row .r-sla .lab svg{width:10px;height:10px}
.q-row .r-sla .lab.red{color:var(--red)}
.q-row .r-sla .lab.amber{color:var(--amber)}

/* Empty state premium for queue */
.q-empty{background:#fff;border:1px solid var(--line);border-radius:18px;padding:54px 22px;text-align:center;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.q-empty .ic{width:84px;height:84px;border-radius:50%;background:linear-gradient(135deg,var(--pri-soft),var(--violet-soft));display:inline-grid;place-items:center;margin-bottom:18px}
.q-empty .ic svg{width:38px;height:38px;color:var(--pri)}
.q-empty h3{font-size:18px;font-weight:800;color:var(--ink);margin-bottom:6px}
.q-empty p{font-size:13.5px;color:var(--ink-2);max-width:380px;margin:0 auto 14px}
.q-empty .btn{margin-top:6px}

/* Pagination premium */
.q-pag{margin-top:22px;display:flex;justify-content:center;align-items:center;gap:6px}
.q-pag nav{display:inline-flex;background:#fff;border:1px solid var(--line);border-radius:12px;padding:5px;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.q-pag svg{width:14px;height:14px}
.q-pag .info{font-size:12px;color:var(--ink-3);margin-left:10px;font-weight:600}
.q-pag span[aria-hidden="true"],.q-pag span[aria-current],.q-pag a{padding:7px 12px;border-radius:8px;font-size:12.5px;font-weight:600;color:var(--ink-2);transition:.15s;min-width:32px;text-align:center}
.q-pag a{cursor:pointer}
.q-pag a:hover{background:var(--bg-2);color:var(--ink)}
.q-pag span[aria-current="page"]{background:var(--pri);color:#fff;box-shadow:0 4px 10px rgba(55,84,242,.3)}
.q-pag span[aria-disabled]{opacity:.4;cursor:not-allowed}
.q-pag .hidden{display:none}

@media(max-width:980px){
  .q-row{grid-template-columns:auto 1fr;grid-template-rows:auto auto auto}
  .q-row .r-pic,.q-row .r-status,.q-row .r-sla{grid-column:span 2;align-items:flex-start}
  .q-row .r-status{flex-direction:row;flex-wrap:wrap}
  .q-row .r-sla{min-width:0;flex-direction:row;align-items:center}
  .q-row .r-sla .bar{width:120px}
}

/* ====== Ticket Detail Premium ====== */
.t-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 40%,#2B3A7A 100%);border-radius:18px;padding:24px 28px;color:#fff;overflow:hidden;margin-bottom:18px;box-shadow:0 12px 32px rgba(16,21,37,.18)}
.t-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 15%,rgba(124,92,252,.3),transparent 50%),radial-gradient(circle at 10% 90%,rgba(15,163,163,.22),transparent 45%);pointer-events:none}
.t-hero-inner{position:relative;z-index:1}
.t-hero .crumb{display:flex;align-items:center;gap:7px;font-size:11.5px;color:#B9C2E0;font-weight:600;margin-bottom:11px}
.t-hero .crumb a{color:#B9C2E0;transition:.15s;display:inline-flex;align-items:center;gap:5px}
.t-hero .crumb a:hover{color:#fff}
.t-hero .crumb svg{width:11px;height:11px;opacity:.6}
.t-hero .badges{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin-bottom:10px}
.t-hero .code-chip{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.18);font-family:'IBM Plex Mono',monospace;font-size:12px;font-weight:700;padding:5px 11px;border-radius:8px;color:#fff;letter-spacing:.3px;backdrop-filter:blur(6px)}
.t-hero .code-chip svg{width:12px;height:12px}
.t-hero .status-chip{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.18);font-size:11.5px;font-weight:700;padding:5px 11px;border-radius:30px;color:#fff;backdrop-filter:blur(6px)}
.t-hero .status-chip svg{width:12px;height:12px}
.t-hero .status-chip.s-open{background:rgba(55,84,242,.32);border-color:rgba(55,84,242,.5)}
.t-hero .status-chip.s-prog{background:rgba(124,92,252,.32);border-color:rgba(124,92,252,.5)}
.t-hero .status-chip.s-wait{background:rgba(217,138,0,.32);border-color:rgba(217,138,0,.55)}
.t-hero .status-chip.s-done{background:rgba(22,163,74,.32);border-color:rgba(22,163,74,.55)}
.t-hero .status-chip.s-rej{background:rgba(225,61,75,.32);border-color:rgba(225,61,75,.55)}
.t-hero .prio-chip{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:700;padding:5px 11px;border-radius:30px;backdrop-filter:blur(6px);border:1px solid rgba(255,255,255,.2);background:rgba(255,255,255,.08)}
.t-hero .prio-chip svg{width:12px;height:12px}
.t-hero .prio-chip.pr-critical{background:rgba(225,61,75,.32);border-color:rgba(225,61,75,.5);color:#FFC6CC}
.t-hero .prio-chip.pr-high{background:rgba(224,112,0,.3);border-color:rgba(224,112,0,.5);color:#FFD1A1}
.t-hero .prio-chip.pr-medium{background:rgba(217,138,0,.3);border-color:rgba(217,138,0,.5);color:#FFE4A8}
.t-hero .prio-chip.pr-low{background:rgba(255,255,255,.08);color:#D6DBE7}
.t-hero h1{font-size:24px;font-weight:800;letter-spacing:-.4px;color:#fff;line-height:1.25;margin-bottom:9px;max-width:760px}
.t-hero .meta-row{display:flex;align-items:center;gap:14px;font-size:12.5px;color:#B9C2E0;flex-wrap:wrap}
.t-hero .meta-row .it{display:inline-flex;align-items:center;gap:6px;font-weight:600}
.t-hero .meta-row .it b{color:#E6ECFA;font-weight:600}
.t-hero .meta-row .it svg{width:13px;height:13px;opacity:.85}
.t-hero .meta-row .dot{width:3px;height:3px;border-radius:50%;background:rgba(255,255,255,.3)}

/* Sticky action bar */
.t-actbar{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:11px 14px;margin-bottom:18px;flex-wrap:wrap;box-shadow:0 1px 2px rgba(16,21,37,.04);position:sticky;top:62px;z-index:15;backdrop-filter:blur(10px);background:rgba(255,255,255,.96)}
.t-actbar .lab{font-size:11.5px;font-weight:700;color:var(--ink-3);text-transform:uppercase;letter-spacing:.5px;margin-right:6px;display:inline-flex;align-items:center;gap:6px}
.t-actbar .lab svg{width:13px;height:13px}
.t-act{display:inline-flex;align-items:center;gap:7px;padding:8px 13px;border-radius:9px;font-size:12.5px;font-weight:600;border:1px solid var(--line);background:#fff;color:var(--ink);transition:.15s;cursor:pointer;font-family:inherit}
.t-act svg{width:13px;height:13px}
.t-act:hover{border-color:var(--accent,var(--pri));color:var(--accent,var(--pri));transform:translateY(-1px);background:var(--accent-soft,var(--pri-soft))}
.t-act.a-status{--accent:#3754F2;--accent-soft:var(--pri-soft);background:var(--pri);color:#fff;border-color:transparent;box-shadow:0 4px 10px rgba(55,84,242,.3)}
.t-act.a-status:hover{background:var(--pri-d);color:#fff;border-color:transparent}
.t-act.a-prio{--accent:#D98A00;--accent-soft:var(--amber-soft)}
.t-act.a-pic{--accent:#0FA3A3;--accent-soft:var(--teal-soft)}
.t-act.a-esc{--accent:#7C5CFC;--accent-soft:var(--violet-soft)}
.t-act.a-cancel{--accent:#E13D4B;--accent-soft:var(--red-soft)}
.t-actbar .sep{width:1px;height:22px;background:var(--line);margin:0 4px}

/* 2-col grid */
.t-grid{display:grid;grid-template-columns:1fr 360px;gap:18px;align-items:start}

/* Section card */
.t-sec{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 20px;box-shadow:0 1px 2px rgba(16,21,37,.04),0 6px 18px rgba(16,21,37,.03);margin-bottom:16px}
.t-sec-h{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px;gap:12px}
.t-sec-h h2{font-size:14.5px;font-weight:800;letter-spacing:-.2px;color:var(--ink);display:flex;align-items:center;gap:8px}
.t-sec-h h2 svg{width:16px;height:16px;color:var(--pri)}
.t-sec-h .badge-ct{display:inline-flex;align-items:center;gap:5px;background:var(--bg-2);border:1px solid var(--line);color:var(--ink-2);font-size:11px;font-weight:700;padding:3px 9px;border-radius:30px}

/* AI Triage premium */
.t-ai{background:linear-gradient(135deg,#F3F0FF 0%,#EBEEFF 50%,#FBF5FF 100%);border:1px solid #D9D6FF;border-radius:14px;padding:16px 18px;margin-bottom:16px;position:relative;overflow:hidden}
.t-ai::before{content:"";position:absolute;top:-30px;right:-30px;width:120px;height:120px;background:radial-gradient(circle,rgba(124,92,252,.18),transparent 70%);border-radius:50%}
.t-ai .ah{display:flex;align-items:center;gap:9px;margin-bottom:11px;position:relative}
.t-ai .ah .ic{width:30px;height:30px;border-radius:9px;background:linear-gradient(135deg,#7C5CFC,#5E45D9);color:#fff;display:grid;place-items:center;box-shadow:0 4px 10px rgba(124,92,252,.35)}
.t-ai .ah .ic svg{width:15px;height:15px}
.t-ai .ah b{font-size:13.5px;font-weight:800;color:var(--violet);letter-spacing:-.2px}
.t-ai .ah .tag{margin-left:auto;background:#fff;border:1px solid #D9D6FF;color:var(--violet);font-size:10px;font-weight:800;padding:2px 8px;border-radius:30px;letter-spacing:.4px;text-transform:uppercase}
.t-ai .lines{display:flex;flex-direction:column;gap:8px;position:relative}
.t-ai-line{display:flex;align-items:center;gap:9px;font-size:12.5px;color:var(--ink-2);flex-wrap:wrap}
.t-ai-line .k{color:var(--ink-3);font-weight:600;display:inline-flex;align-items:center;gap:5px;font-size:11.5px;letter-spacing:.2px}
.t-ai-line .k svg{width:12px;height:12px;color:var(--violet)}
.t-ai-line .v{font-weight:700;color:var(--ink)}
.t-ai-line .chip{background:#fff;border:1px solid #D9D6FF;border-radius:8px;padding:3px 10px;font-size:12px;font-weight:700;color:var(--violet)}
.t-ai-line .reason{font-size:11.5px;color:var(--ink-3);font-style:italic}

/* Description card */
.t-desc{background:linear-gradient(135deg,#FFFBEF,#fff);border:1px solid #F2E4BD;border-left:4px solid #D98A00;border-radius:12px;padding:16px 18px;margin-bottom:16px;position:relative}
.t-desc .lb{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:800;color:#B07300;letter-spacing:.5px;text-transform:uppercase;margin-bottom:7px}
.t-desc .lb svg{width:12px;height:12px}
.t-desc p{font-size:13.5px;color:var(--ink);line-height:1.65;white-space:pre-wrap}

/* Thread timeline */
.t-thread{position:relative;display:flex;flex-direction:column;gap:14px;padding-left:0}
.t-msg{display:flex;gap:12px;position:relative}
.t-msg .av{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:800;font-size:13px;flex-shrink:0;box-shadow:0 2px 8px rgba(16,21,37,.12)}
.t-msg .bub{flex:1;background:#fff;border:1px solid var(--line);border-radius:13px;padding:13px 15px;box-shadow:0 1px 2px rgba(16,21,37,.03),0 4px 14px rgba(16,21,37,.04);transition:.15s;min-width:0}
.t-msg .bub:hover{box-shadow:0 4px 16px rgba(16,21,37,.08)}
.t-msg.internal .bub{background:linear-gradient(135deg,#FFFBEF,#FCF1DC);border-color:#F2E4BD}
.t-msg.system .bub{background:var(--bg-2);border-color:var(--line);border-style:dashed}
.t-msg .mh{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:12.5px;flex-wrap:wrap}
.t-msg .mh b{font-weight:700;color:var(--ink)}
.t-msg .mh .role{font-size:9.5px;font-weight:800;background:var(--pri-soft);color:var(--pri);padding:2px 7px;border-radius:30px;letter-spacing:.4px;text-transform:uppercase}
.t-msg .mh .role.r-sys{background:#EEF0F5;color:var(--ink-2)}
.t-msg .mh .role.r-req{background:var(--teal-soft);color:var(--teal)}
.t-msg .mh .role.r-mgr{background:var(--green-soft);color:var(--green)}
.t-msg .mh .role.r-own{background:#FFF1DA;color:#B07300}
.t-msg .mh .role.r-adm{background:var(--red-soft);color:var(--red)}
.t-msg .mh .role.r-age{background:var(--violet-soft);color:var(--violet)}
.t-msg .mh .tag-int{display:inline-flex;align-items:center;gap:4px;font-size:9.5px;font-weight:800;background:#D98A00;color:#fff;padding:2px 7px;border-radius:5px;letter-spacing:.3px;text-transform:uppercase}
.t-msg .mh .tag-int svg{width:9px;height:9px}
.t-msg .mh .ts{margin-left:auto;font-size:11px;color:var(--ink-3);font-weight:500;display:inline-flex;align-items:center;gap:4px}
.t-msg .mh .ts svg{width:11px;height:11px}
.t-msg p{font-size:13.5px;color:var(--ink);white-space:pre-wrap;line-height:1.6}
.t-msg.system p{font-size:12.5px;color:var(--ink-2);font-style:italic}
.t-msg .attachments{margin-top:9px;display:flex;flex-wrap:wrap;gap:7px}
.t-msg .att-img{display:block;max-width:240px;max-height:180px;border-radius:9px;border:1px solid var(--line);cursor:zoom-in;transition:.15s}
.t-msg .att-img:hover{transform:scale(1.02);box-shadow:0 10px 24px rgba(16,21,37,.18)}

/* Reply composer premium */
.t-reply{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;margin-top:6px;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.t-reply textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:12px 14px;font-family:inherit;font-size:13.5px;resize:vertical;min-height:90px;outline:none;transition:.15s;color:var(--ink);background:var(--bg-2)}
.t-reply textarea:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.t-reply-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:11px;flex-wrap:wrap}
.t-reply-tools{display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.t-reply .file-pick{display:inline-flex;align-items:center;gap:7px;padding:7px 12px;border:1px dashed var(--line);border-radius:9px;font-size:12px;color:var(--ink-3);cursor:pointer;transition:.15s;font-weight:600;background:var(--bg-2)}
.t-reply .file-pick:hover{border-color:var(--pri);color:var(--pri);background:var(--pri-soft)}
.t-reply .file-pick svg{width:13px;height:13px}
.t-reply .file-pick input[type=file]{display:none}
.t-reply .file-pick .picked{color:var(--pri);font-weight:700}
.t-reply .int-tog{display:inline-flex;align-items:center;gap:8px;font-size:12px;color:var(--ink-2);font-weight:600;cursor:pointer;padding:5px 0}
.t-reply .int-tog .switch{width:38px;height:22px}
.t-reply .int-tog .switch::after{width:16px;height:16px;top:3px;left:3px}
.t-reply .int-tog .switch.on::after{left:19px}
.t-reply .btn-send{display:inline-flex;align-items:center;gap:7px;background:var(--pri);color:#fff;font-weight:700;font-size:13px;padding:10px 17px;border-radius:10px;border:none;cursor:pointer;transition:.15s;box-shadow:0 4px 14px rgba(55,84,242,.3)}
.t-reply .btn-send:hover{background:var(--pri-d);transform:translateY(-1px);box-shadow:0 6px 18px rgba(55,84,242,.4)}
.t-reply .btn-send svg{width:13px;height:13px}

/* Approver banner */
.t-banner{display:flex;align-items:flex-start;gap:11px;background:linear-gradient(135deg,#F3F0FF,#EBEEFF);border:1px solid #D9D6FF;border-radius:13px;padding:13px 16px;color:var(--violet);font-size:13px;margin-bottom:16px}
.t-banner .ic{width:30px;height:30px;border-radius:9px;background:#fff;display:grid;place-items:center;color:var(--violet);flex-shrink:0;border:1px solid #D9D6FF}
.t-banner .ic svg{width:15px;height:15px}
.t-banner b{color:var(--ink)}

/* Sidebar SLA ring card */
.t-sla{background:linear-gradient(135deg,#fff 0%,#FBF5F5 100%);border:1px solid var(--line);border-radius:14px;padding:18px;margin-bottom:16px;box-shadow:0 1px 2px rgba(16,21,37,.04);position:relative;overflow:hidden}
.t-sla::before{content:"";position:absolute;top:-30px;right:-30px;width:120px;height:120px;background:radial-gradient(circle,rgba(225,61,75,.12),transparent 70%);border-radius:50%;pointer-events:none}
.t-sla.ok::before{background:radial-gradient(circle,rgba(22,163,74,.12),transparent 70%)}
.t-sla.amber::before{background:radial-gradient(circle,rgba(217,138,0,.12),transparent 70%)}
.t-sla-h{display:flex;align-items:center;gap:8px;font-size:11.5px;font-weight:800;color:var(--ink-2);letter-spacing:.5px;text-transform:uppercase;margin-bottom:14px;position:relative}
.t-sla-h svg{width:14px;height:14px}
.t-sla-body{display:flex;align-items:center;gap:18px;position:relative}
.t-sla-ring{width:96px;height:96px;flex-shrink:0;position:relative}
.t-sla-ring svg{width:100%;height:100%;transform:rotate(-90deg)}
.t-sla-ring .ring-track{stroke:var(--bg-2);fill:none;stroke-width:9}
.t-sla-ring .ring-fill{fill:none;stroke-width:9;stroke-linecap:round;transition:stroke-dashoffset .6s ease}
.t-sla-ring .ring-fill.green{stroke:var(--green)}
.t-sla-ring .ring-fill.amber{stroke:var(--amber)}
.t-sla-ring .ring-fill.red{stroke:var(--red)}
.t-sla-ring .ring-center{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;line-height:1}
.t-sla-ring .ring-center b{font-size:18px;font-weight:800;letter-spacing:-.4px;color:var(--ink);font-family:'IBM Plex Mono',monospace;line-height:1}
.t-sla-ring .ring-center span{font-size:9.5px;color:var(--ink-3);font-weight:700;letter-spacing:.4px;margin-top:4px;text-transform:uppercase;line-height:1}
.t-sla-info{flex:1;min-width:0}
.t-sla-info .countdown{font-size:24px;font-weight:800;letter-spacing:-.7px;color:var(--red);font-family:'IBM Plex Mono',monospace;line-height:1.1}
.t-sla-info .countdown.ok{color:var(--green)}
.t-sla-info .countdown.amber{color:var(--amber)}
.t-sla-info .due{font-size:11.5px;color:var(--ink-3);margin-top:5px;font-weight:600;display:flex;align-items:center;gap:5px}
.t-sla-info .due svg{width:11px;height:11px}
.t-sla-info .target{font-size:11.5px;color:var(--ink-2);margin-top:4px;font-weight:600}

/* Sidebar info card with icons */
.t-info{margin-bottom:16px}
.t-info-row{display:flex;align-items:center;gap:11px;padding:10px 0;border-bottom:1px solid var(--line-2);font-size:13px}
.t-info-row:last-child{border:none}
.t-info-row .ic-k{width:30px;height:30px;border-radius:9px;background:var(--bg-2);display:grid;place-items:center;color:var(--ink-2);flex-shrink:0;transition:.15s}
.t-info-row .ic-k svg{width:14px;height:14px}
.t-info-row:hover .ic-k{background:var(--pri-soft);color:var(--pri)}
.t-info-row .k{font-size:11px;color:var(--ink-3);font-weight:700;letter-spacing:.4px;text-transform:uppercase;line-height:1}
.t-info-row .v{font-size:13px;font-weight:700;color:var(--ink);margin-top:3px;line-height:1.3;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.t-info-row .body{flex:1;min-width:0}
.t-info-row .av-sm{width:22px;height:22px;font-size:10px}

/* Approval flow timeline premium */
.t-flow{position:relative;margin-top:4px}
.t-step{display:flex;gap:12px;position:relative;padding-bottom:18px}
.t-step::before{content:"";position:absolute;left:14px;top:32px;bottom:0;width:2px;background:linear-gradient(to bottom,var(--line) 0%,var(--line-2) 100%)}
.t-step:last-child::before{display:none}
.t-step .dot{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;flex-shrink:0;z-index:1;background:#fff;border:2px solid var(--line);color:var(--ink-3);transition:.18s;position:relative}
.t-step .dot svg{width:14px;height:14px}
.t-step.done .dot{background:linear-gradient(135deg,#16A34A,#0FA3A3);border-color:transparent;color:#fff;box-shadow:0 4px 12px rgba(22,163,74,.35)}
.t-step.cur .dot{background:linear-gradient(135deg,#3754F2,#7C5CFC);border-color:transparent;color:#fff;box-shadow:0 4px 12px rgba(55,84,242,.4);animation:pulse-ring 2s infinite}
@keyframes pulse-ring{0%,100%{box-shadow:0 4px 12px rgba(55,84,242,.4),0 0 0 0 rgba(55,84,242,.3)}50%{box-shadow:0 4px 12px rgba(55,84,242,.4),0 0 0 8px rgba(55,84,242,0)}}
.t-step.wait .dot{background:#fff;border-color:var(--line);color:var(--ink-3)}
.t-step.reject .dot{background:linear-gradient(135deg,#E13D4B,#B12C39);border-color:transparent;color:#fff;box-shadow:0 4px 12px rgba(225,61,75,.35)}
.t-step .body{flex:1;min-width:0}
.t-step .sh{font-size:13px;font-weight:700;color:var(--ink);display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.t-step .sh .stat{font-size:9.5px;font-weight:800;padding:2px 7px;border-radius:30px;text-transform:uppercase;letter-spacing:.4px}
.t-step.done .sh .stat{background:var(--green-soft);color:var(--green)}
.t-step.cur .sh .stat{background:var(--pri-soft);color:var(--pri)}
.t-step.wait .sh .stat{background:var(--bg-2);color:var(--ink-3)}
.t-step.reject .sh .stat{background:var(--red-soft);color:var(--red)}
.t-step .ss{font-size:11.5px;color:var(--ink-3);margin-top:3px;line-height:1.4;font-weight:500}
.t-step .ss b{color:var(--ink-2);font-weight:600}
.t-step .est{font-size:11.5px;color:var(--teal);font-weight:700;margin-top:5px;display:inline-flex;align-items:center;gap:5px;background:var(--teal-soft);padding:3px 9px;border-radius:7px}
.t-step .est svg{width:11px;height:11px}
.t-step .note{font-size:11.5px;color:var(--ink-2);margin-top:5px;background:var(--bg-2);border-left:3px solid var(--line);padding:6px 10px;border-radius:0 7px 7px 0;line-height:1.5}
.t-step .actions{display:flex;gap:7px;margin-top:9px;flex-wrap:wrap}
.t-step .btn-mini{display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-weight:700;padding:6px 11px;border-radius:8px;border:1px solid var(--line);background:#fff;cursor:pointer;transition:.15s;font-family:inherit;color:var(--ink)}
.t-step .btn-mini svg{width:11px;height:11px}
.t-step .btn-mini.ok{background:var(--green);color:#fff;border-color:transparent;box-shadow:0 3px 10px rgba(22,163,74,.3)}
.t-step .btn-mini.ok:hover{background:#108036}
.t-step .btn-mini.no{background:#fff;color:var(--red);border-color:var(--red)}
.t-step .btn-mini.no:hover{background:var(--red);color:#fff}

@media(max-width:1100px){
  .t-grid{grid-template-columns:1fr}
  .t-actbar{position:relative;top:0}
}

/* ====== Approval Center Premium ====== */
.ap-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 38%,#3D2A6A 100%);border-radius:18px;padding:24px 28px;color:#fff;overflow:hidden;margin-bottom:20px;box-shadow:0 12px 32px rgba(16,21,37,.2)}
.ap-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 15%,rgba(212,178,106,.32),transparent 50%),radial-gradient(circle at 10% 90%,rgba(124,92,252,.28),transparent 50%);pointer-events:none}
.ap-hero::after{content:"";position:absolute;top:-50px;right:30%;width:200px;height:200px;background:radial-gradient(circle,rgba(212,178,106,.18),transparent 70%);border-radius:50%;filter:blur(30px);pointer-events:none}
.ap-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.ap-hero h1{font-size:25px;font-weight:800;letter-spacing:-.4px;color:#fff;display:flex;align-items:center;gap:11px;margin-bottom:5px}
.ap-hero h1 .ic-gold{width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,#D4B26A,#E0C282);display:grid;place-items:center;color:#0E1525;box-shadow:0 6px 18px rgba(212,178,106,.45)}
.ap-hero h1 .ic-gold svg{width:20px;height:20px}
.ap-hero .sub{color:#B9C2E0;font-size:13.5px;max-width:520px;margin-left:49px}
.ap-hero .mini-stats{display:flex;gap:11px;flex-wrap:wrap;align-items:center}
.ap-hero .ms{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.16);border-radius:13px;padding:11px 16px;min-width:110px;backdrop-filter:blur(10px);transition:.18s}
.ap-hero .ms:hover{background:rgba(255,255,255,.13);transform:translateY(-2px)}
.ap-hero .ms .lb{font-size:10.5px;color:#B9C2E0;letter-spacing:.7px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.ap-hero .ms .lb svg{width:11px;height:11px}
.ap-hero .ms .vl{font-size:22px;font-weight:800;letter-spacing:-.4px;color:#fff;margin-top:3px}
.ap-hero .ms .vl small{font-size:11px;font-weight:600;color:#B9C2E0;margin-left:4px}
.ap-hero .ms.ms-pending .vl{color:#FFE3A8}
.ap-hero .ms.ms-approved .vl{color:#5BE7A9}
.ap-hero .ms.ms-rejected .vl{color:#FFB1B8}
.ap-hero .btn-admin{background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.22);color:#fff;font-weight:600;padding:10px 15px;border-radius:10px;font-size:12.5px;cursor:pointer;display:inline-flex;align-items:center;gap:7px;transition:.18s;backdrop-filter:blur(8px)}
.ap-hero .btn-admin:hover{background:rgba(255,255,255,.18);transform:translateY(-2px)}
.ap-hero .btn-admin svg{width:13px;height:13px}

/* Section heading */
.ap-sec-h{display:flex;align-items:center;justify-content:space-between;margin:18px 0 14px;gap:12px}
.ap-sec-h h2{font-size:15px;font-weight:800;letter-spacing:-.2px;color:var(--ink);display:flex;align-items:center;gap:9px}
.ap-sec-h h2 .icb{width:30px;height:30px;border-radius:9px;display:grid;place-items:center}
.ap-sec-h h2 .icb svg{width:15px;height:15px}
.ap-sec-h h2 .icb.warn{background:var(--amber-soft);color:var(--amber)}
.ap-sec-h h2 .icb.hist{background:var(--bg-2);color:var(--ink-2)}
.ap-sec-h h2 .ct{background:var(--amber);color:#fff;font-size:11px;font-weight:800;padding:2px 9px;border-radius:30px;min-width:22px;text-align:center}
.ap-sec-h h2 .ct.hist-ct{background:var(--bg-2);color:var(--ink-2);border:1px solid var(--line)}

/* Pending grid (cards) */
.ap-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:14px}

/* Single pending card */
.ap-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 18px 14px;position:relative;overflow:hidden;transition:.2s;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.ap-card::before{content:"";position:absolute;left:0;top:0;bottom:0;width:5px;background:linear-gradient(180deg,#D98A00,#E07000)}
.ap-card.lv-2::before{background:linear-gradient(180deg,#D4B26A,#B07300)}
.ap-card:hover{transform:translateY(-3px);box-shadow:0 14px 32px rgba(16,21,37,.1);border-color:#F2E4BD}
.ap-card .head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:11px}
.ap-card .code{font-family:'IBM Plex Mono',monospace;font-size:11.5px;font-weight:700;color:var(--pri);background:var(--pri-soft);border:1px solid #D6DDFF;padding:3px 9px;border-radius:7px;letter-spacing:.3px}
.ap-card .level-badge{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:800;padding:3px 10px;border-radius:30px;background:var(--amber-soft);color:var(--amber);border:1px solid #F4E2B0;text-transform:uppercase;letter-spacing:.4px}
.ap-card .level-badge svg{width:11px;height:11px}
.ap-card.lv-2 .level-badge{background:#FFF1DA;color:#B07300;border-color:#F4D699}
.ap-card .age{margin-left:auto;font-size:11px;color:var(--ink-3);font-weight:600;display:inline-flex;align-items:center;gap:5px}
.ap-card .age svg{width:11px;height:11px}
.ap-card .age.urgent{color:var(--red);background:var(--red-soft);padding:3px 9px;border-radius:30px;border:1px solid #FAC4C9}
.ap-card h3{font-size:15.5px;font-weight:800;letter-spacing:-.2px;color:var(--ink);line-height:1.35;margin-bottom:11px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.ap-card .info{display:flex;align-items:center;gap:13px;flex-wrap:wrap;font-size:12px;color:var(--ink-2);font-weight:600;padding:10px 12px;background:var(--bg-2);border-radius:10px;margin-bottom:11px}
.ap-card .info .chip{display:inline-flex;align-items:center;gap:6px}
.ap-card .info .chip svg{width:12px;height:12px;color:var(--ink-3)}
.ap-card .info .chip b{color:var(--ink);font-weight:700}
.ap-card .info .dot{width:3px;height:3px;border-radius:50%;background:var(--line)}
.ap-card .info .av-tiny{width:22px;height:22px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:700;font-size:10px}
.ap-card .desc{font-size:12.5px;color:var(--ink-2);line-height:1.55;background:#FFFBEF;border:1px solid #F2E4BD;border-left:3px solid #D98A00;border-radius:0 8px 8px 0;padding:9px 12px;margin-bottom:13px;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.ap-card .actions{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.ap-card .btn-ap{display:inline-flex;align-items:center;gap:6px;padding:9px 14px;border-radius:9px;font-size:12.5px;font-weight:700;border:none;cursor:pointer;transition:.15s;font-family:inherit}
.ap-card .btn-ap svg{width:13px;height:13px}
.ap-card .btn-ap.ok{background:linear-gradient(135deg,#16A34A,#0FA3A3);color:#fff;box-shadow:0 4px 12px rgba(22,163,74,.32)}
.ap-card .btn-ap.ok:hover{transform:translateY(-1px);box-shadow:0 8px 20px rgba(22,163,74,.45)}
.ap-card .btn-ap.no{background:#fff;color:var(--red);border:1px solid var(--red)}
.ap-card .btn-ap.no:hover{background:var(--red);color:#fff;border-color:var(--red)}
.ap-card .btn-ap.detail{background:var(--bg-2);color:var(--ink-2);border:1px solid var(--line);margin-left:auto}
.ap-card .btn-ap.detail:hover{background:var(--pri-soft);color:var(--pri);border-color:var(--pri-soft)}
.ap-card .prio-pill-mini{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:800;padding:2px 8px;border-radius:30px;text-transform:uppercase;letter-spacing:.4px}
.ap-card .prio-pill-mini.crit{background:var(--red-soft);color:var(--red)}
.ap-card .prio-pill-mini.high{background:#FFF3E0;color:#E07000}
.ap-card .prio-pill-mini.med{background:var(--amber-soft);color:var(--amber)}
.ap-card .prio-pill-mini.low{background:#EEF0F5;color:var(--ink-3)}
.ap-card .prio-pill-mini svg{width:10px;height:10px}

/* History list */
.ap-hist{background:#fff;border:1px solid var(--line);border-radius:14px;padding:6px 18px;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.ap-hist-row{display:grid;grid-template-columns:auto 1fr auto auto;gap:14px;align-items:center;padding:13px 0;border-bottom:1px solid var(--line-2);transition:.15s}
.ap-hist-row:last-child{border:none}
.ap-hist-row:hover{background:linear-gradient(90deg,var(--bg-2),transparent);margin:0 -10px;padding:13px 10px}
.ap-hist-row .dec-ic{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;flex-shrink:0}
.ap-hist-row .dec-ic svg{width:16px;height:16px}
.ap-hist-row .dec-ic.ok{background:var(--green-soft);color:var(--green)}
.ap-hist-row .dec-ic.no{background:var(--red-soft);color:var(--red)}
.ap-hist-row .body{min-width:0}
.ap-hist-row .ttl{font-size:13px;font-weight:700;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:flex;align-items:center;gap:8px}
.ap-hist-row .ttl .code{font-family:'IBM Plex Mono',monospace;font-size:11px;color:var(--pri);background:var(--pri-soft);padding:2px 7px;border-radius:6px;font-weight:700;letter-spacing:.2px}
.ap-hist-row .meta-h{font-size:11.5px;color:var(--ink-3);margin-top:3px;display:flex;align-items:center;gap:9px;flex-wrap:wrap;font-weight:500}
.ap-hist-row .meta-h .est{color:var(--teal);font-weight:700;display:inline-flex;align-items:center;gap:4px}
.ap-hist-row .meta-h .est svg{width:11px;height:11px}
.ap-hist-row .pill-h{display:inline-flex;align-items:center;gap:5px;font-size:11px;font-weight:800;padding:4px 10px;border-radius:30px;letter-spacing:.3px}
.ap-hist-row .pill-h svg{width:11px;height:11px}
.ap-hist-row .pill-h.ok{background:var(--green-soft);color:var(--green)}
.ap-hist-row .pill-h.no{background:var(--red-soft);color:var(--red)}
.ap-hist-row .time{font-size:11px;color:var(--ink-3);text-align:right;font-weight:600;min-width:80px}
.ap-hist-row .time .d{font-weight:700;color:var(--ink-2);font-family:'IBM Plex Mono',monospace}

/* Empty state premium */
.ap-empty{background:#fff;border:1px solid var(--line);border-radius:18px;padding:60px 22px;text-align:center;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.ap-empty .ic{width:92px;height:92px;border-radius:50%;background:linear-gradient(135deg,var(--green-soft),var(--teal-soft));display:inline-grid;place-items:center;margin-bottom:20px;box-shadow:0 8px 24px rgba(22,163,74,.18)}
.ap-empty .ic svg{width:44px;height:44px;color:var(--green)}
.ap-empty h3{font-size:19px;font-weight:800;color:var(--ink);margin-bottom:6px;letter-spacing:-.2px}
.ap-empty p{font-size:13.5px;color:var(--ink-2);max-width:420px;margin:0 auto}

@media(max-width:980px){
  .ap-grid{grid-template-columns:1fr}
  .ap-hist-row{grid-template-columns:auto 1fr;grid-template-rows:auto auto}
  .ap-hist-row .pill-h,.ap-hist-row .time{grid-column:span 2;text-align:left}
}

/* ====== Topbar Premium ====== */
.topbar{height:66px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:12px;padding:env(safe-area-inset-top,0) 22px 0;box-sizing:content-box;position:sticky;top:0;z-index:20;backdrop-filter:blur(12px);background:rgba(255,255,255,.96);box-shadow:0 1px 0 var(--line)}
.tb-search{flex:1;max-width:460px;display:flex;align-items:center;gap:9px;background:var(--bg);border:1px solid var(--line);border-radius:11px;padding:0 12px;color:var(--ink-3);font-size:13px;height:40px;transition:.18s}
.tb-search:focus-within{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.tb-search svg.ic-srch{width:16px;height:16px;flex-shrink:0;color:var(--ink-3)}
.tb-search:focus-within svg.ic-srch{color:var(--pri)}
.tb-search input{border:none;background:none;outline:none;flex:1;font-family:inherit;font-size:13px;color:var(--ink);height:100%}
.tb-search input::placeholder{color:var(--ink-3)}
.tb-search .kbd{display:inline-flex;align-items:center;gap:3px;font-family:'IBM Plex Mono',monospace;font-size:10.5px;font-weight:700;color:var(--ink-3);background:#fff;border:1px solid var(--line);border-bottom-width:2px;padding:2px 7px;border-radius:6px;letter-spacing:.4px;flex-shrink:0}
.tb-spacer{flex:1}
.tb-cta{display:inline-flex;align-items:center;gap:7px;background:linear-gradient(135deg,#D4B26A,#E0C282);color:#0E1525;font-weight:700;padding:9px 14px;border-radius:10px;font-size:12.5px;border:none;cursor:pointer;transition:.18s;box-shadow:0 4px 14px rgba(212,178,106,.32);font-family:inherit;text-decoration:none;white-space:nowrap}
.tb-cta:hover{transform:translateY(-1px);box-shadow:0 7px 20px rgba(212,178,106,.45);background:linear-gradient(135deg,#E0C282,#EBD09C)}
.tb-cta svg{width:14px;height:14px}
.tb-divider{width:1px;height:24px;background:var(--line);margin:0 2px}

/* Icon buttons in topbar */
.tb-btn{width:40px;height:40px;border-radius:10px;display:grid;place-items:center;color:var(--ink-2);position:relative;transition:.16s;background:transparent;border:1px solid transparent;cursor:pointer;font-family:inherit;text-decoration:none}
.tb-btn:hover{background:var(--bg);color:var(--ink);border-color:var(--line)}
.tb-btn:active{transform:scale(.95)}
.tb-btn svg{width:18px;height:18px;stroke-width:2}
.tb-btn .dot{position:absolute;top:7px;right:8px;width:9px;height:9px;background:var(--red);border-radius:50%;border:2px solid #fff;animation:dot-pulse 2.4s infinite}
@keyframes dot-pulse{0%,100%{box-shadow:0 0 0 0 rgba(225,61,75,.55)}50%{box-shadow:0 0 0 6px rgba(225,61,75,0)}}
.tb-btn .badge{position:absolute;top:4px;right:4px;min-width:18px;height:18px;background:linear-gradient(135deg,#E13D4B,#B12C39);color:#fff;font-size:10px;font-weight:800;border-radius:30px;padding:0 5px;display:grid;place-items:center;border:2px solid #fff;line-height:1;letter-spacing:0}

/* Tooltip */
.tb-tip{position:relative}
.tb-tip::after{content:attr(data-tip);position:absolute;top:calc(100% + 6px);left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;font-size:11.5px;font-weight:600;padding:5px 9px;border-radius:7px;white-space:nowrap;opacity:0;pointer-events:none;transition:.18s;box-shadow:0 6px 18px rgba(16,21,37,.22);z-index:50}
.tb-tip::before{content:"";position:absolute;top:calc(100% + 2px);left:50%;transform:translateX(-50%) rotate(45deg);width:8px;height:8px;background:var(--ink);opacity:0;pointer-events:none;transition:.18s;z-index:50}
.tb-tip:hover::after,.tb-tip:hover::before{opacity:1}

/* User avatar pill */
.tb-user{display:flex;align-items:center;gap:9px;padding:5px 11px 5px 5px;border-radius:30px;background:var(--bg);border:1px solid var(--line);transition:.18s;cursor:pointer;text-decoration:none}
.tb-user:hover{background:#fff;border-color:var(--pri-soft);box-shadow:0 4px 14px rgba(55,84,242,.1)}
.tb-user .av-wrap{position:relative;width:32px;height:32px;flex-shrink:0}
.tb-user .av,.tb-user .av-img{width:32px;height:32px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:800;font-size:12px;border:none}
.tb-user .av-img{object-fit:cover}
.tb-user .stat-dot{position:absolute;bottom:-1px;right:-1px;width:11px;height:11px;background:var(--green);border-radius:50%;border:2px solid #fff;box-shadow:0 1px 3px rgba(0,0,0,.1)}
.tb-user .info{display:flex;flex-direction:column;line-height:1.15;min-width:0}
.tb-user .info .nm{font-size:12.5px;font-weight:700;color:var(--ink);max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tb-user .info .rl{font-size:10.5px;color:var(--ink-3);font-weight:600;letter-spacing:.2px;text-transform:capitalize;display:flex;align-items:center;gap:3px}
.tb-user .info .rl svg{width:10px;height:10px}
.tb-user .ch{color:var(--ink-3);transition:.15s}
.tb-user .ch svg{width:13px;height:13px}
.tb-user:hover .ch{color:var(--pri);transform:translateY(1px)}
@media(max-width:880px){.tb-user .info{display:none}.tb-user{padding:5px}.tb-user .ch{display:none}.tb-search{max-width:none}.tb-search .kbd{display:none}.tb-cta span{display:none}}

/* Notif panel premium */
.notif-panel{position:fixed;top:74px;right:20px;width:400px;background:#fff;border:1px solid var(--line);border-radius:16px;box-shadow:0 20px 50px rgba(16,21,37,.2),0 1px 2px rgba(16,21,37,.05);z-index:60;display:none;overflow:hidden;max-height:78vh;overflow-y:auto;animation:notif-slide .22s ease}
@keyframes notif-slide{from{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:none}}
.notif-panel.on{display:block}
.notif-panel .nh{padding:16px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;background:linear-gradient(135deg,var(--bg-2),#fff);position:sticky;top:0;z-index:1}
.notif-panel .nh-l{display:flex;align-items:center;gap:9px}
.notif-panel .nh-l .ic{width:30px;height:30px;border-radius:9px;background:linear-gradient(135deg,#3754F2,#7C5CFC);color:#fff;display:grid;place-items:center;box-shadow:0 4px 10px rgba(55,84,242,.32)}
.notif-panel .nh-l .ic svg{width:14px;height:14px}
.notif-panel .nh-l b{font-size:14px;font-weight:800;color:var(--ink);letter-spacing:-.2px}
.notif-panel .nh-l .ct{background:var(--red-soft);color:var(--red);font-size:10.5px;font-weight:800;padding:2px 8px;border-radius:30px;margin-left:4px}
.notif-panel .nh a{font-size:11.5px;color:var(--pri);font-weight:700;cursor:pointer;display:inline-flex;align-items:center;gap:4px;padding:5px 10px;border-radius:7px;transition:.15s}
.notif-panel .nh a:hover{background:var(--pri-soft)}
.notif-panel .nh a svg{width:12px;height:12px}
.notif{display:flex;gap:12px;padding:13px 18px;border-bottom:1px solid var(--line-2);text-decoration:none;color:inherit;transition:.15s;position:relative}
.notif:hover{background:var(--bg-2)}
.notif.unread{background:linear-gradient(90deg,var(--pri-soft) 0%,#fff 50%)}
.notif.unread::before{content:"";position:absolute;left:8px;top:50%;transform:translateY(-50%);width:6px;height:6px;border-radius:50%;background:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.notif .ic{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;font-size:13px;flex-shrink:0;font-weight:700}
.notif .body{flex:1;min-width:0}
.notif .nt{font-size:13px;font-weight:700;color:var(--ink);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.notif .ns{font-size:12px;color:var(--ink-2);margin-top:2px;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.notif .nm{font-size:10.5px;color:var(--ink-3);margin-top:4px;font-weight:600;display:inline-flex;align-items:center;gap:4px}
.notif .nm svg{width:10px;height:10px}
.notif-empty{padding:40px 20px;text-align:center;color:var(--ink-3);font-size:13px}
.notif-empty .ic{width:64px;height:64px;border-radius:50%;background:linear-gradient(135deg,var(--bg-2),var(--pri-soft));display:inline-grid;place-items:center;margin-bottom:12px;border:none}
.notif-empty .ic svg{width:28px;height:28px;color:var(--ink-3)}
.notif-empty h4{font-size:14px;font-weight:700;color:var(--ink);margin-bottom:4px}
.notif-empty p{font-size:12px;color:var(--ink-3);max-width:240px;margin:0 auto}

/* ====== Portal Premium ====== */
/* Navbar */
.pp-nav{height:68px;background:rgba(255,255,255,.96);backdrop-filter:blur(12px);border-bottom:1px solid var(--line);display:flex;align-items:center;padding:env(safe-area-inset-top,0) 32px 0;box-sizing:content-box;gap:18px;position:sticky;top:0;z-index:30;box-shadow:0 1px 0 var(--line)}
.pp-nav .brand{display:flex;align-items:center;gap:11px;text-decoration:none;flex-shrink:0}
.pp-nav .brand img.logo{width:40px;height:40px;border-radius:10px;object-fit:contain;background:linear-gradient(135deg,#FBF7E8,#FFFBEF);padding:3px;border:1px solid #F2E4BD;box-shadow:0 4px 12px rgba(212,178,106,.18)}
.pp-nav .brand .bn{display:flex;flex-direction:column;line-height:1.15}
.pp-nav .brand b{font-size:14.5px;font-weight:800;color:var(--ink);letter-spacing:-.3px}
.pp-nav .brand small{font-size:9px;color:#B58900;letter-spacing:1.5px;font-weight:800;margin-top:1px}
.pp-nav .links{display:flex;gap:4px;margin-left:18px}
.pp-nav .links a{display:inline-flex;align-items:center;gap:7px;padding:9px 14px;border-radius:10px;font-size:13.5px;font-weight:600;color:var(--ink-2);transition:.16s;text-decoration:none;position:relative}
.pp-nav .links a svg{width:15px;height:15px;color:var(--ink-3);transition:.16s}
.pp-nav .links a:hover{background:var(--bg-2);color:var(--ink)}
.pp-nav .links a:hover svg{color:var(--pri)}
.pp-nav .links a.on{background:linear-gradient(135deg,var(--pri-soft),#F0F2FF);color:var(--pri);font-weight:700}
.pp-nav .links a.on svg{color:var(--pri)}
.pp-nav .links a.on::after{content:"";position:absolute;left:14px;right:14px;bottom:4px;height:2px;background:linear-gradient(90deg,var(--pri),var(--violet));border-radius:2px}
.pp-nav .spc{flex:1}
.pp-nav .btn-console{display:inline-flex;align-items:center;gap:7px;background:linear-gradient(135deg,#D4B26A,#E0C282);color:#0E1525;font-weight:700;padding:8px 14px;border-radius:9px;font-size:12.5px;transition:.18s;box-shadow:0 4px 12px rgba(212,178,106,.32);text-decoration:none}
.pp-nav .btn-console:hover{transform:translateY(-1px);box-shadow:0 7px 18px rgba(212,178,106,.45);background:linear-gradient(135deg,#E0C282,#EBD09C)}
.pp-nav .btn-console svg{width:13px;height:13px}
.pp-nav .pp-user{display:flex;align-items:center;gap:9px;padding:5px 11px 5px 5px;border-radius:30px;background:var(--bg-2);border:1px solid var(--line);transition:.18s;cursor:pointer;text-decoration:none}
.pp-nav .pp-user:hover{background:#fff;border-color:var(--pri-soft);box-shadow:0 4px 14px rgba(55,84,242,.1)}
.pp-nav .pp-user .av-wrap{position:relative;width:30px;height:30px;flex-shrink:0}
.pp-nav .pp-user .av,.pp-nav .pp-user .av-img{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:800;font-size:11px}
.pp-nav .pp-user .av-img{object-fit:cover}
.pp-nav .pp-user .stat-dot{position:absolute;bottom:-1px;right:-1px;width:10px;height:10px;background:var(--green);border-radius:50%;border:2px solid #fff}
.pp-nav .pp-user .nm{font-size:12.5px;font-weight:700;color:var(--ink);max-width:140px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.pp-nav .pp-logout{width:36px;height:36px;border-radius:9px;display:grid;place-items:center;color:var(--ink-2);transition:.16s;background:transparent;border:1px solid transparent;cursor:pointer}
.pp-nav .pp-logout:hover{background:var(--red-soft);color:var(--red);border-color:#FAC4C9}
.pp-nav .pp-logout svg{width:16px;height:16px}
.pp-nav .pp-guest{display:inline-flex;align-items:center;gap:9px}
.pp-nav .pp-guest a{padding:8px 14px;border-radius:9px;font-size:12.5px;font-weight:600;text-decoration:none;transition:.16s}
.pp-nav .pp-guest a.reg{color:var(--ink-2);border:1px solid var(--line)}
.pp-nav .pp-guest a.reg:hover{background:var(--bg-2);color:var(--ink)}
.pp-nav .pp-guest a.lg{background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;box-shadow:0 4px 12px rgba(55,84,242,.32)}
.pp-nav .pp-guest a.lg:hover{transform:translateY(-1px);box-shadow:0 7px 18px rgba(55,84,242,.45)}
@media(max-width:880px){
  .pp-nav{padding:0 14px;gap:8px}
  .pp-nav .links a span{display:none}
  .pp-nav .brand .bn{display:none}
  .pp-nav .pp-user .nm{display:none}
}

/* Hero portal premium */
.pp-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 35%,#2B3A7A 70%,#3D2A6A 100%);color:#fff;padding:66px 32px 80px;text-align:center;overflow:hidden}
.pp-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 80% 18%,rgba(212,178,106,.28),transparent 50%),radial-gradient(circle at 15% 82%,rgba(124,92,252,.32),transparent 50%);pointer-events:none}
.pp-hero::after{content:"";position:absolute;left:-15%;bottom:-50%;width:130%;height:160%;background:radial-gradient(ellipse,rgba(55,84,242,.18),transparent 60%);filter:blur(40px);pointer-events:none}
.pp-hero-inner{position:relative;z-index:1;max-width:760px;margin:0 auto}
.pp-hero .pill-up{display:inline-flex;align-items:center;gap:7px;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.18);padding:6px 13px;border-radius:30px;font-size:11.5px;font-weight:700;backdrop-filter:blur(8px);margin-bottom:16px;color:#E6ECFA;letter-spacing:.4px;text-transform:uppercase}
.pp-hero .pill-up svg{width:13px;height:13px;color:#D4B26A}
.pp-hero h1{font-size:36px;font-weight:800;letter-spacing:-.8px;color:#fff;line-height:1.15;margin-bottom:9px}
.pp-hero h1 .accent{background:linear-gradient(90deg,#D4B26A,#E0C282 50%,#7C5CFC);-webkit-background-clip:text;background-clip:text;color:transparent}
.pp-hero p{color:#B9C2E0;font-size:15.5px;margin-bottom:26px;max-width:560px;margin-left:auto;margin-right:auto;line-height:1.6}
.pp-search{max-width:580px;margin:0 auto;background:rgba(255,255,255,.96);border-radius:14px;display:flex;align-items:center;padding:7px 8px 7px 18px;box-shadow:0 18px 42px rgba(16,21,37,.32);transition:.2s;border:1px solid rgba(255,255,255,.2);backdrop-filter:blur(12px)}
.pp-search:focus-within{transform:translateY(-2px);box-shadow:0 24px 50px rgba(16,21,37,.4)}
.pp-search svg.ic{width:18px;height:18px;color:var(--ink-3);flex-shrink:0}
.pp-search input{flex:1;border:none;outline:none;font-family:inherit;font-size:14.5px;padding:13px 12px;color:var(--ink);background:transparent}
.pp-search input::placeholder{color:var(--ink-3)}
.pp-search .btn-go{display:inline-flex;align-items:center;gap:6px;background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;font-weight:700;padding:11px 18px;border-radius:10px;font-size:13px;border:none;cursor:pointer;font-family:inherit;transition:.15s;box-shadow:0 4px 12px rgba(55,84,242,.4)}
.pp-search .btn-go:hover{background:linear-gradient(135deg,#2840C9,#3754F2)}
.pp-search .btn-go svg{width:13px;height:13px}
.pp-hero .quick{display:flex;justify-content:center;gap:8px;margin-top:18px;flex-wrap:wrap}
.pp-hero .quick a{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.16);color:#E6ECFA;font-size:11.5px;font-weight:600;padding:7px 13px;border-radius:30px;transition:.18s;text-decoration:none;backdrop-filter:blur(6px)}
.pp-hero .quick a:hover{background:rgba(255,255,255,.16);border-color:rgba(255,255,255,.32);color:#fff;transform:translateY(-1px)}
.pp-hero .quick a svg{width:13px;height:13px}

/* Body container */
.pp-body{max-width:1080px;margin:0 auto;padding:34px 32px 60px;position:relative}
.pp-body.lift{margin-top:-40px;padding-top:48px}

/* Section heading */
.pp-sec-h{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px;gap:8px 16px;flex-wrap:wrap}
.pp-sec-h h2{font-size:20px;font-weight:800;letter-spacing:-.4px;color:var(--ink);display:flex;align-items:center;gap:12px;min-width:0;flex:1 1 auto}
.pp-sec-h h2 .icb{width:34px;height:34px;border-radius:10px;background:linear-gradient(135deg,#3754F2,#7C5CFC);color:#fff;display:grid;place-items:center;box-shadow:0 6px 14px rgba(55,84,242,.32);flex-shrink:0}
.pp-sec-h h2 .icb svg{width:16px;height:16px}
.pp-sec-h .lead{font-size:13.5px;color:var(--ink-2);max-width:760px;line-height:1.55;margin:6px 0 0;flex-basis:100%;order:99;padding-left:46px}

/* Service space cards */
.pp-spaces{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:30px}
.pp-space{background:#fff;border:1px solid var(--line);border-radius:16px;padding:22px;text-decoration:none;color:inherit;transition:.22s;display:flex;flex-direction:column;position:relative;overflow:hidden;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.pp-space::before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:linear-gradient(90deg,var(--accent,var(--pri)),var(--accent2,#7C5CFC));opacity:0;transition:.22s}
.pp-space:hover{transform:translateY(-4px);border-color:var(--accent,var(--pri));box-shadow:0 14px 36px rgba(16,21,37,.1)}
.pp-space:hover::before{opacity:1}
.pp-space .ic-box{width:54px;height:54px;border-radius:14px;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center;font-size:22px;font-weight:800;margin-bottom:14px;transition:.22s}
.pp-space .ic-box svg{width:26px;height:26px}
.pp-space:hover .ic-box{transform:scale(1.05) rotate(-3deg);background:var(--accent);color:#fff}
.pp-space h3{font-size:16px;font-weight:800;color:var(--ink);letter-spacing:-.2px}
.pp-space p{font-size:13px;color:var(--ink-2);margin-top:6px;flex:1;line-height:1.55}
.pp-space .arr{margin-top:14px;font-size:12.5px;font-weight:700;color:var(--accent,var(--pri));display:inline-flex;align-items:center;gap:5px;transition:.18s}
.pp-space .arr svg{width:13px;height:13px;transition:.18s}
.pp-space:hover .arr svg{transform:translateX(4px)}
.pp-space.sp-pri{--accent:#3754F2;--accent2:#7C5CFC;--accent-soft:var(--pri-soft)}
.pp-space.sp-teal{--accent:#0FA3A3;--accent2:#16A34A;--accent-soft:var(--teal-soft)}
.pp-space.sp-amber{--accent:#D98A00;--accent2:#E07000;--accent-soft:var(--amber-soft)}
.pp-space.sp-violet{--accent:#7C5CFC;--accent2:#E13D4B;--accent-soft:var(--violet-soft)}
.pp-space.sp-green{--accent:#16A34A;--accent2:#0FA3A3;--accent-soft:var(--green-soft)}
.pp-space.sp-red{--accent:#E13D4B;--accent2:#E07000;--accent-soft:var(--red-soft)}

/* KB Cards (portal) */
.pp-kb-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.pp-kb-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px;text-decoration:none;color:inherit;transition:.2s;display:flex;flex-direction:column;position:relative;overflow:hidden;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.pp-kb-card:hover{transform:translateY(-3px);box-shadow:0 14px 30px rgba(16,21,37,.1);border-color:var(--teal)}
.pp-kb-card .cat{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:800;color:var(--teal);background:var(--teal-soft);padding:4px 10px;border-radius:30px;letter-spacing:.4px;text-transform:uppercase;align-self:flex-start}
.pp-kb-card .cat svg{width:11px;height:11px}
.pp-kb-card h3{font-size:15px;font-weight:800;color:var(--ink);margin-top:11px;letter-spacing:-.2px;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.pp-kb-card p{font-size:12.5px;color:var(--ink-2);margin-top:7px;line-height:1.55;flex:1;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.pp-kb-card .meta{margin-top:14px;display:flex;align-items:center;gap:10px;font-size:11px;color:var(--ink-3);font-weight:600;padding-top:11px;border-top:1px solid var(--line-2)}
.pp-kb-card .meta .it{display:inline-flex;align-items:center;gap:5px}
.pp-kb-card .meta .it svg{width:11px;height:11px}
.pp-kb-card .meta .helpful{color:var(--green);font-weight:700;margin-left:auto;background:var(--green-soft);padding:2px 9px;border-radius:30px;border:1px solid #C9EFD6}

/* KB list filter bar */
.pp-kb-filter{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;margin-bottom:18px;flex-wrap:wrap;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.pp-kb-filter .srch{flex:1;min-width:230px;display:flex;align-items:center;gap:8px;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:0 13px;transition:.15s}
.pp-kb-filter .srch:focus-within{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.pp-kb-filter .srch svg{width:16px;height:16px;color:var(--ink-3)}
.pp-kb-filter .srch input{flex:1;border:none;background:none;outline:none;font-family:inherit;font-size:13.5px;padding:11px 0;color:var(--ink)}
.pp-kb-filter .btn-go{display:inline-flex;align-items:center;gap:6px;background:var(--pri);color:#fff;font-weight:700;padding:10px 16px;border-radius:10px;font-size:13px;border:none;cursor:pointer;transition:.15s;font-family:inherit;box-shadow:0 4px 12px rgba(55,84,242,.25)}
.pp-kb-filter .btn-go:hover{background:var(--pri-d)}
.pp-kb-filter .btn-go svg{width:13px;height:13px}
.pp-kb-result{font-size:13px;color:var(--ink-2);margin-bottom:14px;font-weight:600;display:inline-flex;align-items:center;gap:6px}
.pp-kb-result b{color:var(--ink)}

/* KB Article reading page */
.pp-art{background:#fff;border-radius:18px;padding:36px 40px;box-shadow:0 1px 2px rgba(16,21,37,.04),0 8px 28px rgba(16,21,37,.06);margin-top:18px;border:1px solid var(--line)}
.pp-art .cat-up{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:800;color:var(--teal);background:var(--teal-soft);padding:5px 11px;border-radius:30px;letter-spacing:.5px;text-transform:uppercase;margin-bottom:13px}
.pp-art .cat-up svg{width:12px;height:12px}
.pp-art h1{font-size:32px;font-weight:800;color:var(--ink);letter-spacing:-.6px;line-height:1.2;margin-bottom:13px}
.pp-art .meta{display:flex;align-items:center;gap:16px;color:var(--ink-3);font-size:12.5px;font-weight:600;margin-bottom:24px;padding-bottom:18px;border-bottom:1px solid var(--line)}
.pp-art .meta .it{display:inline-flex;align-items:center;gap:5px}
.pp-art .meta .it svg{width:13px;height:13px}
.pp-art .meta .helpful{color:var(--green);background:var(--green-soft);padding:3px 10px;border-radius:30px;border:1px solid #C9EFD6;font-weight:700}
.pp-art .cover{margin-bottom:22px;border-radius:12px;display:block;width:100%}
.pp-art-body{font-size:15.5px;color:var(--ink);line-height:1.75}
.pp-art-body h2{margin:28px 0 12px;font-size:21px;color:var(--ink);font-weight:800;letter-spacing:-.3px}
.pp-art-body h3{margin:22px 0 10px;font-size:17px;color:var(--ink);font-weight:700}
.pp-art-body p{margin-bottom:15px;color:var(--ink-2)}
.pp-art-body ol,.pp-art-body ul{padding-left:24px;margin-bottom:16px;color:var(--ink-2)}
.pp-art-body li{margin-bottom:7px}
.pp-art-body img{margin:16px 0;border-radius:10px;border:1px solid var(--line);max-width:100%}
.pp-art-body code{background:var(--bg-2);border:1px solid var(--line);padding:2px 7px;border-radius:5px;font-family:'IBM Plex Mono',monospace;font-size:13px;color:var(--violet)}
.pp-art-body blockquote{border-left:4px solid var(--pri);padding:8px 16px;background:var(--pri-soft);border-radius:0 10px 10px 0;color:var(--ink);margin:14px 0;font-style:italic}

/* Breadcrumb */
.pp-crumb{display:flex;align-items:center;gap:7px;font-size:12.5px;color:var(--ink-3);font-weight:600;margin-bottom:14px}
.pp-crumb a{color:var(--ink-3);text-decoration:none;transition:.15s;display:inline-flex;align-items:center;gap:5px}
.pp-crumb a:hover{color:var(--pri)}
.pp-crumb a svg{width:13px;height:13px}
.pp-crumb svg.sep{width:12px;height:12px;opacity:.5}

/* Create form premium */
.pp-form-grid{display:grid;grid-template-columns:1fr 340px;gap:20px;align-items:start}
.pp-form{background:#fff;border:1px solid var(--line);border-radius:16px;padding:26px 28px;box-shadow:0 1px 2px rgba(16,21,37,.04),0 8px 24px rgba(16,21,37,.04)}
.pp-form .fl{margin-bottom:18px}
.pp-form .fl label{display:flex;align-items:center;gap:7px;font-size:13px;font-weight:700;color:var(--ink);margin-bottom:8px;letter-spacing:-.1px}
.pp-form .fl label svg{width:14px;height:14px;color:var(--pri)}
.pp-form .fl label .req{color:var(--red);font-weight:700}
.pp-form .fl input,.pp-form .fl textarea,.pp-form .fl select{width:100%;border:1px solid var(--line);border-radius:11px;padding:12px 14px;font-family:inherit;font-size:14px;outline:none;color:var(--ink);background:var(--bg-2);transition:.15s}
.pp-form .fl input:focus,.pp-form .fl textarea:focus,.pp-form .fl select:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.pp-form .fl .hint{font-size:11.5px;color:var(--ink-3);margin-top:6px;font-weight:500;line-height:1.5}
.pp-form .fl .hint b{color:var(--ink-2)}
.pp-form .prio-chips{display:flex;gap:8px;flex-wrap:wrap}
.pp-form .prio-chip{display:inline-flex;align-items:center;gap:7px;padding:8px 14px;border:1px solid var(--line);border-radius:10px;font-size:12.5px;font-weight:700;color:var(--ink-2);background:#fff;cursor:pointer;transition:.15s}
.pp-form .prio-chip:hover{transform:translateY(-1px)}
.pp-form .prio-chip .dt{width:8px;height:8px;border-radius:50%;background:var(--accent,var(--ink-3))}
.pp-form .prio-chip.on{background:var(--accent-soft);border-color:var(--accent);color:var(--accent)}
.pp-form .prio-chip[data-val="low"]{--accent:#7A8299;--accent-soft:#EEF0F5}
.pp-form .prio-chip[data-val="medium"]{--accent:#D98A00;--accent-soft:var(--amber-soft)}
.pp-form .prio-chip[data-val="high"]{--accent:#E07000;--accent-soft:#FFF3E0}
.pp-form .prio-chip[data-val="critical"]{--accent:#E13D4B;--accent-soft:var(--red-soft)}
.pp-form .tg-card{display:flex;align-items:center;gap:14px;padding:15px 18px;border:1px solid var(--line);border-radius:13px;background:linear-gradient(135deg,#FBF5F5,#fff);transition:.15s}
.pp-form .tg-card:hover{border-color:var(--pri-soft)}
.pp-form .tg-card .tx{flex:1;cursor:pointer}
.pp-form .tg-card .tx b{font-size:13.5px;font-weight:800;color:var(--ink);display:flex;align-items:center;gap:6px}
.pp-form .tg-card .tx b svg{width:14px;height:14px;color:var(--amber)}
.pp-form .tg-card .tx span{display:block;font-size:12px;color:var(--ink-3);margin-top:3px;font-weight:500;line-height:1.5}
.pp-form .btn-submit{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;font-weight:700;padding:14px 22px;border-radius:12px;font-size:14.5px;border:none;cursor:pointer;width:100%;transition:.18s;box-shadow:0 6px 18px rgba(55,84,242,.35);font-family:inherit;margin-top:6px}
.pp-form .btn-submit:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(55,84,242,.5)}
.pp-form .btn-submit svg{width:15px;height:15px}

/* AI assist sidebar */
.pp-side{display:flex;flex-direction:column;gap:16px;position:sticky;top:90px}
.pp-ai{background:linear-gradient(135deg,#F3F0FF 0%,#EBEEFF 50%,#FBF5FF 100%);border:1px solid #D9D6FF;border-radius:14px;padding:18px 20px;position:relative;overflow:hidden}
.pp-ai::before{content:"";position:absolute;top:-30px;right:-30px;width:140px;height:140px;background:radial-gradient(circle,rgba(124,92,252,.22),transparent 70%);border-radius:50%}
.pp-ai .ah{display:flex;align-items:center;gap:9px;margin-bottom:14px;position:relative;z-index:1}
.pp-ai .ah .ic{width:34px;height:34px;border-radius:10px;background:linear-gradient(135deg,#7C5CFC,#5E45D9);color:#fff;display:grid;place-items:center;box-shadow:0 4px 14px rgba(124,92,252,.4)}
.pp-ai .ah .ic svg{width:17px;height:17px}
.pp-ai .ah b{font-size:14.5px;font-weight:800;color:var(--violet);letter-spacing:-.2px}
.pp-ai .ah .live{margin-left:auto;background:#fff;border:1px solid #D9D6FF;color:var(--violet);font-size:10px;font-weight:800;padding:2px 8px;border-radius:30px;text-transform:uppercase;letter-spacing:.4px;display:inline-flex;align-items:center;gap:4px}
.pp-ai .ah .live::before{content:"";width:5px;height:5px;border-radius:50%;background:var(--violet);animation:pulse-live 1.6s infinite}
@keyframes pulse-live{0%,100%{opacity:1}50%{opacity:.3}}
.pp-ai-row{display:flex;align-items:flex-start;gap:9px;padding:8px 0;border-bottom:1px dashed rgba(124,92,252,.16);font-size:12.5px;color:var(--ink-2);position:relative;z-index:1}
.pp-ai-row:last-of-type{border:none}
.pp-ai-row .k{font-weight:700;color:var(--violet);font-size:11px;letter-spacing:.2px;display:inline-flex;align-items:center;gap:5px;flex-shrink:0;width:84px}
.pp-ai-row .k svg{width:11px;height:11px}
.pp-ai-row .v{flex:1;font-weight:600;color:var(--ink)}
.pp-ai .chip{display:inline-block;background:#fff;border:1px solid #D9D6FF;border-radius:7px;padding:2px 9px;font-size:11.5px;font-weight:700;color:var(--violet)}
.pp-ai .btn-ai{display:inline-flex;align-items:center;justify-content:center;gap:6px;background:linear-gradient(135deg,#7C5CFC,#5E45D9);color:#fff;border:none;font-weight:700;padding:10px 14px;border-radius:9px;font-size:12.5px;cursor:pointer;margin-top:13px;width:100%;transition:.18s;font-family:inherit;box-shadow:0 4px 12px rgba(124,92,252,.32);position:relative;z-index:1}
.pp-ai .btn-ai:disabled{background:#D9D6FF;color:#fff;cursor:not-allowed;box-shadow:none}
.pp-ai .btn-ai:not(:disabled):hover{transform:translateY(-1px);box-shadow:0 7px 18px rgba(124,92,252,.5)}
.pp-ai .btn-ai svg{width:13px;height:13px}

/* KB hint side */
.pp-kbhint{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 20px;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.pp-kbhint h3{font-size:13.5px;font-weight:800;color:var(--ink);display:flex;align-items:center;gap:8px;margin-bottom:12px;letter-spacing:-.2px}
.pp-kbhint h3 svg{width:15px;height:15px;color:var(--teal)}
.pp-kbhint .item{font-size:12.5px;color:var(--ink-2);padding:9px 0;border-bottom:1px solid var(--line-2);display:flex;gap:8px;align-items:flex-start;line-height:1.45}
.pp-kbhint .item:last-child{border:none}
.pp-kbhint .item svg{width:12px;height:12px;color:var(--teal);flex-shrink:0;margin-top:2px}
.pp-kbhint .empty{font-size:12px;color:var(--ink-3);font-style:italic}

/* Tiket Saya */
.pp-mine-hero{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:24px}
.pp-mine-stat{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px;position:relative;overflow:hidden;transition:.18s;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.pp-mine-stat:hover{transform:translateY(-2px);box-shadow:0 10px 24px rgba(16,21,37,.08)}
.pp-mine-stat::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--accent,var(--pri))}
.pp-mine-stat .top{display:flex;align-items:center;justify-content:space-between;margin-bottom:8px}
.pp-mine-stat .ic{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;background:var(--accent-soft);color:var(--accent)}
.pp-mine-stat .ic svg{width:18px;height:18px}
.pp-mine-stat h3{font-size:26px;font-weight:800;letter-spacing:-.8px;color:var(--ink);line-height:1.1}
.pp-mine-stat .lb{font-size:12px;color:var(--ink-2);font-weight:600;margin-top:2px}
.pp-mine-stat.ms-pri{--accent:#3754F2;--accent-soft:var(--pri-soft)}
.pp-mine-stat.ms-amber{--accent:#D98A00;--accent-soft:var(--amber-soft)}
.pp-mine-stat.ms-green{--accent:#16A34A;--accent-soft:var(--green-soft)}

.pp-mine-list{display:flex;flex-direction:column;gap:11px}
.pp-mine-row{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px;display:grid;grid-template-columns:auto 1fr auto auto;gap:14px;align-items:center;transition:.18s;text-decoration:none;color:inherit;position:relative;overflow:hidden}
.pp-mine-row::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--accent,var(--pri))}
.pp-mine-row:hover{transform:translateY(-2px);box-shadow:0 12px 28px rgba(16,21,37,.1)}
.pp-mine-row.pr-critical{--accent:#E13D4B}.pp-mine-row.pr-high{--accent:#E07000}
.pp-mine-row.pr-medium{--accent:#D98A00}.pp-mine-row.pr-low{--accent:#7A8299}
.pp-mine-row .code-box{display:flex;flex-direction:column;align-items:center;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:7px 11px;min-width:78px}
.pp-mine-row .code-box .cd{font-family:'IBM Plex Mono',monospace;font-size:11.5px;font-weight:700;color:var(--pri);letter-spacing:.2px}
.pp-mine-row .code-box .pr{font-size:9.5px;font-weight:800;letter-spacing:.5px;text-transform:uppercase;margin-top:2px;color:var(--accent,var(--pri))}
.pp-mine-row .main{min-width:0}
.pp-mine-row .subj{font-size:14px;font-weight:800;color:var(--ink);letter-spacing:-.2px;margin-bottom:4px;display:-webkit-box;-webkit-line-clamp:1;-webkit-box-orient:vertical;overflow:hidden}
.pp-mine-row .meta-r{display:flex;align-items:center;gap:11px;font-size:11.5px;color:var(--ink-3);flex-wrap:wrap;font-weight:600}
.pp-mine-row .meta-r .it{display:inline-flex;align-items:center;gap:5px}
.pp-mine-row .meta-r .it svg{width:11px;height:11px}
.pp-mine-row .meta-r .dot{width:3px;height:3px;border-radius:50%;background:var(--line)}
.pp-mine-row .pill{display:inline-flex;align-items:center;gap:5px;padding:5px 11px;border-radius:30px;font-size:11px;font-weight:700}
.pp-mine-row .pill svg{width:11px;height:11px}
.pp-mine-row .pill.p-open{background:var(--pri-soft);color:var(--pri)}
.pp-mine-row .pill.p-prog{background:var(--violet-soft);color:var(--violet)}
.pp-mine-row .pill.p-wait{background:var(--amber-soft);color:var(--amber)}
.pp-mine-row .pill.p-done{background:var(--green-soft);color:var(--green)}
.pp-mine-row .pill.p-hold{background:#EEF0F5;color:var(--ink-2)}
.pp-mine-row .upd{font-size:10.5px;color:var(--ink-3);font-weight:600;text-align:right;min-width:88px}
.pp-mine-row .upd b{display:block;color:var(--ink-2);font-weight:700}

.pp-mine-empty{background:#fff;border:1px solid var(--line);border-radius:18px;padding:56px 22px;text-align:center;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.pp-mine-empty .ic{width:90px;height:90px;border-radius:50%;background:linear-gradient(135deg,var(--pri-soft),var(--violet-soft));display:inline-grid;place-items:center;margin-bottom:18px;box-shadow:0 8px 22px rgba(55,84,242,.16)}
.pp-mine-empty .ic svg{width:42px;height:42px;color:var(--pri)}
.pp-mine-empty h3{font-size:19px;font-weight:800;color:var(--ink);margin-bottom:6px}
.pp-mine-empty p{font-size:13.5px;color:var(--ink-2);max-width:380px;margin:0 auto 18px}
.pp-mine-empty .btn-create{display:inline-flex;align-items:center;gap:7px;background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;font-weight:700;padding:11px 18px;border-radius:10px;font-size:13px;text-decoration:none;transition:.18s;box-shadow:0 4px 14px rgba(55,84,242,.35)}
.pp-mine-empty .btn-create:hover{transform:translateY(-1px);box-shadow:0 7px 18px rgba(55,84,242,.5)}
.pp-mine-empty .btn-create svg{width:14px;height:14px}

@media(max-width:880px){
  .pp-hero{padding:46px 18px 60px}
  .pp-hero h1{font-size:26px}
  .pp-body{padding:24px 16px 40px}
  .pp-body.lift{margin-top:-32px;padding-top:36px}
  .pp-spaces,.pp-kb-grid,.pp-mine-hero{grid-template-columns:1fr}
  .pp-form-grid{grid-template-columns:1fr}
  .pp-side{position:static}
  .pp-mine-row{grid-template-columns:auto 1fr;grid-template-rows:auto auto}
  .pp-mine-row .pill,.pp-mine-row .upd{grid-column:span 2;justify-self:start}
  .pp-mine-row .upd{text-align:left}
  /* Section heading rapi di mobile: title break-line, icon align top */
  .pp-sec-h{margin-bottom:14px}
  .pp-sec-h h2{font-size:17px;align-items:flex-start;line-height:1.25;width:100%}
  .pp-sec-h h2 .icb{width:30px;height:30px;border-radius:9px}
  .pp-sec-h h2 .icb svg{width:14px;height:14px}
  .pp-sec-h .lead{font-size:12.5px;padding-left:0;margin-top:10px;line-height:1.55}
}

/* ====== Portal Ticket Detail Premium ====== */
.ppd-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 38%,#2B3A7A 100%);border-radius:18px;padding:24px 28px;color:#fff;overflow:hidden;margin-bottom:18px;box-shadow:0 12px 32px rgba(16,21,37,.18)}
.ppd-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 15%,rgba(124,92,252,.28),transparent 50%),radial-gradient(circle at 10% 90%,rgba(15,163,163,.22),transparent 45%);pointer-events:none}
.ppd-hero-inner{position:relative;z-index:1}
.ppd-hero .badges{display:flex;align-items:center;gap:9px;flex-wrap:wrap;margin-bottom:10px}
.ppd-hero .code-chip{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.18);font-family:'IBM Plex Mono',monospace;font-size:12px;font-weight:700;padding:5px 11px;border-radius:8px;color:#fff;letter-spacing:.3px;backdrop-filter:blur(6px)}
.ppd-hero .code-chip svg{width:12px;height:12px}
.ppd-hero .status-chip{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.1);border:1px solid rgba(255,255,255,.18);font-size:11.5px;font-weight:700;padding:5px 11px;border-radius:30px;color:#fff;backdrop-filter:blur(6px)}
.ppd-hero .status-chip svg{width:12px;height:12px}
.ppd-hero .status-chip.s-open{background:rgba(55,84,242,.32);border-color:rgba(55,84,242,.5)}
.ppd-hero .status-chip.s-prog{background:rgba(124,92,252,.32);border-color:rgba(124,92,252,.5)}
.ppd-hero .status-chip.s-wait{background:rgba(217,138,0,.32);border-color:rgba(217,138,0,.55)}
.ppd-hero .status-chip.s-done{background:rgba(22,163,74,.32);border-color:rgba(22,163,74,.55)}
.ppd-hero .status-chip.s-rej{background:rgba(225,61,75,.32);border-color:rgba(225,61,75,.55)}
.ppd-hero .prio-chip{display:inline-flex;align-items:center;gap:6px;font-size:11.5px;font-weight:700;padding:5px 11px;border-radius:30px;backdrop-filter:blur(6px);border:1px solid rgba(255,255,255,.2);background:rgba(255,255,255,.08)}
.ppd-hero .prio-chip svg{width:12px;height:12px}
.ppd-hero .prio-chip.pr-critical{background:rgba(225,61,75,.32);border-color:rgba(225,61,75,.5);color:#FFC6CC}
.ppd-hero .prio-chip.pr-high{background:rgba(224,112,0,.3);border-color:rgba(224,112,0,.5);color:#FFD1A1}
.ppd-hero .prio-chip.pr-medium{background:rgba(217,138,0,.3);border-color:rgba(217,138,0,.5);color:#FFE4A8}
.ppd-hero .prio-chip.pr-low{background:rgba(255,255,255,.08);color:#D6DBE7}
.ppd-hero h1{font-size:24px;font-weight:800;letter-spacing:-.4px;color:#fff;line-height:1.25;margin-bottom:9px;max-width:760px}
.ppd-hero .meta-row{display:flex;align-items:center;gap:13px;font-size:12.5px;color:#B9C2E0;flex-wrap:wrap}
.ppd-hero .meta-row .it{display:inline-flex;align-items:center;gap:6px;font-weight:600}
.ppd-hero .meta-row .it b{color:#E6ECFA;font-weight:600}
.ppd-hero .meta-row .it svg{width:13px;height:13px;opacity:.85}
.ppd-hero .meta-row .dot{width:3px;height:3px;border-radius:50%;background:rgba(255,255,255,.3)}

/* Action bar (portal) */
.ppd-actbar{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:11px 14px;margin-bottom:18px;flex-wrap:wrap;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.ppd-actbar .lab{font-size:11.5px;font-weight:700;color:var(--ink-3);text-transform:uppercase;letter-spacing:.5px;display:inline-flex;align-items:center;gap:6px;margin-right:6px}
.ppd-actbar .lab svg{width:13px;height:13px}
.ppd-act{display:inline-flex;align-items:center;gap:7px;padding:9px 14px;border-radius:9px;font-size:12.5px;font-weight:700;border:1px solid var(--violet);background:#fff;color:var(--violet);transition:.15s;cursor:pointer;font-family:inherit}
.ppd-act svg{width:13px;height:13px}
.ppd-act:hover{background:var(--violet);color:#fff;transform:translateY(-1px);box-shadow:0 6px 16px rgba(124,92,252,.32)}

/* Notice banner */
.ppd-notice{display:flex;align-items:flex-start;gap:11px;background:linear-gradient(135deg,#FCF1DC,#FFFBEF);border:1px solid #F2E4BD;border-radius:13px;padding:13px 16px;color:var(--amber);font-size:13px;margin-bottom:16px}
.ppd-notice .ic{width:32px;height:32px;border-radius:9px;background:#fff;display:grid;place-items:center;color:var(--amber);flex-shrink:0;border:1px solid #F2E4BD}
.ppd-notice .ic svg{width:15px;height:15px}
.ppd-notice b{color:var(--ink)}
.ppd-notice.ok{background:linear-gradient(135deg,var(--green-soft),#fff);border-color:#C9EFD6;color:var(--green)}
.ppd-notice.ok .ic{color:var(--green);border-color:#C9EFD6}

/* 2-col grid */
.ppd-grid{display:grid;grid-template-columns:1fr 320px;gap:18px;align-items:start}

/* Section */
.ppd-sec{background:#fff;border:1px solid var(--line);border-radius:14px;padding:18px 20px;box-shadow:0 1px 2px rgba(16,21,37,.04),0 6px 18px rgba(16,21,37,.03);margin-bottom:16px}
.ppd-sec-h{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px;gap:10px}
.ppd-sec-h h2{font-size:14.5px;font-weight:800;letter-spacing:-.2px;color:var(--ink);display:flex;align-items:center;gap:8px}
.ppd-sec-h h2 svg{width:15px;height:15px;color:var(--pri)}
.ppd-sec-h .badge-ct{display:inline-flex;align-items:center;gap:5px;background:var(--bg-2);border:1px solid var(--line);color:var(--ink-2);font-size:11px;font-weight:700;padding:3px 9px;border-radius:30px}

/* Thread */
.ppd-thread{display:flex;flex-direction:column;gap:14px}
.ppd-msg{display:flex;gap:12px;position:relative}
.ppd-msg.me{flex-direction:row-reverse}
.ppd-msg .av{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;color:#fff;font-weight:800;font-size:13px;flex-shrink:0;box-shadow:0 2px 8px rgba(16,21,37,.12)}
.ppd-msg .bub{flex:1;background:#fff;border:1px solid var(--line);border-radius:13px;padding:13px 15px;box-shadow:0 1px 2px rgba(16,21,37,.03),0 4px 14px rgba(16,21,37,.04);transition:.15s;min-width:0;max-width:84%}
.ppd-msg.me .bub{background:linear-gradient(135deg,var(--pri-soft),#F0F2FF);border-color:#D6DDFF}
.ppd-msg.system .bub{background:var(--bg-2);border-color:var(--line);border-style:dashed;max-width:100%}
.ppd-msg .bub:hover{box-shadow:0 4px 16px rgba(16,21,37,.08)}
.ppd-msg .mh{display:flex;align-items:center;gap:8px;margin-bottom:6px;font-size:12.5px;flex-wrap:wrap}
.ppd-msg .mh b{font-weight:700;color:var(--ink)}
.ppd-msg .mh .role{font-size:9.5px;font-weight:800;padding:2px 7px;border-radius:30px;letter-spacing:.4px;text-transform:uppercase}
.ppd-msg .mh .role.r-sys{background:#EEF0F5;color:var(--ink-2)}
.ppd-msg .mh .role.r-req{background:var(--teal-soft);color:var(--teal)}
.ppd-msg .mh .role.r-mgr{background:var(--green-soft);color:var(--green)}
.ppd-msg .mh .role.r-own{background:#FFF1DA;color:#B07300}
.ppd-msg .mh .role.r-adm{background:var(--red-soft);color:var(--red)}
.ppd-msg .mh .role.r-age{background:var(--violet-soft);color:var(--violet)}
.ppd-msg .mh .ts{margin-left:auto;font-size:11px;color:var(--ink-3);font-weight:500;display:inline-flex;align-items:center;gap:4px}
.ppd-msg.me .mh .ts{margin-left:0;margin-right:auto}
.ppd-msg .mh .ts svg{width:11px;height:11px}
.ppd-msg p{font-size:13.5px;color:var(--ink);white-space:pre-wrap;line-height:1.6}
.ppd-msg.system p{font-size:12.5px;color:var(--ink-2);font-style:italic}
.ppd-msg .attachments{margin-top:9px;display:flex;flex-wrap:wrap;gap:7px}
.ppd-msg .att-img{display:block;max-width:240px;max-height:180px;border-radius:9px;border:1px solid var(--line);cursor:zoom-in;transition:.15s}
.ppd-msg .att-img:hover{transform:scale(1.02);box-shadow:0 10px 24px rgba(16,21,37,.18)}

/* Reply composer */
.ppd-reply{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;margin-top:14px;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.ppd-reply textarea{width:100%;border:1px solid var(--line);border-radius:10px;padding:12px 14px;font-family:inherit;font-size:13.5px;resize:vertical;min-height:90px;outline:none;transition:.15s;color:var(--ink);background:var(--bg-2)}
.ppd-reply textarea:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.ppd-reply-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:11px;flex-wrap:wrap}
.ppd-reply .file-pick{display:inline-flex;align-items:center;gap:7px;padding:7px 12px;border:1px dashed var(--line);border-radius:9px;font-size:12px;color:var(--ink-3);cursor:pointer;transition:.15s;font-weight:600;background:var(--bg-2)}
.ppd-reply .file-pick:hover{border-color:var(--pri);color:var(--pri);background:var(--pri-soft)}
.ppd-reply .file-pick svg{width:13px;height:13px}
.ppd-reply .file-pick input[type=file]{display:none}
.ppd-reply .file-pick .picked{color:var(--pri);font-weight:700}
.ppd-reply .btn-send{display:inline-flex;align-items:center;gap:7px;background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;font-weight:700;font-size:13px;padding:10px 17px;border-radius:10px;border:none;cursor:pointer;transition:.15s;box-shadow:0 4px 14px rgba(55,84,242,.32);font-family:inherit}
.ppd-reply .btn-send:hover{transform:translateY(-1px);box-shadow:0 6px 18px rgba(55,84,242,.42)}
.ppd-reply .btn-send svg{width:13px;height:13px}

/* SLA card portal */
.ppd-sla{background:linear-gradient(135deg,#fff 0%,#FBF5F5 100%);border:1px solid var(--line);border-radius:14px;padding:18px;margin-bottom:16px;box-shadow:0 1px 2px rgba(16,21,37,.04);position:relative;overflow:hidden}
.ppd-sla::before{content:"";position:absolute;top:-30px;right:-30px;width:120px;height:120px;background:radial-gradient(circle,rgba(225,61,75,.12),transparent 70%);border-radius:50%;pointer-events:none}
.ppd-sla.ok::before{background:radial-gradient(circle,rgba(22,163,74,.12),transparent 70%)}
.ppd-sla.amber::before{background:radial-gradient(circle,rgba(217,138,0,.12),transparent 70%)}
.ppd-sla-h{display:flex;align-items:center;gap:8px;font-size:11.5px;font-weight:800;color:var(--ink-2);letter-spacing:.5px;text-transform:uppercase;margin-bottom:14px;position:relative}
.ppd-sla-h svg{width:14px;height:14px}
.ppd-sla-body{display:flex;align-items:center;gap:18px;position:relative}
.ppd-sla-ring{width:84px;height:84px;flex-shrink:0;position:relative}
.ppd-sla-ring svg{width:100%;height:100%;transform:rotate(-90deg)}
.ppd-sla-ring .ring-track{stroke:var(--bg-2);fill:none;stroke-width:8}
.ppd-sla-ring .ring-fill{fill:none;stroke-width:8;stroke-linecap:round;transition:stroke-dashoffset .6s ease}
.ppd-sla-ring .ring-fill.green{stroke:var(--green)}
.ppd-sla-ring .ring-fill.amber{stroke:var(--amber)}
.ppd-sla-ring .ring-fill.red{stroke:var(--red)}
.ppd-sla-ring .ring-c{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;line-height:1}
.ppd-sla-ring .ring-c b{font-size:16px;font-weight:800;letter-spacing:-.3px;color:var(--ink);font-family:'IBM Plex Mono',monospace;line-height:1}
.ppd-sla-ring .ring-c span{font-size:9px;color:var(--ink-3);font-weight:700;letter-spacing:.4px;margin-top:3px;text-transform:uppercase;line-height:1}
.ppd-sla-info{flex:1;min-width:0}
.ppd-sla-info .countdown{font-size:20px;font-weight:800;letter-spacing:-.5px;color:var(--red);font-family:'IBM Plex Mono',monospace;line-height:1.1}
.ppd-sla-info .countdown.ok{color:var(--green)}
.ppd-sla-info .countdown.amber{color:var(--amber)}
.ppd-sla-info .due{font-size:11px;color:var(--ink-3);margin-top:5px;font-weight:600;display:flex;align-items:center;gap:4px}
.ppd-sla-info .due svg{width:11px;height:11px}

/* Detail info (portal) */
.ppd-info-row{display:flex;align-items:center;gap:11px;padding:10px 0;border-bottom:1px solid var(--line-2);font-size:13px}
.ppd-info-row:last-child{border:none}
.ppd-info-row .ic-k{width:30px;height:30px;border-radius:9px;background:var(--bg-2);display:grid;place-items:center;color:var(--ink-2);flex-shrink:0;transition:.15s}
.ppd-info-row .ic-k svg{width:14px;height:14px}
.ppd-info-row:hover .ic-k{background:var(--pri-soft);color:var(--pri)}
.ppd-info-row .k{font-size:11px;color:var(--ink-3);font-weight:700;letter-spacing:.4px;text-transform:uppercase;line-height:1}
.ppd-info-row .v{font-size:13px;font-weight:700;color:var(--ink);margin-top:3px;line-height:1.3;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.ppd-info-row .body{flex:1;min-width:0}
.ppd-info-row .av-sm{width:22px;height:22px;font-size:10px;border-radius:50%;display:inline-grid;place-items:center;color:#fff;font-weight:700}

/* Approval flow */
.ppd-flow{position:relative;margin-top:4px}
.ppd-step{display:flex;gap:12px;position:relative;padding-bottom:18px}
.ppd-step::before{content:"";position:absolute;left:14px;top:32px;bottom:0;width:2px;background:linear-gradient(to bottom,var(--line) 0%,var(--line-2) 100%)}
.ppd-step:last-child::before{display:none}
.ppd-step .dot{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;flex-shrink:0;z-index:1;background:#fff;border:2px solid var(--line);color:var(--ink-3);position:relative}
.ppd-step .dot svg{width:14px;height:14px}
.ppd-step.done .dot{background:linear-gradient(135deg,#16A34A,#0FA3A3);border-color:transparent;color:#fff;box-shadow:0 4px 12px rgba(22,163,74,.32)}
.ppd-step.cur .dot{background:linear-gradient(135deg,#3754F2,#7C5CFC);border-color:transparent;color:#fff;box-shadow:0 4px 12px rgba(55,84,242,.4);animation:pulse-ring 2s infinite}
.ppd-step.wait .dot{background:#fff;border-color:var(--line);color:var(--ink-3)}
.ppd-step.reject .dot{background:linear-gradient(135deg,#E13D4B,#B12C39);border-color:transparent;color:#fff;box-shadow:0 4px 12px rgba(225,61,75,.32)}
.ppd-step .body{flex:1;min-width:0}
.ppd-step .sh{font-size:13px;font-weight:700;color:var(--ink);display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.ppd-step .sh .stat{font-size:9.5px;font-weight:800;padding:2px 7px;border-radius:30px;text-transform:uppercase;letter-spacing:.4px}
.ppd-step.done .sh .stat{background:var(--green-soft);color:var(--green)}
.ppd-step.cur .sh .stat{background:var(--pri-soft);color:var(--pri)}
.ppd-step.wait .sh .stat{background:var(--bg-2);color:var(--ink-3)}
.ppd-step.reject .sh .stat{background:var(--red-soft);color:var(--red)}
.ppd-step .ss{font-size:11.5px;color:var(--ink-3);margin-top:3px;line-height:1.4;font-weight:500}
.ppd-step .ss b{color:var(--ink-2);font-weight:600}
.ppd-step .est{font-size:11.5px;color:var(--teal);font-weight:700;margin-top:5px;display:inline-flex;align-items:center;gap:5px;background:var(--teal-soft);padding:3px 9px;border-radius:7px}
.ppd-step .est svg{width:11px;height:11px}
.ppd-step .note-r{font-size:11.5px;color:var(--ink-2);margin-top:5px;background:var(--bg-2);border-left:3px solid var(--line);padding:6px 10px;border-radius:0 7px 7px 0;line-height:1.5}

@media(max-width:1100px){
  .ppd-grid{grid-template-columns:1fr}
  .ppd-msg .bub{max-width:none}
}

/* ====== Auth Premium (Login & Register) ====== */
.au-wrap{min-height:100vh;display:grid;grid-template-columns:1fr 1fr;background:#fff;overflow:hidden}
.au-wrap.wide{grid-template-columns:5fr 6fr}

/* Brand panel (left) */
.au-brand{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 32%,#2B3A7A 64%,#3D2A6A 100%);color:#fff;padding:54px 52px;overflow:hidden;display:flex;flex-direction:column;justify-content:space-between}
.au-brand::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 12%,rgba(212,178,106,.32),transparent 50%),radial-gradient(circle at 8% 92%,rgba(124,92,252,.32),transparent 50%);pointer-events:none}
.au-brand::after{content:"";position:absolute;top:-25%;right:-25%;width:80%;height:80%;background:radial-gradient(ellipse,rgba(212,178,106,.16),transparent 60%);filter:blur(50px);pointer-events:none;animation:auGlow 14s ease-in-out infinite}
@keyframes auGlow{0%,100%{transform:translate(0,0)}50%{transform:translate(-20px,30px)}}
.au-brand-top{position:relative;z-index:1}
.au-brand-logo{display:flex;align-items:center;gap:13px;margin-bottom:54px}
.au-brand-logo img{width:52px;height:52px;border-radius:13px;object-fit:contain;background:linear-gradient(135deg,#FBF7E8,#FFFBEF);padding:4px;border:1px solid rgba(212,178,106,.45);box-shadow:0 6px 18px rgba(212,178,106,.28)}
.au-brand-logo .tx{display:flex;flex-direction:column;line-height:1.15}
.au-brand-logo b{font-size:18px;font-weight:800;color:#fff;letter-spacing:-.3px}
.au-brand-logo small{font-size:10px;color:#D4B26A;letter-spacing:1.8px;font-weight:800;margin-top:2px}
.au-brand h1{font-size:38px;font-weight:800;line-height:1.15;letter-spacing:-.8px;color:#fff;margin-bottom:14px;max-width:480px}
.au-brand h1 .accent{background:linear-gradient(90deg,#D4B26A,#E0C282 40%,#7C5CFC);-webkit-background-clip:text;background-clip:text;color:transparent}
.au-brand p.lead{font-size:15.5px;color:#B9C2E0;line-height:1.65;max-width:460px;margin-bottom:36px}

.au-features{display:flex;flex-direction:column;gap:14px;position:relative;z-index:1}
.au-feat{display:flex;align-items:flex-start;gap:14px;padding:13px 16px;background:rgba(255,255,255,.06);border:1px solid rgba(255,255,255,.14);border-radius:12px;backdrop-filter:blur(10px);transition:.22s}
.au-feat:hover{background:rgba(255,255,255,.1);border-color:rgba(255,255,255,.22);transform:translateX(4px)}
.au-feat .ic{width:38px;height:38px;border-radius:10px;background:linear-gradient(135deg,var(--c1,#D4B26A),var(--c2,#E0C282));color:#0E1525;display:grid;place-items:center;flex-shrink:0;box-shadow:0 4px 12px rgba(212,178,106,.32)}
.au-feat .ic svg{width:18px;height:18px}
.au-feat.f-violet .ic{background:linear-gradient(135deg,#7C5CFC,#5E45D9);color:#fff;box-shadow:0 4px 12px rgba(124,92,252,.4)}
.au-feat.f-teal .ic{background:linear-gradient(135deg,#0FA3A3,#16A34A);color:#fff;box-shadow:0 4px 12px rgba(15,163,163,.4)}
.au-feat.f-blue .ic{background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;box-shadow:0 4px 12px rgba(55,84,242,.4)}
.au-feat .body{flex:1;min-width:0}
.au-feat .ttl{font-size:13.5px;font-weight:800;color:#fff;letter-spacing:-.1px;margin-bottom:2px}
.au-feat .sub{font-size:12px;color:#B9C2E0;font-weight:500;line-height:1.5}

.au-brand-foot{position:relative;z-index:1;display:flex;align-items:center;justify-content:space-between;margin-top:36px;padding-top:22px;border-top:1px solid rgba(255,255,255,.1);font-size:11.5px;color:#7C84A3;font-weight:600;flex-wrap:wrap;gap:8px}
.au-brand-foot .lt{display:inline-flex;align-items:center;gap:6px}
.au-brand-foot .lt svg{width:12px;height:12px;color:#D4B26A}
.au-brand-foot a{color:#B9C2E0;text-decoration:none;transition:.15s}
.au-brand-foot a:hover{color:#fff}

/* Form panel (right) */
.au-form-wrap{position:relative;display:flex;align-items:center;justify-content:center;padding:32px 28px;background:linear-gradient(180deg,#FBFCFE 0%,#fff 100%);overflow-y:auto}
.au-form-wrap::before{content:"";position:absolute;top:-100px;right:-100px;width:280px;height:280px;background:radial-gradient(circle,rgba(55,84,242,.05),transparent 70%);pointer-events:none}
.au-form-wrap::after{content:"";position:absolute;bottom:-100px;left:-100px;width:280px;height:280px;background:radial-gradient(circle,rgba(124,92,252,.05),transparent 70%);pointer-events:none}
.au-form-card{width:100%;max-width:440px;position:relative;z-index:1}
.au-form-card.lg{max-width:560px}
.au-form-card.mobile-brand{display:none}
.au-form-h{margin-bottom:24px}
.au-form-h h2{font-size:24px;font-weight:800;color:var(--ink);letter-spacing:-.4px;margin-bottom:5px;display:flex;align-items:center;gap:9px}
.au-form-h h2 svg{width:22px;height:22px;color:var(--pri)}
.au-form-h .sub{color:var(--ink-3);font-size:13.5px;line-height:1.55}

.au-field{margin-bottom:14px}
.au-field label{display:flex;align-items:center;gap:6px;font-size:12.5px;font-weight:700;color:var(--ink);margin-bottom:7px;letter-spacing:-.1px}
.au-field label svg{width:13px;height:13px;color:var(--pri)}
.au-field label .req{color:var(--red);font-weight:700}
.au-field label .opt{color:var(--ink-3);font-weight:500;font-size:11px;margin-left:auto}
.au-input{position:relative;display:flex;align-items:center;border:1px solid var(--line);border-radius:11px;background:var(--bg-2);transition:.15s}
.au-input:focus-within{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.au-input .pfx{padding-left:13px;color:var(--ink-3);display:grid;place-items:center;flex-shrink:0;transition:.15s}
.au-input:focus-within .pfx{color:var(--pri)}
.au-input .pfx svg{width:15px;height:15px}
.au-input input,.au-input select{flex:1;border:none;background:transparent;outline:none;padding:12px 14px 12px 10px;font-family:inherit;font-size:14px;color:var(--ink);width:100%;font-weight:500}
.au-input input::placeholder{color:var(--ink-3);font-weight:400}
.au-input.no-pfx input{padding-left:14px}
.au-input .sfx-btn{background:none;border:none;color:var(--ink-3);padding:8px 13px;cursor:pointer;display:grid;place-items:center;font-family:inherit;transition:.15s;flex-shrink:0}
.au-input .sfx-btn:hover{color:var(--pri)}
.au-input .sfx-btn svg{width:16px;height:16px;pointer-events:none}
.au-input select{appearance:none;-webkit-appearance:none;cursor:pointer;background-image:url("data:image/svg+xml,%3Csvg viewBox='0 0 24 24' fill='none' stroke='%237A8299' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round' xmlns='http://www.w3.org/2000/svg'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;background-size:14px;padding-right:34px}
.au-hint{font-size:11.5px;color:var(--ink-3);margin-top:5px;font-weight:500;line-height:1.5;display:flex;align-items:flex-start;gap:5px}
.au-hint svg{width:11px;height:11px;flex-shrink:0;margin-top:2px;color:var(--ink-3)}
.au-hint b{color:var(--ink-2)}
.au-row-2{display:grid;grid-template-columns:1fr 1fr;gap:12px}

.au-fopts{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px;gap:10px;flex-wrap:wrap}
.au-fopts .remember{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;color:var(--ink-2);font-weight:600;cursor:pointer;user-select:none}
.au-fopts .remember input{accent-color:var(--pri);width:15px;height:15px;cursor:pointer}
.au-fopts .forgot{font-size:12.5px;color:var(--pri);font-weight:700;text-decoration:none;display:inline-flex;align-items:center;gap:5px;transition:.15s}
.au-fopts .forgot:hover{gap:8px}
.au-fopts .forgot svg{width:12px;height:12px}

.au-agree{display:flex;align-items:flex-start;gap:11px;background:linear-gradient(135deg,#FBFCFE,#fff);border:1px solid var(--line);border-radius:12px;padding:13px 15px;margin-bottom:16px;transition:.15s}
.au-agree:has(input:checked){background:linear-gradient(135deg,var(--pri-soft),#F0F2FF);border-color:#D6DDFF}
.au-agree input[type=checkbox]{margin-top:2px;flex-shrink:0;width:17px;height:17px;cursor:pointer;accent-color:var(--pri)}
.au-agree label{flex:1;font-size:12.5px;font-weight:500;color:var(--ink-2);line-height:1.55;margin:0;cursor:pointer}
.au-agree label b{color:var(--ink);font-weight:700}

.au-btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:linear-gradient(135deg,#3754F2 0%,#5469F4 50%,#7C5CFC 100%);background-size:200% 100%;color:#fff;font-weight:700;padding:14px 22px;border-radius:12px;font-size:14.5px;border:none;cursor:pointer;width:100%;transition:.25s;box-shadow:0 6px 20px rgba(55,84,242,.32);font-family:inherit}
.au-btn:hover{background-position:100% 0;transform:translateY(-2px);box-shadow:0 12px 28px rgba(55,84,242,.45)}
.au-btn:active{transform:translateY(0)}
.au-btn svg{width:16px;height:16px}

.au-divider{display:flex;align-items:center;gap:11px;color:var(--ink-3);font-size:11.5px;font-weight:600;margin:18px 0;text-transform:uppercase;letter-spacing:.6px}
.au-divider::before,.au-divider::after{content:"";flex:1;height:1px;background:var(--line)}

.au-switch-link{text-align:center;font-size:13px;color:var(--ink-3);font-weight:500}
.au-switch-link a{color:var(--pri);font-weight:700;text-decoration:none;display:inline-flex;align-items:center;gap:4px;transition:.15s}
.au-switch-link a:hover{gap:7px}
.au-switch-link a svg{width:13px;height:13px}

/* Demo accounts (login only) */
.au-demo{margin-top:18px;background:linear-gradient(135deg,#FFFBEF,#fff);border:1px solid #F2E4BD;border-radius:13px;overflow:hidden;transition:.18s}
.au-demo-h{display:flex;align-items:center;gap:9px;padding:11px 14px;cursor:pointer;background:transparent;border:none;width:100%;font-family:inherit;color:var(--ink);font-size:12.5px;font-weight:700;text-align:left;transition:.15s}
.au-demo-h:hover{background:rgba(212,178,106,.06)}
.au-demo-h .ic{width:26px;height:26px;border-radius:8px;background:linear-gradient(135deg,#D4B26A,#E0C282);color:#0E1525;display:grid;place-items:center;flex-shrink:0}
.au-demo-h .ic svg{width:13px;height:13px}
.au-demo-h .ch{margin-left:auto;transition:.18s;color:var(--ink-3)}
.au-demo-h .ch svg{width:13px;height:13px}
.au-demo.open .au-demo-h .ch{transform:rotate(180deg)}
.au-demo-body{padding:0 14px 14px;display:none;animation:au-fade .2s ease}
.au-demo.open .au-demo-body{display:block}
@keyframes au-fade{from{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:none}}
.au-demo-list{display:flex;flex-direction:column;gap:6px}
.au-demo-row{display:flex;align-items:center;gap:9px;padding:7px 10px;border-radius:8px;background:#fff;border:1px solid var(--line-2);font-size:11.5px;color:var(--ink-2);cursor:pointer;transition:.15s}
.au-demo-row:hover{background:var(--pri-soft);border-color:#D6DDFF;color:var(--pri)}
.au-demo-row .role{font-size:9.5px;font-weight:800;text-transform:uppercase;letter-spacing:.4px;padding:2px 7px;border-radius:30px;background:var(--bg-2);color:var(--ink-3);min-width:60px;text-align:center}
.au-demo-row code{font-family:'IBM Plex Mono',monospace;font-size:11px;font-weight:600;color:var(--ink);background:transparent;border:none;padding:0}
.au-demo-row .copy-ic{margin-left:auto;color:var(--ink-3);transition:.15s;opacity:0}
.au-demo-row:hover .copy-ic{opacity:1;color:var(--pri)}
.au-demo-row .copy-ic svg{width:12px;height:12px}
.au-demo .pwd-note{font-size:10.5px;color:var(--ink-3);margin-top:9px;font-weight:500;display:flex;align-items:center;gap:5px}
.au-demo .pwd-note svg{width:11px;height:11px}
.au-demo .pwd-note code{font-family:'IBM Plex Mono',monospace;font-size:10.5px;background:#fff;border:1px solid var(--line);padding:1px 6px;border-radius:5px;color:var(--ink);font-weight:700}

/* Alert in auth */
.au-alert{display:flex;align-items:flex-start;gap:10px;padding:11px 14px;border-radius:11px;font-size:12.5px;font-weight:600;margin-bottom:14px;line-height:1.5}
.au-alert.error{background:var(--red-soft);color:var(--red);border:1px solid #FAC4C9}
.au-alert.success{background:var(--green-soft);color:var(--green);border:1px solid #C9EFD6}
.au-alert .ic-a{flex-shrink:0;display:grid;place-items:center;margin-top:1px}
.au-alert .ic-a svg{width:15px;height:15px}
.au-alert .body{flex:1;min-width:0}
.au-alert .body div{margin-top:2px}
.au-alert .body div:first-child{margin-top:0}

/* Mobile-only brand block (shown above form) */
.au-mobile-brand{display:none;padding:24px 28px;background:linear-gradient(135deg,#0E1525,#2B3A7A);text-align:center;color:#fff}
.au-mobile-brand img{width:52px;height:52px;border-radius:13px;object-fit:contain;background:linear-gradient(135deg,#FBF7E8,#FFFBEF);padding:4px;border:1px solid rgba(212,178,106,.45);margin-bottom:8px}
.au-mobile-brand b{font-size:15px;font-weight:800;display:block}
.au-mobile-brand small{font-size:9.5px;color:#D4B26A;letter-spacing:1.5px;font-weight:800;margin-top:2px;display:block}

@media(max-width:1024px){
  .au-wrap,.au-wrap.wide{grid-template-columns:1fr;min-height:100vh}
  .au-brand{display:none}
  .au-mobile-brand{display:block}
  .au-form-wrap{padding:0;align-items:stretch;justify-content:flex-start;flex-direction:column}
  .au-mobile-brand{width:100%;box-sizing:border-box}
  .au-form-card{padding:24px 22px;max-width:560px;width:100%;box-sizing:border-box;margin:0 auto}
  .au-form-card.lg{max-width:680px}
  .au-form-h h2{font-size:21px}
  .au-row-2{grid-template-columns:1fr}
}

@media(max-width:520px){
  .au-mobile-brand{padding:18px 16px}
  .au-mobile-brand img{width:44px;height:44px}
  .au-mobile-brand b{font-size:14px}
  .au-form-wrap{padding:0 14px 24px}
  .au-form-card{padding-top:14px}
  .au-form-h h2{font-size:19px}
  .au-form-h .sub{font-size:12.5px}
  .au-field input,.au-field select{font-size:14px}
  .au-row-h{flex-direction:column;align-items:flex-start;gap:8px}
  .au-row-h .forgot{align-self:flex-end}
  .au-form-card form{width:100%}
  .au-form-card input,.au-form-card select,.au-form-card textarea{box-sizing:border-box;width:100%;max-width:100%}
  .au-demo{padding:10px 12px}
  .au-demo summary{font-size:12px}
}

/* ====== Console KB Premium ====== */
.kb-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 35%,#0FA3A3 100%);border-radius:18px;padding:24px 28px;color:#fff;overflow:hidden;margin-bottom:20px;box-shadow:0 12px 32px rgba(16,21,37,.18)}
.kb-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 18%,rgba(212,178,106,.28),transparent 50%),radial-gradient(circle at 10% 90%,rgba(124,92,252,.22),transparent 50%);pointer-events:none}
.kb-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.kb-hero h1{font-size:25px;font-weight:800;letter-spacing:-.4px;color:#fff;display:flex;align-items:center;gap:11px;margin-bottom:5px}
.kb-hero h1 .ic-emerald{width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,#16A34A,#0FA3A3);display:grid;place-items:center;color:#fff;box-shadow:0 6px 18px rgba(15,163,163,.45)}
.kb-hero h1 .ic-emerald svg{width:20px;height:20px}
.kb-hero .sub{color:#B9C2E0;font-size:13.5px;max-width:540px;margin-left:49px}
.kb-hero .stats{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.kb-hero .st{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:13px;padding:11px 16px;min-width:108px;backdrop-filter:blur(10px);transition:.18s}
.kb-hero .st:hover{background:rgba(255,255,255,.13);transform:translateY(-2px)}
.kb-hero .st .lb{font-size:10.5px;color:#B9C2E0;letter-spacing:.7px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.kb-hero .st .lb svg{width:11px;height:11px}
.kb-hero .st .vl{font-size:22px;font-weight:800;letter-spacing:-.4px;color:#fff;margin-top:3px}
.kb-hero .st.s-pub .vl{color:#5BE7A9}
.kb-hero .st.s-draft .vl{color:#FFE3A8}
.kb-hero .st.s-views .vl{color:#A4DDFF}
.kb-hero .btn-new{display:inline-flex;align-items:center;gap:7px;background:linear-gradient(135deg,#D4B26A,#E0C282);color:#0E1525;font-weight:700;padding:11px 18px;border-radius:11px;font-size:13.5px;border:none;cursor:pointer;transition:.18s;box-shadow:0 6px 20px rgba(212,178,106,.4);text-decoration:none}
.kb-hero .btn-new:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(212,178,106,.55);background:linear-gradient(135deg,#E0C282,#EBD09C)}
.kb-hero .btn-new svg{width:15px;height:15px}

/* Filter bar */
.kb-filter{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:13px;margin-bottom:18px;flex-wrap:wrap;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.kb-filter .srch{flex:1;min-width:240px;display:flex;align-items:center;gap:8px;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:0 13px;transition:.15s}
.kb-filter .srch:focus-within{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.kb-filter .srch svg{width:16px;height:16px;color:var(--ink-3)}
.kb-filter .srch input{flex:1;border:none;background:none;outline:none;font-family:inherit;font-size:13.5px;padding:10px 0;color:var(--ink)}
.kb-filter .sel{background:#fff;border:1px solid var(--line);border-radius:10px;padding:9px 12px;font-size:13px;font-family:inherit;outline:none;cursor:pointer;min-width:170px;transition:.15s;color:var(--ink)}
.kb-filter .sel:hover{border-color:var(--pri-d)}
.kb-filter .btn-go{display:inline-flex;align-items:center;gap:6px;background:var(--pri);color:#fff;font-weight:700;padding:10px 15px;border-radius:10px;font-size:13px;border:none;cursor:pointer;transition:.15s;box-shadow:0 4px 12px rgba(55,84,242,.25);font-family:inherit}
.kb-filter .btn-go:hover{background:var(--pri-d);transform:translateY(-1px)}
.kb-filter .btn-go svg{width:13px;height:13px}

/* Article card grid */
.kb-grid-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.kb-card{background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;transition:.2s;display:flex;flex-direction:column;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.kb-card:hover{transform:translateY(-3px);box-shadow:0 14px 32px rgba(16,21,37,.1);border-color:var(--teal)}
.kb-card .cover{height:120px;background:linear-gradient(135deg,var(--c1,#3754F2),var(--c2,#7C5CFC));position:relative;overflow:hidden;display:grid;place-items:center}
.kb-card .cover img{width:100%;height:100%;object-fit:cover}
.kb-card .cover .ic-cover{color:rgba(255,255,255,.7);position:relative;z-index:1}
.kb-card .cover .ic-cover svg{width:48px;height:48px}
.kb-card .cover::after{content:"";position:absolute;inset:0;background:radial-gradient(ellipse at top right,rgba(255,255,255,.2),transparent 60%)}
.kb-card.c-blue .cover{background:linear-gradient(135deg,#3754F2,#7C5CFC)}
.kb-card.c-teal .cover{background:linear-gradient(135deg,#0FA3A3,#16A34A)}
.kb-card.c-amber .cover{background:linear-gradient(135deg,#D98A00,#E07000)}
.kb-card.c-violet .cover{background:linear-gradient(135deg,#7C5CFC,#E13D4B)}
.kb-card.c-red .cover{background:linear-gradient(135deg,#E13D4B,#B12C39)}
.kb-card .badges{position:absolute;top:9px;left:9px;display:flex;gap:6px;z-index:2}
.kb-card .b-stat{display:inline-flex;align-items:center;gap:4px;background:rgba(255,255,255,.95);backdrop-filter:blur(8px);font-size:10px;font-weight:800;padding:3px 8px;border-radius:30px;letter-spacing:.4px;text-transform:uppercase;box-shadow:0 2px 6px rgba(16,21,37,.18)}
.kb-card .b-stat svg{width:10px;height:10px}
.kb-card .b-stat.b-pub{color:var(--green)}
.kb-card .b-stat.b-draft{color:var(--ink-3)}
.kb-card .b-stat.b-internal{color:var(--violet)}
.kb-card .b-stat.b-public{color:var(--pri)}
.kb-card .body{padding:16px 18px;flex:1;display:flex;flex-direction:column}
.kb-card .cat{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;font-weight:800;color:var(--teal);background:var(--teal-soft);padding:3px 9px;border-radius:30px;letter-spacing:.4px;text-transform:uppercase;align-self:flex-start;margin-bottom:9px}
.kb-card .cat svg{width:11px;height:11px}
.kb-card h3{font-size:14.5px;font-weight:800;color:var(--ink);letter-spacing:-.2px;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.kb-card .sm{font-size:12px;color:var(--ink-2);margin-top:7px;line-height:1.5;flex:1;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.kb-card .meta{margin-top:11px;display:flex;align-items:center;gap:10px;font-size:11px;color:var(--ink-3);font-weight:600;padding-top:10px;border-top:1px solid var(--line-2)}
.kb-card .meta .it{display:inline-flex;align-items:center;gap:4px}
.kb-card .meta .it svg{width:11px;height:11px}
.kb-card .meta .helpful{margin-left:auto;color:var(--green);font-weight:700;background:var(--green-soft);padding:2px 8px;border-radius:30px;border:1px solid #C9EFD6;font-size:10.5px}
.kb-card .actions{display:flex;align-items:center;gap:6px;padding:11px 16px;background:var(--bg-2);border-top:1px solid var(--line-2)}
.kb-card .act-btn{display:inline-flex;align-items:center;gap:5px;padding:7px 12px;border-radius:8px;font-size:11.5px;font-weight:700;border:1px solid var(--line);background:#fff;color:var(--ink-2);transition:.15s;cursor:pointer;text-decoration:none;font-family:inherit}
.kb-card .act-btn svg{width:11px;height:11px}
.kb-card .act-btn.edit{color:var(--pri);border-color:#D6DDFF;background:var(--pri-soft)}
.kb-card .act-btn.edit:hover{background:var(--pri);color:#fff;border-color:transparent}
.kb-card .act-btn.view{color:var(--teal);border-color:#B3E4E4;background:var(--teal-soft)}
.kb-card .act-btn.view:hover{background:var(--teal);color:#fff;border-color:transparent}
.kb-card .act-btn.del{color:var(--red);margin-left:auto;border:none;background:transparent;padding:7px 9px}
.kb-card .act-btn.del:hover{background:var(--red-soft)}

/* Empty state */
.kb-empty{background:#fff;border:1px solid var(--line);border-radius:18px;padding:54px 22px;text-align:center;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.kb-empty .ic{width:92px;height:92px;border-radius:50%;background:linear-gradient(135deg,var(--teal-soft),var(--green-soft));display:inline-grid;place-items:center;margin-bottom:18px;box-shadow:0 8px 24px rgba(15,163,163,.18)}
.kb-empty .ic svg{width:44px;height:44px;color:var(--teal)}
.kb-empty h3{font-size:19px;font-weight:800;color:var(--ink);margin-bottom:6px;letter-spacing:-.2px}
.kb-empty p{font-size:13.5px;color:var(--ink-2);max-width:380px;margin:0 auto 18px}

/* ====== Console KB Form Premium ====== */
.kbf-hero{display:flex;align-items:center;justify-content:space-between;gap:14px;background:linear-gradient(135deg,#0E1525,#0FA3A3);color:#fff;border-radius:16px;padding:20px 24px;margin-bottom:18px;position:relative;overflow:hidden;flex-wrap:wrap;box-shadow:0 10px 28px rgba(16,21,37,.16)}
.kbf-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 88% 18%,rgba(212,178,106,.28),transparent 50%);pointer-events:none}
.kbf-hero-l{position:relative;z-index:1}
.kbf-hero .crumb{display:flex;align-items:center;gap:7px;font-size:11.5px;color:#B9C2E0;font-weight:600;margin-bottom:9px}
.kbf-hero .crumb a{color:#B9C2E0;text-decoration:none;transition:.15s;display:inline-flex;align-items:center;gap:5px}
.kbf-hero .crumb a:hover{color:#fff}
.kbf-hero .crumb svg{width:11px;height:11px;opacity:.7}
.kbf-hero h1{font-size:22px;font-weight:800;color:#fff;letter-spacing:-.3px;margin-bottom:3px;display:flex;align-items:center;gap:9px}
.kbf-hero h1 svg{width:22px;height:22px;color:#D4B26A}
.kbf-hero .sub{font-size:13px;color:#B9C2E0;line-height:1.5;max-width:480px}
.kbf-hero-r{position:relative;z-index:1;display:flex;gap:8px;flex-wrap:wrap}

.kbf-grid{display:grid;grid-template-columns:1fr 320px;gap:18px;align-items:start}

.kbf-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px 22px;box-shadow:0 1px 2px rgba(16,21,37,.04),0 6px 18px rgba(16,21,37,.03);margin-bottom:16px}
.kbf-card-h{font-size:13px;font-weight:800;color:var(--ink);letter-spacing:-.2px;display:flex;align-items:center;gap:8px;margin-bottom:14px}
.kbf-card-h svg{width:14px;height:14px;color:var(--teal)}
.kbf-card-h .acc{color:var(--pri)}

.kbf-fl{margin-bottom:16px}
.kbf-fl label{display:flex;align-items:center;gap:6px;font-size:12.5px;font-weight:700;color:var(--ink);margin-bottom:7px;letter-spacing:-.1px}
.kbf-fl label svg{width:13px;height:13px;color:var(--pri)}
.kbf-fl label .req{color:var(--red);font-weight:700}
.kbf-fl label .opt{color:var(--ink-3);font-weight:500;font-size:11px;margin-left:auto}
.kbf-fl input[type=text],.kbf-fl input:not([type]),.kbf-fl input[type=file]{width:100%;border:1px solid var(--line);border-radius:10px;padding:11px 14px;font-family:inherit;font-size:13.5px;outline:none;color:var(--ink);background:var(--bg-2);transition:.15s}
.kbf-fl input:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.kbf-fl select{width:100%;border:1px solid var(--line);border-radius:10px;padding:11px 14px;font-family:inherit;font-size:13.5px;outline:none;color:var(--ink);background:var(--bg-2);cursor:pointer;transition:.15s;appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg viewBox='0 0 24 24' fill='none' stroke='%237A8299' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round' xmlns='http://www.w3.org/2000/svg'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;background-size:14px;padding-right:34px}
.kbf-fl select:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background-color:#fff}
.kbf-fl .hint{font-size:11px;color:var(--ink-3);margin-top:5px;font-weight:500}
.kbf-fl input[type=file]{padding:8px;cursor:pointer}

/* Toggle card style for publish & public */
.kbf-toggle{display:flex;align-items:center;gap:11px;padding:12px 14px;border:1px solid var(--line);border-radius:11px;background:linear-gradient(135deg,#FBFCFE,#fff);margin-bottom:10px;transition:.15s;cursor:pointer}
.kbf-toggle:has(input:checked){background:linear-gradient(135deg,var(--green-soft),#fff);border-color:#C9EFD6}
.kbf-toggle.pub:has(input:checked){background:linear-gradient(135deg,var(--green-soft),#fff);border-color:#C9EFD6}
.kbf-toggle.pubacc:has(input:checked){background:linear-gradient(135deg,var(--pri-soft),#fff);border-color:#D6DDFF}
.kbf-toggle input[type=checkbox]{width:18px;height:18px;cursor:pointer;accent-color:var(--green);flex-shrink:0}
.kbf-toggle.pubacc input{accent-color:var(--pri)}
.kbf-toggle .ic{width:30px;height:30px;border-radius:9px;background:var(--green-soft);color:var(--green);display:grid;place-items:center;flex-shrink:0;transition:.15s}
.kbf-toggle.pubacc .ic{background:var(--pri-soft);color:var(--pri)}
.kbf-toggle .ic svg{width:14px;height:14px}
.kbf-toggle .body{flex:1;min-width:0}
.kbf-toggle .ttl{font-size:13px;font-weight:800;color:var(--ink);letter-spacing:-.1px}
.kbf-toggle .ss{font-size:11px;color:var(--ink-3);margin-top:2px;line-height:1.4;font-weight:500}

.kbf-cover-preview{display:flex;align-items:center;gap:10px;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:9px 12px;margin-top:8px;font-size:11.5px;color:var(--ink-2)}
.kbf-cover-preview svg{width:13px;height:13px;color:var(--teal)}
.kbf-cover-preview a{color:var(--pri);font-weight:700;text-decoration:none;font-family:'IBM Plex Mono',monospace;font-size:11px}

.kbf-btn-save{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;font-weight:700;padding:14px 22px;border-radius:12px;font-size:14px;border:none;cursor:pointer;width:100%;transition:.18s;box-shadow:0 6px 20px rgba(55,84,242,.32);font-family:inherit}
.kbf-btn-save:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(55,84,242,.45)}
.kbf-btn-save svg{width:15px;height:15px}

.kbf-back-btn{display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,.12);border:1px solid rgba(255,255,255,.2);color:#fff;font-weight:600;padding:8px 12px;border-radius:9px;font-size:12px;text-decoration:none;transition:.15s;backdrop-filter:blur(6px)}
.kbf-back-btn:hover{background:rgba(255,255,255,.2)}
.kbf-back-btn svg{width:12px;height:12px}

@media(max-width:1100px){
  .kb-grid-cards{grid-template-columns:repeat(2,1fr)}
  .kbf-grid{grid-template-columns:1fr}
}
@media(max-width:680px){
  .kb-grid-cards{grid-template-columns:1fr}
}

/* ====== Space & PIC Premium ====== */
.spc-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 35%,#3D2A6A 75%,#2B3A7A 100%);border-radius:18px;padding:24px 28px;color:#fff;overflow:hidden;margin-bottom:20px;box-shadow:0 12px 32px rgba(16,21,37,.18)}
.spc-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 18%,rgba(212,178,106,.28),transparent 50%),radial-gradient(circle at 10% 90%,rgba(124,92,252,.32),transparent 50%);pointer-events:none}
.spc-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.spc-hero h1{font-size:25px;font-weight:800;letter-spacing:-.4px;color:#fff;display:flex;align-items:center;gap:11px;margin-bottom:5px}
.spc-hero h1 .ic-gold{width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,#7C5CFC,#5E45D9);display:grid;place-items:center;color:#fff;box-shadow:0 6px 18px rgba(124,92,252,.45)}
.spc-hero h1 .ic-gold svg{width:20px;height:20px}
.spc-hero .sub{color:#B9C2E0;font-size:13.5px;max-width:540px;margin-left:49px}
.spc-hero .stats{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.spc-hero .st{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:13px;padding:11px 16px;min-width:110px;backdrop-filter:blur(10px);transition:.18s}
.spc-hero .st:hover{background:rgba(255,255,255,.13);transform:translateY(-2px)}
.spc-hero .st .lb{font-size:10.5px;color:#B9C2E0;letter-spacing:.7px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.spc-hero .st .lb svg{width:11px;height:11px}
.spc-hero .st .vl{font-size:22px;font-weight:800;letter-spacing:-.4px;color:#fff;margin-top:3px}
.spc-hero .btn-new{display:inline-flex;align-items:center;gap:7px;background:linear-gradient(135deg,#D4B26A,#E0C282);color:#0E1525;font-weight:700;padding:11px 18px;border-radius:11px;font-size:13.5px;border:none;cursor:pointer;transition:.18s;box-shadow:0 6px 20px rgba(212,178,106,.4)}
.spc-hero .btn-new:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(212,178,106,.55)}
.spc-hero .btn-new svg{width:15px;height:15px}

/* Space grid */
.spc-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:18px}
.spc-card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:0;box-shadow:0 1px 2px rgba(16,21,37,.04),0 6px 20px rgba(16,21,37,.04);overflow:hidden;transition:.2s}
.spc-card:hover{box-shadow:0 14px 32px rgba(16,21,37,.08);transform:translateY(-2px)}

.spc-card-head{display:flex;align-items:center;gap:13px;padding:18px 20px;border-bottom:1px solid var(--line-2);background:linear-gradient(135deg,var(--bg-2),#fff);flex-wrap:wrap}
.spc-card-head .ic{width:48px;height:48px;border-radius:13px;display:grid;place-items:center;font-size:18px;font-weight:800;flex-shrink:0;color:var(--c,var(--pri));background:var(--c-soft,var(--pri-soft));box-shadow:0 4px 12px var(--c-shadow,rgba(55,84,242,.18))}
.spc-card-head .ic.c-pri{--c:#3754F2;--c-soft:var(--pri-soft);--c-shadow:rgba(55,84,242,.22)}
.spc-card-head .ic.c-teal{--c:#0FA3A3;--c-soft:var(--teal-soft);--c-shadow:rgba(15,163,163,.22)}
.spc-card-head .ic.c-violet{--c:#7C5CFC;--c-soft:var(--violet-soft);--c-shadow:rgba(124,92,252,.22)}
.spc-card-head .ic.c-amber{--c:#D98A00;--c-soft:var(--amber-soft);--c-shadow:rgba(217,138,0,.22)}
.spc-card-head .ic.c-green{--c:#16A34A;--c-soft:var(--green-soft);--c-shadow:rgba(22,163,74,.22)}
.spc-card-head .ic.c-red{--c:#E13D4B;--c-soft:var(--red-soft);--c-shadow:rgba(225,61,75,.22)}
.spc-card-head .info{flex:1;min-width:0}
.spc-card-head h3{font-size:17px;font-weight:800;color:var(--ink);letter-spacing:-.2px;line-height:1.2}
.spc-card-head .meta{margin-top:6px;display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:11.5px}
.spc-card-head .meta .chip{display:inline-flex;align-items:center;gap:4px;font-weight:700;padding:2px 8px;border-radius:30px;font-size:10.5px}
.spc-card-head .meta .chip svg{width:11px;height:11px}
.spc-card-head .meta .chip.link{background:var(--teal-soft);color:var(--teal)}
.spc-card-head .meta .chip.unlink{background:var(--amber-soft);color:var(--amber)}
.spc-card-head .meta .chip.count{background:var(--bg-2);color:var(--ink-2);border:1px solid var(--line)}
.spc-card-head .acts{display:flex;align-items:center;gap:7px;flex-shrink:0;margin-left:auto}
.spc-card-head .btn-mini{display:inline-flex;align-items:center;gap:5px;padding:6px 10px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:11.5px;font-weight:700;color:var(--ink-2);cursor:pointer;transition:.15s;font-family:inherit;text-decoration:none}
.spc-card-head .btn-mini:hover{border-color:var(--pri);color:var(--pri);background:var(--pri-soft);transform:translateY(-1px)}
.spc-card-head .btn-mini.primary{background:var(--pri);color:#fff;border-color:transparent;box-shadow:0 4px 10px rgba(55,84,242,.28)}
.spc-card-head .btn-mini.primary:hover{background:var(--pri-d);color:#fff;border-color:transparent}
.spc-card-head .btn-mini svg{width:11px;height:11px}

/* Body sections inside card */
.spc-card-body{padding:14px 20px 18px}

.spc-sec-title{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:10.5px;font-weight:800;color:var(--ink-3);letter-spacing:.6px;text-transform:uppercase;margin-top:14px;margin-bottom:8px}
.spc-sec-title:first-child{margin-top:0}
.spc-sec-title .ln{display:flex;align-items:center;gap:6px}
.spc-sec-title .ln svg{width:12px;height:12px;color:var(--ink-3)}
.spc-sec-title .btn-tiny{display:inline-flex;align-items:center;gap:4px;background:none;border:1px solid var(--line);border-radius:7px;padding:3px 9px;font-size:10.5px;font-weight:700;color:var(--ink-2);cursor:pointer;transition:.15s;font-family:inherit;text-decoration:none}
.spc-sec-title .btn-tiny:hover{border-color:var(--pri);color:var(--pri);background:var(--pri-soft)}
.spc-sec-title .btn-tiny svg{width:10px;height:10px}

/* Approval box */
.spc-appr{background:linear-gradient(135deg,#FBFCFE,#fff);border:1px solid var(--line);border-radius:11px;padding:12px 14px;margin-bottom:6px}
.spc-appr-row{display:flex;align-items:center;gap:10px;padding:7px 0;border-bottom:1px solid var(--line-2);font-size:12.5px}
.spc-appr-row:last-child{border:none}
.spc-appr-row .ic-r{width:24px;height:24px;border-radius:7px;background:var(--bg-2);color:var(--ink-2);display:grid;place-items:center;flex-shrink:0}
.spc-appr-row .ic-r svg{width:12px;height:12px}
.spc-appr-row .role-lbl{font-size:11px;font-weight:700;color:var(--ink-3);min-width:96px;letter-spacing:.2px}
.spc-appr-row .who{flex:1;display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:12px}
.spc-appr-row .approver-pill{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:30px;font-size:11px;font-weight:700;border:1px solid transparent}
.spc-appr-row .approver-pill.ok{background:var(--green-soft);color:var(--green);border-color:#C9EFD6}
.spc-appr-row .approver-pill.warn{background:var(--amber-soft);color:var(--amber);border-color:#F4E2B0}
.spc-appr-row .approver-pill.stale{background:var(--red-soft);color:var(--red);border-color:#FAC4C9}
.spc-appr-row .approver-pill.empty{background:#EEF0F5;color:var(--ink-3);border-color:var(--line)}
.spc-appr-row .approver-pill svg{width:10px;height:10px}
.spc-appr-row .approver-div{font-size:10.5px;color:var(--ink-3);font-weight:500}
.spc-appr-row .badge-mini{font-size:9px;font-weight:800;padding:1px 6px;border-radius:30px;text-transform:uppercase;letter-spacing:.3px;background:var(--red-soft);color:var(--red);border:1px solid #FAC4C9}
.spc-appr-row .timeout{font-family:'IBM Plex Mono',monospace;font-weight:700;color:var(--ink-2);background:var(--bg-2);padding:2px 9px;border-radius:6px;font-size:11.5px;border:1px solid var(--line)}

/* PIC list */
.spc-pic-list{display:flex;flex-direction:column;gap:7px}
.spc-pic-row{display:flex;align-items:center;gap:10px;padding:9px 12px;background:#fff;border:1px solid var(--line);border-radius:10px;transition:.15s}
.spc-pic-row:hover{background:var(--bg-2);border-color:var(--pri-soft)}
.spc-pic-row.stale{background:linear-gradient(135deg,var(--amber-soft),#fff);border-color:#F4E2B0}
.spc-pic-row .av-sm{width:30px;height:30px;font-size:11px;border-radius:50%;display:inline-grid;place-items:center;color:#fff;font-weight:800;flex-shrink:0}
.spc-pic-row .av-img{object-fit:cover}
.spc-pic-row .info{flex:1;min-width:0}
.spc-pic-row .info .nm{font-size:12.5px;font-weight:700;color:var(--ink);display:flex;align-items:center;gap:5px;flex-wrap:wrap}
.spc-pic-row .info .md{font-size:10.5px;color:var(--ink-3);margin-top:1px;font-weight:500}
.spc-pic-row .badge-role{font-size:9px;font-weight:800;padding:1px 6px;border-radius:30px;letter-spacing:.3px;text-transform:uppercase}
.spc-pic-row .badge-role.r-admin{background:var(--red-soft);color:var(--red)}
.spc-pic-row .badge-role.r-manager{background:var(--violet-soft);color:var(--violet)}
.spc-pic-row .badge-role.r-agent{background:var(--teal-soft);color:var(--teal)}
.spc-pic-row .badge-role.r-other{background:var(--amber-soft);color:var(--amber)}
.spc-pic-row .badge-lead{font-size:9px;font-weight:800;padding:1px 6px;border-radius:30px;background:var(--pri-soft);color:var(--pri);letter-spacing:.3px}
.spc-pic-row .badge-warn{font-size:9px;font-weight:800;padding:1px 6px;border-radius:30px;background:var(--red-soft);color:var(--red)}
.spc-pic-row .stat-mini{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:700;padding:3px 8px;border-radius:30px}
.spc-pic-row .stat-mini.online{background:var(--green-soft);color:var(--green)}
.spc-pic-row .stat-mini.away{background:var(--amber-soft);color:var(--amber)}
.spc-pic-row .stat-mini .dt{width:6px;height:6px;border-radius:50%;background:var(--green)}
.spc-pic-row .stat-mini.away .dt{background:var(--amber)}
.spc-pic-row .btn-x{width:24px;height:24px;border-radius:7px;background:transparent;border:none;color:var(--ink-3);cursor:pointer;display:grid;place-items:center;transition:.15s}
.spc-pic-row .btn-x:hover{background:var(--red-soft);color:var(--red)}
.spc-pic-row .btn-x svg{width:12px;height:12px;pointer-events:none}

.spc-empty{padding:14px;text-align:center;background:var(--bg-2);border:1px dashed var(--line);border-radius:10px;color:var(--ink-3);font-size:12px;font-weight:500}

/* Kategori table inside card */
.spc-cat-tbl{width:100%;font-size:12px;border-collapse:collapse;margin-top:4px}
.spc-cat-tbl thead th{text-align:left;padding:8px 10px;font-size:10px;font-weight:800;color:var(--ink-3);letter-spacing:.5px;text-transform:uppercase;background:var(--bg-2);border-bottom:1px solid var(--line)}
.spc-cat-tbl thead th:first-child{border-radius:8px 0 0 0}
.spc-cat-tbl thead th:last-child{text-align:right;border-radius:0 8px 0 0}
.spc-cat-tbl tbody tr{border-bottom:1px solid var(--line-2);transition:.15s}
.spc-cat-tbl tbody tr:last-child{border:none}
.spc-cat-tbl tbody tr:hover{background:var(--bg-2)}
.spc-cat-tbl tbody td{padding:9px 10px;vertical-align:middle}
.spc-cat-tbl tbody td.nm{font-weight:700;color:var(--ink)}
.spc-cat-tbl .ov-cell{font-size:11.5px;font-weight:600}
.spc-cat-tbl .ov-cell.ok{color:var(--green)}
.spc-cat-tbl .ov-cell.stale{color:var(--red)}
.spc-cat-tbl .ov-cell.inherit{color:var(--ink-3);font-style:italic}
.spc-cat-tbl .ov-cell svg{width:11px;height:11px;vertical-align:middle;margin-right:3px}
.spc-cat-tbl .btn-edit-cat{display:inline-flex;align-items:center;gap:4px;padding:4px 10px;border:1px solid var(--line);border-radius:7px;background:#fff;font-size:10.5px;font-weight:700;color:var(--ink-2);cursor:pointer;transition:.15s;font-family:inherit}
.spc-cat-tbl .btn-edit-cat:hover{border-color:var(--pri);color:var(--pri);background:var(--pri-soft)}
.spc-cat-tbl .btn-edit-cat svg{width:10px;height:10px}
.spc-cat-tbl .stale-badge{font-size:9px;font-weight:800;padding:1px 5px;border-radius:30px;background:var(--red-soft);color:var(--red);margin-left:4px;letter-spacing:.3px}

@media(max-width:1100px){
  .spc-grid{grid-template-columns:1fr}
}

/* ====== Konfigurasi SLA Premium ====== */
.sla-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 35%,#2B3A7A 75%,#0FA3A3 100%);border-radius:18px;padding:24px 28px;color:#fff;overflow:hidden;margin-bottom:20px;box-shadow:0 12px 32px rgba(16,21,37,.18)}
.sla-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 18%,rgba(212,178,106,.28),transparent 50%),radial-gradient(circle at 12% 88%,rgba(124,92,252,.22),transparent 50%);pointer-events:none}
.sla-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.sla-hero h1{font-size:25px;font-weight:800;letter-spacing:-.4px;color:#fff;display:flex;align-items:center;gap:11px;margin-bottom:5px}
.sla-hero h1 .ic-clock{width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,#0FA3A3,#16A34A);display:grid;place-items:center;color:#fff;box-shadow:0 6px 18px rgba(15,163,163,.45)}
.sla-hero h1 .ic-clock svg{width:20px;height:20px}
.sla-hero .sub{color:#B9C2E0;font-size:13.5px;max-width:560px;margin-left:49px}
.sla-hero .stats{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.sla-hero .st{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:13px;padding:11px 16px;min-width:110px;backdrop-filter:blur(10px);transition:.18s}
.sla-hero .st:hover{background:rgba(255,255,255,.13);transform:translateY(-2px)}
.sla-hero .st .lb{font-size:10.5px;color:#B9C2E0;letter-spacing:.7px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.sla-hero .st .lb svg{width:11px;height:11px}
.sla-hero .st .vl{font-size:22px;font-weight:800;letter-spacing:-.4px;color:#fff;margin-top:3px}
.sla-hero .st .vl small{font-size:11px;font-weight:600;color:#B9C2E0;margin-left:3px}

/* Section card */
.sla-sec{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px 22px;box-shadow:0 1px 2px rgba(16,21,37,.04),0 6px 18px rgba(16,21,37,.04);margin-bottom:16px}
.sla-sec-h{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:14px;flex-wrap:wrap}
.sla-sec-h h2{font-size:15px;font-weight:800;color:var(--ink);letter-spacing:-.2px;display:flex;align-items:center;gap:9px}
.sla-sec-h h2 .icb{width:30px;height:30px;border-radius:9px;color:#fff;display:grid;place-items:center;flex-shrink:0}
.sla-sec-h h2 .icb svg{width:14px;height:14px}
.sla-sec-h h2 .icb.b-pri{background:linear-gradient(135deg,#3754F2,#5469F4);box-shadow:0 4px 10px rgba(55,84,242,.32)}
.sla-sec-h h2 .icb.b-teal{background:linear-gradient(135deg,#0FA3A3,#16A34A);box-shadow:0 4px 10px rgba(15,163,163,.32)}
.sla-sec-h h2 .icb.b-amber{background:linear-gradient(135deg,#D98A00,#E07000);box-shadow:0 4px 10px rgba(217,138,0,.32)}
.sla-sec-h .sub{font-size:12.5px;color:var(--ink-3);margin-top:3px;font-weight:500}

/* Prio rules table */
.sla-tbl{width:100%;border-collapse:separate;border-spacing:0;font-size:13px;min-width:0}
.sla-tbl thead th{text-align:left;font-size:10.5px;letter-spacing:.5px;text-transform:uppercase;color:var(--ink-3);font-weight:800;padding:10px 14px;background:var(--bg-2);border-bottom:1px solid var(--line)}
.sla-tbl thead th:first-child{border-radius:9px 0 0 0}
.sla-tbl thead th:last-child{border-radius:0 9px 0 0}
.sla-tbl tbody td{padding:12px 14px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.sla-tbl tbody tr:last-child td{border-bottom:none}
.sla-tbl tbody tr:hover{background:var(--bg-2)}
.sla-tbl .prio-pill-row{display:inline-flex;align-items:center;gap:6px;padding:5px 11px;border-radius:30px;font-size:11.5px;font-weight:800;letter-spacing:.2px;text-transform:capitalize}
.sla-tbl .prio-pill-row svg{width:11px;height:11px}
.sla-tbl .prio-pill-row.crit{background:var(--red-soft);color:var(--red);border:1px solid #FAC4C9}
.sla-tbl .prio-pill-row.high{background:#FFF3E0;color:#E07000;border:1px solid #FFE0B8}
.sla-tbl .prio-pill-row.med{background:var(--amber-soft);color:var(--amber);border:1px solid #F4E2B0}
.sla-tbl .prio-pill-row.low{background:#EEF0F5;color:var(--ink-3);border:1px solid var(--line)}
.sla-tbl input[type=number]{width:110px;border:1px solid var(--line);border-radius:8px;padding:8px 10px;font-family:inherit;font-size:13px;outline:none;background:var(--bg-2);transition:.15s;font-family:'IBM Plex Mono',monospace;font-weight:700}
.sla-tbl input[type=number]:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.sla-tbl input[type=text]{width:100%;border:1px solid var(--line);border-radius:8px;padding:8px 10px;font-family:inherit;font-size:12.5px;outline:none;background:var(--bg-2);transition:.15s}
.sla-tbl input[type=text]:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.sla-tbl .min-unit{font-size:10.5px;color:var(--ink-3);margin-left:5px;font-weight:600;letter-spacing:.3px;text-transform:uppercase}

.sla-save{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;font-weight:700;padding:12px 22px;border-radius:11px;font-size:13.5px;border:none;cursor:pointer;transition:.18s;box-shadow:0 6px 18px rgba(55,84,242,.32);font-family:inherit;margin-top:14px}
.sla-save:hover{transform:translateY(-2px);box-shadow:0 10px 24px rgba(55,84,242,.45)}
.sla-save svg{width:14px;height:14px}

/* Business hours editor */
.sla-bh-grid{display:flex;flex-direction:column;gap:8px}
.sla-bh-row{display:grid;grid-template-columns:120px 130px auto auto 1fr;gap:11px;align-items:center;padding:11px 14px;background:var(--bg-2);border:1px solid var(--line);border-radius:11px;transition:.15s}
.sla-bh-row:has(input.bh-toggle:checked){background:linear-gradient(135deg,var(--green-soft),#fff);border-color:#C9EFD6}
.sla-bh-row .day{display:flex;align-items:center;gap:8px;font-size:13.5px;font-weight:800;color:var(--ink);letter-spacing:-.2px}
.sla-bh-row .day .day-ic{width:28px;height:28px;border-radius:8px;background:#fff;border:1px solid var(--line);color:var(--ink-3);display:grid;place-items:center;font-size:10.5px;font-weight:800;flex-shrink:0;font-family:'IBM Plex Mono',monospace}
.sla-bh-row:has(input.bh-toggle:checked) .day .day-ic{background:var(--green);color:#fff;border-color:transparent}
.sla-bh-row.wknd .day .day-ic{background:var(--amber-soft);color:var(--amber);border-color:#F4E2B0}
.sla-bh-row.wknd:has(input.bh-toggle:checked) .day .day-ic{background:var(--green);color:#fff;border-color:transparent}
.sla-bh-row .toggle{display:inline-flex;align-items:center;gap:8px;font-size:12px;font-weight:700;color:var(--ink-2);cursor:pointer;user-select:none}
.sla-bh-row .toggle .sw{width:34px;height:20px;background:#D5DAE8;border-radius:30px;position:relative;transition:.2s;flex-shrink:0}
.sla-bh-row .toggle .sw::after{content:"";position:absolute;top:2px;left:2px;width:16px;height:16px;border-radius:50%;background:#fff;transition:.2s;box-shadow:0 1px 2px rgba(0,0,0,.18)}
.sla-bh-row .toggle input{display:none}
.sla-bh-row .toggle input:checked + .sw{background:var(--green)}
.sla-bh-row .toggle input:checked + .sw::after{left:16px}
.sla-bh-row .toggle .lb-tog{font-size:11px}
.sla-bh-row .toggle input:checked ~ .lb-tog{color:var(--green)}
.sla-bh-row .time-w{display:flex;align-items:center;gap:6px}
.sla-bh-row .time-w label{font-size:10.5px;color:var(--ink-3);font-weight:700;text-transform:uppercase;letter-spacing:.3px}
.sla-bh-row .time-w input[type=time]{border:1px solid var(--line);border-radius:8px;padding:7px 10px;font-family:'IBM Plex Mono',monospace;font-size:13px;outline:none;background:#fff;color:var(--ink);font-weight:700;transition:.15s;width:104px}
.sla-bh-row .time-w input[type=time]:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.sla-bh-row.closed .time-w input[type=time]{opacity:.45;pointer-events:none}
.sla-bh-row .preview{font-family:'IBM Plex Mono',monospace;font-size:11.5px;color:var(--ink-3);font-weight:600;text-align:right;letter-spacing:.3px}
.sla-bh-row:has(input.bh-toggle:checked) .preview{color:var(--green);font-weight:700}
.sla-bh-row.closed .preview{color:var(--amber);font-style:italic}
.sla-bh-row .preview svg{width:11px;height:11px;vertical-align:middle;margin-right:3px}

/* Holiday list */
.sla-hol-add{display:grid;grid-template-columns:auto 1fr auto;gap:10px;align-items:end;padding:14px;background:linear-gradient(135deg,#FBFCFE,#fff);border:1px dashed var(--line);border-radius:12px;margin-bottom:14px}
.sla-hol-add .fl{display:flex;flex-direction:column;gap:6px}
.sla-hol-add .fl label{font-size:10.5px;color:var(--ink-3);font-weight:800;text-transform:uppercase;letter-spacing:.4px;display:flex;align-items:center;gap:5px}
.sla-hol-add .fl label svg{width:11px;height:11px}
.sla-hol-add .fl input{border:1px solid var(--line);border-radius:9px;padding:9px 12px;font-family:inherit;font-size:13px;outline:none;color:var(--ink);background:#fff;transition:.15s}
.sla-hol-add .fl input:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft)}
.sla-hol-add .fl input[type=date]{font-family:'IBM Plex Mono',monospace;font-weight:600}
.sla-hol-add .btn-add{display:inline-flex;align-items:center;gap:6px;background:linear-gradient(135deg,#16A34A,#0FA3A3);color:#fff;font-weight:700;padding:10px 16px;border-radius:9px;font-size:13px;border:none;cursor:pointer;transition:.15s;box-shadow:0 4px 12px rgba(22,163,74,.32);font-family:inherit;height:fit-content}
.sla-hol-add .btn-add:hover{transform:translateY(-1px);box-shadow:0 7px 18px rgba(22,163,74,.45)}
.sla-hol-add .btn-add svg{width:13px;height:13px}

.sla-hol-list{display:flex;flex-direction:column;gap:7px}
.sla-hol-row{display:flex;align-items:center;gap:12px;padding:11px 14px;background:#fff;border:1px solid var(--line);border-radius:10px;transition:.15s}
.sla-hol-row:hover{border-color:var(--red-soft);background:linear-gradient(90deg,#FEF7F7,#fff)}
.sla-hol-row .date-box{display:flex;flex-direction:column;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--red-soft),#FEF2F4);border:1px solid #FAC4C9;border-radius:9px;padding:5px 11px;min-width:62px}
.sla-hol-row .date-box .d{font-family:'IBM Plex Mono',monospace;font-size:18px;font-weight:800;color:var(--red);line-height:1;letter-spacing:-.5px}
.sla-hol-row .date-box .my{font-size:9.5px;font-weight:800;color:var(--red);text-transform:uppercase;letter-spacing:.5px;margin-top:2px}
.sla-hol-row .info{flex:1;min-width:0}
.sla-hol-row .info .nm{font-size:13px;font-weight:700;color:var(--ink);letter-spacing:-.1px}
.sla-hol-row .info .dy{font-size:11px;color:var(--ink-3);font-weight:600;margin-top:2px;display:flex;align-items:center;gap:5px}
.sla-hol-row .info .dy svg{width:11px;height:11px}
.sla-hol-row .btn-del{width:32px;height:32px;border-radius:9px;background:transparent;border:1px solid transparent;color:var(--ink-3);cursor:pointer;display:grid;place-items:center;transition:.15s}
.sla-hol-row .btn-del:hover{background:var(--red-soft);color:var(--red);border-color:#FAC4C9}
.sla-hol-row .btn-del svg{width:14px;height:14px;pointer-events:none}

.sla-hol-empty{padding:24px;text-align:center;background:var(--bg-2);border:1px dashed var(--line);border-radius:11px;color:var(--ink-3);font-size:12.5px}
.sla-hol-empty svg{width:28px;height:28px;color:var(--line);margin-bottom:6px;display:inline-block}
.sla-hol-empty p{font-weight:600}

.sla-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:18px;align-items:start}

@media(max-width:1500px){
  .sla-bh-row{grid-template-columns:120px 110px 1fr 1fr;gap:9px}
  .sla-bh-row .preview{grid-column:span 4;text-align:left;font-size:11px;padding-top:4px;border-top:1px dashed var(--line-2);margin-top:2px}
  .sla-bh-row .time-w input[type=time]{width:100%;max-width:130px}
  .sla-grid-2{grid-template-columns:1fr;gap:14px}
}
@media(max-width:780px){
  .sla-bh-row{grid-template-columns:1fr 1fr;gap:8px}
  .sla-bh-row .day,.sla-bh-row .toggle{grid-column:span 2}
  .sla-hol-add{grid-template-columns:1fr}
}
/* Ensure horizontal scroll containers actually scroll instead of overflowing body */
.sla-sec>div[style*="overflow-x"],.em-log>div[style*="overflow-x"]{max-width:100%;width:100%;overflow-x:auto;display:block}
@media(max-width:780px){
  .sla-tbl{min-width:540px;display:block;overflow-x:auto}
  .sla-sec{overflow:hidden}
  .sla-sec>div[style*="overflow-x"]{overflow-x:scroll;-webkit-overflow-scrolling:touch}
}
@media(max-width:480px){
  .sla-tbl input[type=number]{width:75px}
  .sla-tbl .min-unit{display:none}
  .sla-tbl thead th{padding:8px 10px;font-size:9.5px}
  .sla-tbl tbody td{padding:9px 10px}
  .sla-tbl input[type=text]{font-size:11.5px}
}

/* ====== User Management Premium ====== */
.um-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 35%,#7C5CFC 100%);border-radius:18px;padding:22px 26px;color:#fff;overflow:hidden;margin-bottom:18px;box-shadow:0 12px 32px rgba(16,21,37,.18)}
.um-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 18%,rgba(212,178,106,.28),transparent 50%),radial-gradient(circle at 12% 90%,rgba(55,84,242,.32),transparent 50%);pointer-events:none}
.um-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.um-hero h1{font-size:24px;font-weight:800;letter-spacing:-.4px;color:#fff;display:flex;align-items:center;gap:11px;margin-bottom:4px}
.um-hero h1 .ic-people{width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,#3754F2,#7C5CFC);display:grid;place-items:center;color:#fff;box-shadow:0 6px 18px rgba(55,84,242,.45)}
.um-hero h1 .ic-people svg{width:20px;height:20px}
.um-hero .sub{color:#B9C2E0;font-size:13.5px;max-width:560px;margin-left:49px}
.um-hero .stats{display:flex;gap:9px;flex-wrap:wrap;align-items:center}
.um-hero .st{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:13px;padding:10px 14px;min-width:96px;backdrop-filter:blur(10px);transition:.18s}
.um-hero .st:hover{background:rgba(255,255,255,.13);transform:translateY(-2px)}
.um-hero .st .lb{font-size:10px;color:#B9C2E0;letter-spacing:.7px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.um-hero .st .lb svg{width:11px;height:11px}
.um-hero .st .vl{font-size:20px;font-weight:800;letter-spacing:-.4px;color:#fff;margin-top:3px}
.um-hero .st.s-active .vl{color:#5BE7A9}
.um-hero .st.s-inactive .vl{color:#FFB1B8}
.um-hero .btn-new{display:inline-flex;align-items:center;gap:7px;background:linear-gradient(135deg,#D4B26A,#E0C282);color:#0E1525;font-weight:700;padding:10px 16px;border-radius:11px;font-size:13px;border:none;cursor:pointer;transition:.18s;box-shadow:0 6px 20px rgba(212,178,106,.4);font-family:inherit}
.um-hero .btn-new:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(212,178,106,.55)}
.um-hero .btn-new svg{width:13px;height:13px}

/* Role distribution chips */
.um-roles{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin-bottom:14px;background:#fff;border:1px solid var(--line);border-radius:13px;padding:11px 14px;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.um-roles .lab{font-size:10.5px;font-weight:800;color:var(--ink-3);letter-spacing:.6px;text-transform:uppercase;margin-right:4px;display:inline-flex;align-items:center;gap:5px}
.um-roles .lab svg{width:12px;height:12px}
.um-role-chip{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:30px;font-size:11px;font-weight:700;border:1px solid transparent}
.um-role-chip .ct{font-weight:800;font-family:'IBM Plex Mono',monospace}
.um-role-chip.r-admin{background:var(--red-soft);color:var(--red);border-color:#FAC4C9}
.um-role-chip.r-owner{background:#FFF1DA;color:#B07300;border-color:#F4D699}
.um-role-chip.r-manager{background:var(--violet-soft);color:var(--violet);border-color:#D9D6FF}
.um-role-chip.r-agent{background:var(--teal-soft);color:var(--teal);border-color:#B3E4E4}
.um-role-chip.r-requester{background:var(--amber-soft);color:var(--amber);border-color:#F4E2B0}

/* Filter bar */
.um-filter{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:13px;margin-bottom:14px;flex-wrap:wrap;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.um-filter .srch{flex:1;min-width:220px;display:flex;align-items:center;gap:8px;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:0 13px;transition:.15s}
.um-filter .srch:focus-within{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.um-filter .srch svg{width:16px;height:16px;color:var(--ink-3)}
.um-filter .srch input{flex:1;border:none;background:none;outline:none;font-family:inherit;font-size:13.5px;padding:10px 0;color:var(--ink)}
.um-filter .sel{background:#fff;border:1px solid var(--line);border-radius:10px;padding:9px 12px;font-size:12.5px;font-family:inherit;outline:none;cursor:pointer;min-width:140px;transition:.15s;color:var(--ink)}
.um-filter .sel:hover{border-color:var(--pri-d)}
.um-filter .btn-go{display:inline-flex;align-items:center;gap:6px;background:var(--pri);color:#fff;font-weight:700;padding:9px 14px;border-radius:10px;font-size:13px;border:none;cursor:pointer;transition:.15s;box-shadow:0 4px 12px rgba(55,84,242,.25);font-family:inherit;text-decoration:none}
.um-filter .btn-go:hover{background:var(--pri-d)}
.um-filter .btn-go svg{width:13px;height:13px}
.um-filter .btn-reset{display:inline-flex;align-items:center;gap:5px;background:transparent;color:var(--ink-3);font-weight:600;padding:9px 13px;border-radius:10px;font-size:12.5px;border:1px solid var(--line);cursor:pointer;transition:.15s;font-family:inherit;text-decoration:none}
.um-filter .btn-reset:hover{background:var(--bg-2);color:var(--ink-2)}
.um-filter .btn-reset svg{width:12px;height:12px}

.um-count{font-size:12px;color:var(--ink-3);margin-bottom:12px;font-weight:600;display:inline-flex;align-items:center;gap:6px}
.um-count svg{width:13px;height:13px}
.um-count b{color:var(--ink)}

/* User list */
.um-list{display:flex;flex-direction:column;gap:9px}
.um-row{background:#fff;border:1px solid var(--line);border-radius:13px;padding:13px 15px;display:grid;grid-template-columns:auto 1fr auto auto auto;gap:14px;align-items:center;transition:.18s;position:relative}
.um-row::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--row-c,var(--pri));opacity:.85;border-radius:13px 0 0 13px}
.um-row:hover{transform:translateY(-2px);box-shadow:0 12px 28px rgba(16,21,37,.08)}
.um-row.r-admin{--row-c:#E13D4B}
.um-row.r-owner{--row-c:#D4B26A}
.um-row.r-manager{--row-c:#7C5CFC}
.um-row.r-agent{--row-c:#0FA3A3}
.um-row.r-requester{--row-c:#D98A00}
.um-row.inactive{background:linear-gradient(135deg,#FBFCFE,#fff);opacity:.75}
.um-row.inactive::before{background:var(--ink-3)}

.um-row .av-wrap{position:relative;flex-shrink:0}
.um-row .av-sm,.um-row .av-img{width:38px;height:38px;font-size:13px;border-radius:50%;display:inline-grid;place-items:center;color:#fff;font-weight:800}
.um-row .av-img{object-fit:cover}
.um-row .stat-dot{position:absolute;bottom:-1px;right:-1px;width:11px;height:11px;border-radius:50%;border:2px solid #fff}
.um-row .stat-dot.online{background:var(--green)}
.um-row .stat-dot.away{background:var(--amber)}
.um-row .stat-dot.offline{background:#94A0BB}

.um-row .id-col{min-width:0}
.um-row .id-col .nm{font-size:13.5px;font-weight:800;color:var(--ink);letter-spacing:-.2px;display:flex;align-items:center;gap:6px}
.um-row .id-col .nm .me-pill{font-size:9px;font-weight:800;padding:1px 6px;border-radius:30px;background:var(--pri-soft);color:var(--pri);letter-spacing:.3px}
.um-row .id-col .em{font-size:11px;color:var(--ink-3);font-weight:500;margin-top:1px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;display:flex;align-items:center;gap:4px}
.um-row .id-col .em svg{width:10px;height:10px}

.um-row .role-pill{display:inline-flex;align-items:center;gap:5px;padding:4px 11px;border-radius:30px;font-size:11px;font-weight:800;border:1px solid transparent;text-transform:capitalize}
.um-row .role-pill svg{width:10px;height:10px}
.um-row .role-pill.r-admin{background:var(--red-soft);color:var(--red);border-color:#FAC4C9}
.um-row .role-pill.r-owner{background:#FFF1DA;color:#B07300;border-color:#F4D699}
.um-row .role-pill.r-manager{background:var(--violet-soft);color:var(--violet);border-color:#D9D6FF}
.um-row .role-pill.r-agent{background:var(--teal-soft);color:var(--teal);border-color:#B3E4E4}
.um-row .role-pill.r-requester{background:var(--amber-soft);color:var(--amber);border-color:#F4E2B0}

.um-row .meta-col{display:flex;flex-direction:column;gap:3px;min-width:0}
.um-row .meta-col .it{display:inline-flex;align-items:center;gap:5px;font-size:11px;color:var(--ink-2);font-weight:600;line-height:1.3;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.um-row .meta-col .it svg{width:11px;height:11px;color:var(--ink-3);flex-shrink:0}
.um-row .meta-col .it.empty{color:var(--ink-3);font-style:italic;font-weight:500}

.um-row .status-col{display:flex;flex-direction:column;align-items:flex-start;gap:4px}
.um-row .status-pill{display:inline-flex;align-items:center;gap:5px;padding:3px 9px;border-radius:30px;font-size:10.5px;font-weight:800;letter-spacing:.3px;text-transform:uppercase}
.um-row .status-pill svg{width:10px;height:10px}
.um-row .status-pill.active{background:var(--green-soft);color:var(--green)}
.um-row .status-pill.inactive{background:var(--red-soft);color:var(--red)}
.um-row .presence{font-size:10px;font-weight:700;color:var(--ink-3);display:inline-flex;align-items:center;gap:4px;text-transform:capitalize}
.um-row .presence .dt{width:6px;height:6px;border-radius:50%;background:#94A0BB}
.um-row .presence.online .dt{background:var(--green)}
.um-row .presence.away .dt{background:var(--amber)}

.um-row .acts{display:flex;align-items:center;gap:5px;flex-wrap:wrap}
.um-row .a-btn{display:inline-flex;align-items:center;gap:5px;padding:6px 11px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:11px;font-weight:700;color:var(--ink-2);transition:.15s;cursor:pointer;font-family:inherit;text-decoration:none}
.um-row .a-btn:hover{transform:translateY(-1px)}
.um-row .a-btn svg{width:11px;height:11px}
.um-row .a-btn.edit{color:var(--pri);background:var(--pri-soft);border-color:#D6DDFF}
.um-row .a-btn.edit:hover{background:var(--pri);color:#fff;border-color:transparent;box-shadow:0 4px 10px rgba(55,84,242,.3)}
.um-row .a-btn.reset{color:var(--violet);background:var(--violet-soft);border-color:#D9D6FF}
.um-row .a-btn.reset:hover{background:var(--violet);color:#fff;border-color:transparent}
.um-row .a-btn.logout{color:var(--amber);background:var(--amber-soft);border-color:#F4E2B0}
.um-row .a-btn.logout:hover{background:var(--amber);color:#fff;border-color:transparent}
.um-row .a-btn.toggle{color:var(--teal);background:var(--teal-soft);border-color:#B3E4E4}
.um-row .a-btn.toggle:hover{background:var(--teal);color:#fff;border-color:transparent}
.um-row .a-btn.toggle.off{color:var(--green);background:var(--green-soft);border-color:#C9EFD6}
.um-row .a-btn.toggle.off:hover{background:var(--green);color:#fff}
.um-row .a-btn.del{color:var(--red);background:transparent;border:none;padding:6px 8px}
.um-row .a-btn.del:hover{background:var(--red-soft)}

/* Empty state */
.um-empty{background:#fff;border:1px solid var(--line);border-radius:18px;padding:50px 22px;text-align:center}
.um-empty .ic{width:84px;height:84px;border-radius:50%;background:linear-gradient(135deg,var(--pri-soft),var(--violet-soft));display:inline-grid;place-items:center;margin-bottom:14px}
.um-empty .ic svg{width:40px;height:40px;color:var(--pri)}
.um-empty h3{font-size:18px;font-weight:800;color:var(--ink);margin-bottom:5px}
.um-empty p{font-size:13px;color:var(--ink-2);max-width:380px;margin:0 auto}

@media(max-width:1100px){
  .um-row{grid-template-columns:auto 1fr auto auto;grid-template-rows:auto auto}
  .um-row .acts{grid-column:span 4;justify-content:flex-end;padding-top:8px;border-top:1px solid var(--line-2);margin-top:6px}
}
@media(max-width:680px){
  .um-row{grid-template-columns:auto 1fr;grid-template-rows:auto auto auto auto}
  .um-row .role-pill,.um-row .meta-col,.um-row .status-col{grid-column:span 2}
  .um-row .acts{grid-column:span 2}
}

/* ====== Master Premium (.mst-* unified for Division/Position/Category) ====== */
.mst-hero{position:relative;border-radius:18px;padding:22px 26px;color:#fff;overflow:hidden;margin-bottom:18px;box-shadow:0 12px 32px rgba(16,21,37,.18);background:linear-gradient(135deg,#0E1525 0%,#1A2240 35%,var(--hero-c2,#0FA3A3) 100%)}
.mst-hero.h-div{--hero-c2:#0FA3A3}
.mst-hero.h-pos{--hero-c2:#7C5CFC}
.mst-hero.h-cat{--hero-c2:#D98A00}
.mst-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 18%,rgba(212,178,106,.28),transparent 50%),radial-gradient(circle at 12% 90%,rgba(55,84,242,.22),transparent 50%);pointer-events:none}
.mst-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.mst-hero h1{font-size:24px;font-weight:800;letter-spacing:-.4px;color:#fff;display:flex;align-items:center;gap:11px;margin-bottom:5px}
.mst-hero h1 .icb{width:38px;height:38px;border-radius:11px;display:grid;place-items:center;color:#fff;box-shadow:0 6px 18px rgba(15,163,163,.45)}
.mst-hero h1 .icb svg{width:20px;height:20px}
.mst-hero.h-div h1 .icb{background:linear-gradient(135deg,#0FA3A3,#16A34A)}
.mst-hero.h-pos h1 .icb{background:linear-gradient(135deg,#7C5CFC,#5E45D9);box-shadow:0 6px 18px rgba(124,92,252,.45)}
.mst-hero.h-cat h1 .icb{background:linear-gradient(135deg,#D98A00,#E07000);box-shadow:0 6px 18px rgba(217,138,0,.45)}
.mst-hero .sub{color:#B9C2E0;font-size:13.5px;max-width:560px;margin-left:49px}
.mst-hero .stats{display:flex;gap:9px;flex-wrap:wrap;align-items:center}
.mst-hero .st{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:13px;padding:10px 14px;min-width:96px;backdrop-filter:blur(10px);transition:.18s}
.mst-hero .st:hover{background:rgba(255,255,255,.13);transform:translateY(-2px)}
.mst-hero .st .lb{font-size:10px;color:#B9C2E0;letter-spacing:.7px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.mst-hero .st .lb svg{width:11px;height:11px}
.mst-hero .st .vl{font-size:20px;font-weight:800;letter-spacing:-.4px;color:#fff;margin-top:3px}
.mst-hero .st.s-active .vl{color:#5BE7A9}
.mst-hero .st.s-inactive .vl{color:#FFB1B8}
.mst-hero .st.s-used .vl{color:#FFE3A8}
.mst-hero .btn-new{display:inline-flex;align-items:center;gap:7px;background:linear-gradient(135deg,#D4B26A,#E0C282);color:#0E1525;font-weight:700;padding:10px 16px;border-radius:11px;font-size:13px;border:none;cursor:pointer;transition:.18s;box-shadow:0 6px 20px rgba(212,178,106,.4);font-family:inherit}
.mst-hero .btn-new:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(212,178,106,.55)}
.mst-hero .btn-new svg{width:13px;height:13px}

/* Filter bar - reuse pattern from UM */
.mst-filter{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:14px;padding:13px;margin-bottom:14px;flex-wrap:wrap;box-shadow:0 1px 2px rgba(16,21,37,.04)}
.mst-filter .srch{flex:1;min-width:200px;display:flex;align-items:center;gap:8px;background:var(--bg-2);border:1px solid var(--line);border-radius:10px;padding:0 13px;transition:.15s}
.mst-filter .srch:focus-within{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.mst-filter .srch svg{width:16px;height:16px;color:var(--ink-3)}
.mst-filter .srch input{flex:1;border:none;background:none;outline:none;font-family:inherit;font-size:13.5px;padding:10px 0;color:var(--ink)}
.mst-filter .sel{background:#fff;border:1px solid var(--line);border-radius:10px;padding:9px 12px;font-size:12.5px;font-family:inherit;outline:none;cursor:pointer;min-width:140px;transition:.15s;color:var(--ink)}
.mst-filter .sel:hover{border-color:var(--pri-d)}
.mst-filter .btn-go{display:inline-flex;align-items:center;gap:6px;background:var(--pri);color:#fff;font-weight:700;padding:9px 14px;border-radius:10px;font-size:13px;border:none;cursor:pointer;transition:.15s;box-shadow:0 4px 12px rgba(55,84,242,.25);font-family:inherit;text-decoration:none}
.mst-filter .btn-go:hover{background:var(--pri-d)}
.mst-filter .btn-go svg{width:13px;height:13px}
.mst-filter .btn-reset{display:inline-flex;align-items:center;gap:5px;background:transparent;color:var(--ink-3);font-weight:600;padding:9px 13px;border-radius:10px;font-size:12.5px;border:1px solid var(--line);cursor:pointer;transition:.15s;font-family:inherit;text-decoration:none}
.mst-filter .btn-reset:hover{background:var(--bg-2);color:var(--ink-2)}

.mst-count{font-size:12px;color:var(--ink-3);margin-bottom:12px;font-weight:600;display:inline-flex;align-items:center;gap:6px}
.mst-count svg{width:13px;height:13px}
.mst-count b{color:var(--ink)}

/* Row list */
.mst-list{display:flex;flex-direction:column;gap:9px}
.mst-row{background:#fff;border:1px solid var(--line);border-radius:13px;padding:14px 16px;display:grid;grid-template-columns:auto 1fr auto auto auto;gap:14px;align-items:center;transition:.18s;position:relative}
.mst-row::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--row-c,var(--pri));opacity:.85;border-radius:13px 0 0 13px}
.mst-row:hover{transform:translateY(-2px);box-shadow:0 12px 28px rgba(16,21,37,.08)}
.mst-row.inactive{background:linear-gradient(135deg,#FBFCFE,#fff);opacity:.78}
.mst-row.inactive::before{background:var(--ink-3)}

/* Lead column: icon box + name+desc */
.mst-row .lead-ic{width:42px;height:42px;border-radius:11px;background:var(--bg-2);border:1px solid var(--line);color:var(--ink-2);display:grid;place-items:center;font-size:14px;font-weight:800;flex-shrink:0;text-transform:uppercase;font-family:'IBM Plex Mono',monospace}
.mst-row.r-div .lead-ic{background:linear-gradient(135deg,#E2F6F6,#fff);color:var(--teal);border-color:#B3E4E4}
.mst-row.r-pos.l-hi .lead-ic{background:linear-gradient(135deg,#FCE8EA,#fff);color:var(--red);border-color:#FAC4C9}
.mst-row.r-pos.l-mid .lead-ic{background:linear-gradient(135deg,#EFEBFF,#fff);color:var(--violet);border-color:#D9D6FF}
.mst-row.r-pos.l-low .lead-ic{background:linear-gradient(135deg,#E2F6F6,#fff);color:var(--teal);border-color:#B3E4E4}
.mst-row.r-cat .lead-ic{background:var(--c-soft,var(--amber-soft));color:var(--c,var(--amber));border-color:transparent}

.mst-row .name-col{min-width:0}
.mst-row .name-col .nm{font-size:14px;font-weight:800;color:var(--ink);letter-spacing:-.2px;line-height:1.25;display:flex;align-items:center;gap:7px;flex-wrap:wrap}
.mst-row .name-col .nm .level-pill{display:inline-flex;align-items:center;gap:3px;font-size:10px;font-weight:800;padding:2px 7px;border-radius:30px;font-family:'IBM Plex Mono',monospace;letter-spacing:.3px}
.mst-row .name-col .nm .level-pill.l-hi{background:var(--red-soft);color:var(--red);border:1px solid #FAC4C9}
.mst-row .name-col .nm .level-pill.l-mid{background:var(--violet-soft);color:var(--violet);border:1px solid #D9D6FF}
.mst-row .name-col .nm .level-pill.l-low{background:var(--teal-soft);color:var(--teal);border:1px solid #B3E4E4}
.mst-row .name-col .desc{font-size:11.5px;color:var(--ink-3);font-weight:500;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:520px}
.mst-row .name-col .desc.empty{font-style:italic;color:#AEB4C5}
.mst-row .name-col .code-row{display:flex;align-items:center;gap:8px;margin-top:5px;flex-wrap:wrap}
.mst-row .name-col .code-row .code{font-family:'IBM Plex Mono',monospace;font-size:10.5px;font-weight:700;background:var(--bg-2);border:1px solid var(--line);color:var(--ink-2);padding:2px 8px;border-radius:6px;letter-spacing:.3px}
.mst-row .name-col .code-row .space-chip{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:700;padding:2px 8px;border-radius:30px;background:var(--c-soft,var(--pri-soft));color:var(--c,var(--pri));border:1px solid transparent}
.mst-row .name-col .code-row .space-chip svg{width:10px;height:10px}

.mst-row .stat-pill{display:inline-flex;align-items:center;gap:5px;padding:4px 10px;border-radius:30px;font-size:10.5px;font-weight:800;letter-spacing:.3px;text-transform:uppercase}
.mst-row .stat-pill svg{width:10px;height:10px}
.mst-row .stat-pill.active{background:var(--green-soft);color:var(--green)}
.mst-row .stat-pill.inactive{background:var(--red-soft);color:var(--red)}

.mst-row .uses{display:flex;flex-direction:column;align-items:flex-end;gap:1px;min-width:78px;text-align:right}
.mst-row .uses .num{font-size:18px;font-weight:800;color:var(--ink);font-family:'IBM Plex Mono',monospace;line-height:1;letter-spacing:-.5px}
.mst-row .uses .lb-u{font-size:9.5px;color:var(--ink-3);font-weight:800;text-transform:uppercase;letter-spacing:.4px}
.mst-row .uses.zero .num{color:var(--ink-3)}

.mst-row .acts{display:flex;align-items:center;gap:5px;flex-wrap:wrap;justify-content:flex-end}
.mst-row .a-btn{display:inline-flex;align-items:center;gap:5px;padding:6px 11px;border:1px solid var(--line);border-radius:8px;background:#fff;font-size:11px;font-weight:700;color:var(--ink-2);transition:.15s;cursor:pointer;font-family:inherit;text-decoration:none}
.mst-row .a-btn svg{width:11px;height:11px}
.mst-row .a-btn:hover{transform:translateY(-1px)}
.mst-row .a-btn.edit{color:var(--pri);background:var(--pri-soft);border-color:#D6DDFF}
.mst-row .a-btn.edit:hover{background:var(--pri);color:#fff;border-color:transparent;box-shadow:0 4px 10px rgba(55,84,242,.3)}
.mst-row .a-btn.toggle{color:var(--teal);background:var(--teal-soft);border-color:#B3E4E4}
.mst-row .a-btn.toggle:hover{background:var(--teal);color:#fff;border-color:transparent}
.mst-row .a-btn.toggle.off{color:var(--green);background:var(--green-soft);border-color:#C9EFD6}
.mst-row .a-btn.toggle.off:hover{background:var(--green);color:#fff}
.mst-row .a-btn.del{color:var(--red);background:transparent;border:none;padding:6px 8px}
.mst-row .a-btn.del:hover{background:var(--red-soft)}

/* Empty state */
.mst-empty{background:#fff;border:1px solid var(--line);border-radius:18px;padding:54px 22px;text-align:center}
.mst-empty .ic{width:84px;height:84px;border-radius:50%;background:linear-gradient(135deg,var(--teal-soft),var(--pri-soft));display:inline-grid;place-items:center;margin-bottom:16px}
.mst-empty .ic svg{width:40px;height:40px;color:var(--pri)}
.mst-empty h3{font-size:18px;font-weight:800;color:var(--ink);margin-bottom:5px}
.mst-empty p{font-size:13px;color:var(--ink-2);max-width:420px;margin:0 auto 14px}
.mst-empty a.lk{color:var(--pri);font-weight:700;text-decoration:none}

@media(max-width:980px){
  .mst-row{grid-template-columns:auto 1fr;grid-template-rows:auto auto}
  .mst-row .stat-pill,.mst-row .uses,.mst-row .acts{grid-column:span 2;justify-self:flex-start}
  .mst-row .acts{justify-content:flex-start;padding-top:8px;border-top:1px solid var(--line-2)}
}

/* ====== Email Management Premium ====== */
.em-hero{position:relative;background:linear-gradient(135deg,#0E1525 0%,#1A2240 35%,#3754F2 100%);border-radius:18px;padding:22px 26px;color:#fff;overflow:hidden;margin-bottom:18px;box-shadow:0 12px 32px rgba(16,21,37,.18)}
.em-hero::before{content:"";position:absolute;inset:0;background:radial-gradient(circle at 85% 18%,rgba(212,178,106,.28),transparent 50%),radial-gradient(circle at 12% 90%,rgba(124,92,252,.32),transparent 50%);pointer-events:none}
.em-hero-inner{position:relative;display:flex;align-items:center;justify-content:space-between;gap:22px;flex-wrap:wrap;z-index:1}
.em-hero h1{font-size:24px;font-weight:800;letter-spacing:-.4px;color:#fff;display:flex;align-items:center;gap:11px;margin-bottom:5px}
.em-hero h1 .ic-mail{width:38px;height:38px;border-radius:11px;background:linear-gradient(135deg,#3754F2,#7C5CFC);display:grid;place-items:center;color:#fff;box-shadow:0 6px 18px rgba(55,84,242,.45)}
.em-hero h1 .ic-mail svg{width:20px;height:20px}
.em-hero .sub{color:#B9C2E0;font-size:13.5px;max-width:580px;margin-left:49px}
.em-hero .stats{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.em-hero .st{background:rgba(255,255,255,.08);border:1px solid rgba(255,255,255,.14);border-radius:13px;padding:11px 16px;min-width:108px;backdrop-filter:blur(10px);transition:.18s}
.em-hero .st:hover{background:rgba(255,255,255,.13);transform:translateY(-2px)}
.em-hero .st .lb{font-size:10.5px;color:#B9C2E0;letter-spacing:.7px;text-transform:uppercase;font-weight:700;display:flex;align-items:center;gap:5px}
.em-hero .st .lb svg{width:11px;height:11px}
.em-hero .st .vl{font-size:22px;font-weight:800;letter-spacing:-.4px;color:#fff;margin-top:3px}
.em-hero .st.s-sent .vl{color:#5BE7A9}
.em-hero .st.s-fail .vl{color:#FFB1B8}
.em-hero .st.s-skip .vl{color:#FFE3A8}

.em-grid{display:grid;grid-template-columns:1fr 360px;gap:18px;align-items:start}

.em-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:20px 22px;box-shadow:0 1px 2px rgba(16,21,37,.04),0 6px 18px rgba(16,21,37,.03);margin-bottom:14px}
.em-card-h{font-size:14.5px;font-weight:800;color:var(--ink);letter-spacing:-.2px;display:flex;align-items:center;gap:9px;margin-bottom:14px}
.em-card-h svg{width:16px;height:16px;color:var(--pri)}
.em-card-h .more{margin-left:auto;font-size:11px;font-weight:700;color:var(--ink-3)}

.em-fl{margin-bottom:14px}
.em-fl label{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:700;color:var(--ink);margin-bottom:6px;letter-spacing:-.1px}
.em-fl label svg{width:13px;height:13px;color:var(--pri)}
.em-fl label .req{color:var(--red);font-weight:700}
.em-fl label .opt{color:var(--ink-3);font-weight:500;font-size:11px;margin-left:auto;text-transform:none}
.em-fl input,.em-fl select{width:100%;border:1px solid var(--line);border-radius:10px;padding:10px 13px;font-family:inherit;font-size:13.5px;outline:none;color:var(--ink);background:var(--bg-2);transition:.15s}
.em-fl input:focus,.em-fl select:focus{border-color:var(--pri);box-shadow:0 0 0 3px var(--pri-soft);background:#fff}
.em-fl select{appearance:none;-webkit-appearance:none;cursor:pointer;background-image:url("data:image/svg+xml,%3Csvg viewBox='0 0 24 24' fill='none' stroke='%237A8299' stroke-width='2.4' stroke-linecap='round' stroke-linejoin='round' xmlns='http://www.w3.org/2000/svg'%3E%3Cpolyline points='6 9 12 15 18 9'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 12px center;background-size:14px;padding-right:34px}
.em-fl .hint{font-size:11px;color:var(--ink-3);margin-top:5px;font-weight:500;line-height:1.5}
.em-fl-grid{display:grid;grid-template-columns:2fr 1fr;gap:11px}

.em-toggle{display:flex;align-items:center;gap:13px;padding:14px 16px;background:linear-gradient(135deg,#FBFCFE,#fff);border:1px solid var(--line);border-radius:12px;cursor:pointer;transition:.15s;margin-bottom:14px}
.em-toggle:has(input:checked){background:linear-gradient(135deg,var(--green-soft),#fff);border-color:#C9EFD6}
.em-toggle input{display:none}
.em-toggle .sw{width:42px;height:24px;background:#D5DAE8;border-radius:30px;position:relative;transition:.2s;flex-shrink:0}
.em-toggle .sw::after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:.2s;box-shadow:0 1px 3px rgba(0,0,0,.18)}
.em-toggle input:checked + .sw{background:var(--green)}
.em-toggle input:checked + .sw::after{left:21px}
.em-toggle .body b{font-size:13px;font-weight:800;color:var(--ink);display:flex;align-items:center;gap:6px;letter-spacing:-.1px}
.em-toggle .body b svg{width:13px;height:13px;color:var(--green)}
.em-toggle .body span{font-size:11.5px;color:var(--ink-2);display:block;margin-top:2px;line-height:1.5}

.em-btn-save{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:linear-gradient(135deg,#3754F2,#5469F4);color:#fff;font-weight:700;padding:13px 22px;border-radius:11px;font-size:14px;border:none;cursor:pointer;width:100%;transition:.18s;box-shadow:0 6px 18px rgba(55,84,242,.32);font-family:inherit;margin-top:6px}
.em-btn-save:hover{transform:translateY(-2px);box-shadow:0 10px 24px rgba(55,84,242,.45)}
.em-btn-save svg{width:14px;height:14px}

.em-status-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:10px 0;border-bottom:1px solid var(--line-2);font-size:13px}
.em-status-row:last-of-type{border:none}
.em-status-row .k{display:inline-flex;align-items:center;gap:6px;color:var(--ink-3);font-weight:600;font-size:12px}
.em-status-row .k svg{width:13px;height:13px;color:var(--ink-3)}
.em-status-row .v{font-weight:700;color:var(--ink);text-align:right;font-size:12.5px}
.em-status-row .pill-em{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:30px;font-size:11px;font-weight:800;letter-spacing:.3px;text-transform:uppercase}
.em-status-row .pill-em svg{width:10px;height:10px}
.em-status-row .pill-em.ok{background:var(--green-soft);color:var(--green)}
.em-status-row .pill-em.no{background:var(--red-soft);color:var(--red)}
.em-status-row .pill-em.warn{background:var(--amber-soft);color:var(--amber)}
.em-status-row .pill-em.neu{background:var(--bg-2);color:var(--ink-3);border:1px solid var(--line)}

.em-err-box{font-size:11.5px;color:var(--red);background:linear-gradient(135deg,var(--red-soft),#FEF4F5);padding:9px 12px;border-radius:9px;margin-top:9px;white-space:pre-wrap;line-height:1.5;border:1px solid #FAC4C9}

.em-test{background:linear-gradient(135deg,#FBFCFE,#fff);border:1px solid var(--line);border-radius:14px;padding:18px 20px}
.em-test p{font-size:12px;color:var(--ink-2);margin-bottom:11px;line-height:1.55}

.em-btn-test{display:inline-flex;align-items:center;justify-content:center;gap:7px;background:linear-gradient(135deg,#0FA3A3,#16A34A);color:#fff;font-weight:700;padding:10px 16px;border-radius:10px;font-size:12.5px;border:none;cursor:pointer;width:100%;transition:.18s;box-shadow:0 4px 14px rgba(15,163,163,.35);font-family:inherit}
.em-btn-test:hover{transform:translateY(-1px);box-shadow:0 8px 20px rgba(15,163,163,.5)}
.em-btn-test svg{width:13px;height:13px}

.em-guide{border-radius:14px;padding:16px 18px;background:linear-gradient(135deg,#FFFBEF,#fff);border:1px solid #F2E4BD}
.em-guide.violet{background:linear-gradient(135deg,#F3F0FF,#fff);border-color:#D9D6FF}
.em-guide h3{font-size:13px;font-weight:800;color:#B07300;display:flex;align-items:center;gap:7px;margin-bottom:9px;letter-spacing:-.1px}
.em-guide h3 svg{width:14px;height:14px}
.em-guide.violet h3{color:var(--violet)}
.em-guide p,.em-guide li{font-size:11.5px;color:var(--ink-2);line-height:1.6}
.em-guide ul{padding-left:18px;margin:0;display:flex;flex-direction:column;gap:5px}
.em-guide code{background:#fff;border:1px solid var(--line);padding:1px 6px;border-radius:5px;font-family:'IBM Plex Mono',monospace;font-size:10.5px;color:var(--ink)}

.em-log{background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;box-shadow:0 1px 2px rgba(16,21,37,.04);margin-top:18px}
.em-log-h{padding:16px 20px;border-bottom:1px solid var(--line-2);display:flex;align-items:center;justify-content:space-between;background:linear-gradient(135deg,var(--bg-2),#fff)}
.em-log-h h2{font-size:14.5px;font-weight:800;color:var(--ink);display:flex;align-items:center;gap:9px;letter-spacing:-.2px}
.em-log-h h2 svg{width:16px;height:16px;color:var(--pri)}
.em-log-h .ct{background:var(--bg-2);border:1px solid var(--line);color:var(--ink-2);font-size:11px;font-weight:700;padding:3px 9px;border-radius:30px}

.em-log table{width:100%;border-collapse:collapse;font-size:12.5px}
.em-log thead th{text-align:left;font-size:10px;font-weight:800;letter-spacing:.4px;text-transform:uppercase;color:var(--ink-3);padding:9px 14px;background:var(--bg-2);border-bottom:1px solid var(--line)}
.em-log tbody td{padding:10px 14px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.em-log tbody tr:hover{background:var(--bg-2)}
.em-log tbody tr:last-child td{border:none}
.em-log .time-mono{font-family:'IBM Plex Mono',monospace;font-size:11px;color:var(--ink-3);font-weight:600;white-space:nowrap}
.em-log .rcpt{font-weight:700;color:var(--ink)}
.em-log .subj{color:var(--ink-2);max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.em-log .ev-chip{display:inline-flex;align-items:center;gap:4px;background:var(--violet-soft);color:var(--violet);font-size:10px;font-weight:700;padding:2px 8px;border-radius:30px;letter-spacing:.2px}
.em-log .st-pill{display:inline-flex;align-items:center;gap:4px;font-size:10px;font-weight:800;padding:3px 8px;border-radius:30px;letter-spacing:.3px;text-transform:uppercase}
.em-log .st-pill svg{width:10px;height:10px}
.em-log .st-pill.sent{background:var(--green-soft);color:var(--green)}
.em-log .st-pill.failed{background:var(--red-soft);color:var(--red)}
.em-log .st-pill.skipped{background:var(--bg-2);color:var(--ink-3);border:1px solid var(--line)}
.em-log .err-line{font-size:10.5px;color:var(--red);max-width:280px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:2px}
.em-log .tkt-link{color:var(--pri);font-weight:700;text-decoration:none;font-family:'IBM Plex Mono',monospace;font-size:11px}
.em-log .tkt-link:hover{text-decoration:underline}
.em-log-empty{padding:40px 22px;text-align:center;color:var(--ink-3);font-size:13px}
.em-log-empty svg{width:38px;height:38px;color:var(--line);margin-bottom:9px;display:inline-block}

@media(max-width:1100px){
  .em-grid{grid-template-columns:1fr}
}

/* ====== Global Responsive Polish ====== */
/* Prevent horizontal overflow tanpa break position:sticky */
html,body{max-width:100%}
/* clip tidak membuat formatting-context (sticky tetap work). Browser lama fallback ke hidden */
@supports (overflow:clip){html,body{overflow-x:clip}}
@supports not (overflow:clip){body{overflow-x:hidden}} /* html JANGAN diberi hidden - break sidebar sticky */
*,*::before,*::after{box-sizing:border-box}
.main{min-width:0;max-width:100%}
img,svg,video{max-width:100%;height:auto}
svg[viewBox]{height:auto}
.kpi-card svg,.qa-card svg,.tb-btn svg,.tb-cta svg,.tb-user svg,
.btn svg,.pp-mine-stat svg,.mst-row svg,.um-row svg{height:auto;flex-shrink:0}
table{max-width:100%}
.modal{max-width:calc(100vw - 32px)!important;max-height:calc(100vh - 64px);overflow-y:auto}
.modal-bg{padding:16px}

/* Hamburger (hidden by default on desktop) */
.tb-hamburger{display:none;width:40px;height:40px;border-radius:10px;background:transparent;border:1px solid transparent;color:var(--ink-2);cursor:pointer;align-items:center;justify-content:center;flex-shrink:0;transition:.15s;margin-right:2px}
.tb-hamburger:hover{background:var(--bg);color:var(--ink);border-color:var(--line)}
.tb-hamburger svg{width:20px;height:20px}
.sidebar-overlay{display:none;position:fixed;inset:0;background:rgba(14,21,37,.55);z-index:25;backdrop-filter:blur(3px)}

@media(max-width:1024px){
  /* Sidebar slide-in from left on tablets & smaller */
  .sidebar{position:fixed;top:0;left:0;height:100vh;transform:translateX(-100%);transition:transform .25s ease;z-index:40;width:268px;box-shadow:0 0 30px rgba(0,0,0,.3)}
  .app.side-on .sidebar{transform:translateX(0)}
  .app.side-on .sidebar-overlay{display:block}
  .main{margin-left:0!important;width:100%}
  .tb-hamburger{display:grid;place-items:center}
  .topbar{padding:0 14px}
  .tb-search{max-width:none}
  .tb-cta span{display:none}
  .tb-cta{padding:9px 11px}
  .tb-divider{display:none}
  .content{padding:18px 14px 40px}
}

@media(max-width:768px){
  /* Topbar shrink */
  .topbar{height:58px;gap:6px}
  .tb-search{height:36px;border-radius:9px}
  .tb-search .kbd{display:none}
  .tb-user .info{display:none}
  .tb-user .ch{display:none}
  .tb-user{padding:4px}
  .notif-panel{right:8px;left:8px;width:auto;top:64px;max-height:80vh}
  /* Hide non-essential topbar items at small */
  .tb-cta,.tb-divider,.tb-btn.tb-tip[data-tip="Knowledge Base"],.tb-btn.tb-tip[data-tip="Buka Portal Pelapor"]{display:none}
  /* p-panel respect container width */
  .p-panel,.t-sec,.ppd-sec,.spc-card,.sla-sec,.em-card,.kbf-card,.kpi-card,.qa-card,.um-row,.mst-row{min-width:0;max-width:100%}
  .dash-row,.t-grid,.ppd-grid,.kbf-grid,.em-grid,.pp-form-grid,.spc-grid,.dash-2-1,.dash-1-1{min-width:0}

  /* Dashboard / KPI generic */
  .kpi-grid,.qa-grid{grid-template-columns:repeat(2,1fr);gap:10px}
  .kpi-card,.qa-card{padding:14px}
  .kpi-card h3{font-size:24px}
  .kpi-card .lb{font-size:11.5px}
  .qa-card h4{font-size:13px}
  .qa-card p{font-size:10.5px}
  .dash-hero,.q-hero,.t-hero,.ppd-hero,.ap-hero,.kb-hero,.spc-hero,.sla-hero,.um-hero,.em-hero,.mst-hero{padding:20px 18px;border-radius:14px}
  .dash-hero h1,.ppd-hero h1,.t-hero h1,.kb-hero h1,.ap-hero h1,.spc-hero h1,.um-hero h1,.em-hero h1,.mst-hero h1,.sla-hero h1{font-size:20px!important}
  .dash-hero .sub,.kb-hero .sub,.ap-hero .sub,.spc-hero .sub,.um-hero .sub,.em-hero .sub,.mst-hero .sub,.sla-hero .sub{margin-left:0!important;font-size:12.5px}
  .dash-hero .quick-stats,.kb-hero .stats,.ap-hero .mini-stats,.spc-hero .stats,.um-hero .stats,.em-hero .stats,.mst-hero .stats,.sla-hero .stats,.q-hero .mini-stats{gap:8px;width:100%}
  .dash-hero .qs,.kb-hero .st,.ap-hero .ms,.spc-hero .st,.um-hero .st,.em-hero .st,.mst-hero .st,.sla-hero .st,.q-hero .ms{min-width:0;flex:1 1 calc(50% - 4px);padding:9px 11px}
  .dash-hero .qs h4,.kb-hero .st .vl,.ap-hero .ms .vl,.spc-hero .st .vl,.um-hero .st .vl,.em-hero .st .vl,.mst-hero .st .vl,.sla-hero .st .vl,.q-hero .ms .vl{font-size:17px}
  .dash-hero .qs .lb,.kb-hero .st .lb,.ap-hero .ms .lb,.spc-hero .st .lb,.um-hero .st .lb,.em-hero .st .lb,.mst-hero .st .lb,.sla-hero .st .lb,.q-hero .ms .lb{font-size:9.5px}
  .kb-hero .btn-new,.spc-hero .btn-new,.um-hero .btn-new,.sla-hero .btn-new,.mst-hero .btn-new,.q-hero .btn-hero,.ap-hero .btn-admin{flex:1 1 100%;justify-content:center}

  /* Queue / Mine rows */
  .q-row,.pp-mine-row,.um-row,.mst-row,.kb-card,.ap-card,.act-item,.risk-row,.lb-pic{padding:12px 13px}
  .q-row .r-meta,.pp-mine-row .meta-r,.mst-row .name-col .code-row{gap:6px;font-size:11px}
  .q-row .r-meta .chip-meta,.pp-mine-row .meta-r .it{padding:0;font-size:10.5px}

  /* Filter bars */
  .q-filterbar,.kb-filter,.pp-kb-filter,.um-filter,.mst-filter{padding:10px;gap:8px}
  .q-search,.kb-filter .srch,.pp-kb-filter .srch,.um-filter .srch,.mst-filter .srch{flex:1 1 100%;min-width:0}
  .q-sel,.kb-filter .sel,.um-filter .sel,.mst-filter .sel{flex:1 1 calc(50% - 4px);min-width:0}
  .q-btn,.kb-filter .btn-go,.pp-kb-filter .btn-go,.um-filter .btn-go,.mst-filter .btn-go{flex:1 1 calc(50% - 4px);justify-content:center}
  .um-filter .btn-reset,.mst-filter .btn-reset,.q-btn-reset{flex:1 1 100%;justify-content:center;text-align:center}

  /* Status tabs queue */
  .q-tabs{padding:4px;gap:2px;border-radius:11px}
  .q-tab{padding:7px 10px;font-size:11.5px}
  .q-tab span:not(.cnt){display:none}
  .q-priochips{gap:6px;margin-bottom:14px}
  .q-priochip{padding:6px 10px;font-size:11px}

  /* Ticket detail grid */
  .t-grid,.ppd-grid{grid-template-columns:1fr}
  .t-actbar,.ppd-actbar{padding:9px 11px;gap:6px;flex-wrap:wrap}
  .t-actbar .lab,.ppd-actbar .lab{font-size:10px}
  .t-act,.ppd-act{padding:7px 11px;font-size:11.5px;flex:1 1 calc(50% - 4px);justify-content:center}
  .t-actbar .sep{display:none}
  .t-thread,.ppd-thread{gap:11px}
  .t-msg .av,.ppd-msg .av,.t-msg .bub,.ppd-msg .bub{font-size:13px}
  .t-msg p,.ppd-msg p{font-size:13px}

  /* User Management on mobile */
  .um-row{grid-template-columns:auto 1fr;grid-template-rows:auto auto auto auto;gap:8px}
  .um-row .av-wrap{align-self:start}
  .um-row .role-pill,.um-row .meta-col,.um-row .status-col{grid-column:span 2;margin-left:50px}
  .um-row .meta-col{flex-direction:row;gap:11px;flex-wrap:wrap}
  .um-row .status-col{flex-direction:row;gap:10px;align-items:center}
  .um-row .acts{grid-column:span 2;justify-content:flex-end;padding-top:8px;margin-top:4px;border-top:1px solid var(--line-2);margin-left:0}
  .um-row .a-btn{padding:5px 9px;font-size:10.5px}

  /* Master row mobile */
  .mst-row{grid-template-columns:auto 1fr;grid-template-rows:auto auto auto;gap:8px}
  .mst-row .lead-ic{align-self:start}
  .mst-row .stat-pill,.mst-row .uses,.mst-row .acts{grid-column:span 2;margin-left:54px}
  .mst-row .acts{margin-left:0;justify-content:flex-end;padding-top:8px;border-top:1px solid var(--line-2)}
  .mst-row .uses{flex-direction:row;align-items:center;gap:6px;min-width:0}
  .mst-row .uses .num{font-size:15px}

  /* Space card */
  .spc-grid{grid-template-columns:1fr}
  .spc-card-head{padding:14px;gap:9px}
  .spc-card-head h3{font-size:15px}
  .spc-card-head .acts{margin-left:0;flex-basis:100%}
  .spc-card-head .btn-mini{flex:1;justify-content:center}
  .spc-card-body{padding:12px 14px 16px}
  .spc-pic-row{padding:8px 10px;font-size:11.5px}

  /* SLA mobile */
  .sla-bh-row{grid-template-columns:1fr 1fr;gap:7px;padding:10px}
  .sla-bh-row .day{grid-column:span 2;font-size:12.5px}
  .sla-bh-row .toggle{grid-column:span 2}
  .sla-bh-row .time-w{font-size:11px}
  .sla-bh-row .preview{display:none}
  .sla-hol-add{grid-template-columns:1fr;padding:11px}
  .sla-grid-2{grid-template-columns:1fr;gap:14px}
  .sla-tbl input[type=number]{width:80px}

  /* Email Management mobile */
  .em-grid{grid-template-columns:1fr}
  .em-fl-grid{grid-template-columns:1fr}
  .em-card{padding:16px}
  .em-log{margin-top:14px}
  .em-log-h{padding:13px 14px}
  .em-log table{font-size:11.5px}
  .em-log thead th{padding:7px 10px;font-size:9px}
  .em-log tbody td{padding:8px 10px}
  .em-log .subj,.em-log .err-line{max-width:160px}

  /* Approval */
  .ap-grid{grid-template-columns:1fr}
  .ap-card{padding:14px}
  .ap-card h3{font-size:14px}
  .ap-card .actions{flex-wrap:wrap}
  .ap-card .btn-ap{flex:1 1 calc(50% - 4px);justify-content:center;font-size:11.5px;padding:8px 11px}
  .ap-card .btn-ap.detail{margin-left:0}
  .ap-hist-row{grid-template-columns:auto 1fr;gap:9px}
  .ap-hist-row .pill-h,.ap-hist-row .time{grid-column:span 2;text-align:left}

  /* Dashboard inner */
  .dash-row{gap:14px}
  .big-donut{width:130px;height:130px}
  .big-donut::after{inset:20px}
  .big-donut .c b{font-size:22px}
  .pbar-row{font-size:11.5px}
  .pbar-row .nm{width:auto;flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
  .pbar-track{flex:1.4}
  .lb-pic .nm,.act-item .ttl{font-size:12px}

  /* KB list cards */
  .kb-grid-cards{grid-template-columns:1fr}
  .kb-card .cover{height:100px}
  .kb-card .actions{flex-wrap:wrap}
  .kb-card .act-btn{flex:1 1 calc(50% - 4px);justify-content:center}

  /* KB form */
  .kbf-hero{flex-direction:column;align-items:flex-start;padding:14px 16px}
  .kbf-hero h1{font-size:18px}
  .kbf-card{padding:15px 16px}

  /* Portal mobile-specific */
  .pp-hero{padding:42px 18px 54px}
  .pp-hero h1{font-size:23px}
  .pp-hero p{font-size:13.5px;margin-bottom:18px}
  .pp-hero .quick{gap:6px}
  .pp-hero .quick a{padding:6px 10px;font-size:10.5px}
  .pp-spaces,.pp-kb-grid{grid-template-columns:1fr;gap:11px}
  .pp-space{padding:18px}
  .pp-form{padding:18px}
  .pp-form .fl input,.pp-form .fl textarea,.pp-form .fl select{padding:11px 13px;font-size:13.5px}
  .pp-form-grid{grid-template-columns:1fr;gap:14px}
  .pp-side{position:static}
  .pp-art{padding:24px 22px}
  .pp-art h1{font-size:24px}
  .pp-art .meta{flex-wrap:wrap;gap:8px}
  .pp-mine-hero{grid-template-columns:1fr;gap:9px}
  .pp-mine-row{grid-template-columns:auto 1fr;grid-template-rows:auto auto auto}
  .pp-mine-row .pill,.pp-mine-row .upd{grid-column:span 2;justify-self:flex-start;margin-left:90px}
  .pp-mine-row .upd{text-align:left;margin-left:0;font-size:10.5px;padding-top:6px;border-top:1px solid var(--line-2);grid-column:span 2;width:100%}

  /* Portal navbar mobile - horizontal scroll links */
  .pp-nav{padding:0 12px;gap:6px;flex-wrap:wrap;height:auto;min-height:60px;padding:8px 12px}
  .pp-nav .brand .bn{display:none}
  .pp-nav .spc{display:none}
  .pp-nav .links{order:99;flex-basis:100%;overflow-x:auto;margin:6px -12px 0;padding:0 12px 6px;white-space:nowrap;gap:2px;scrollbar-width:none}
  .pp-nav .links::-webkit-scrollbar{display:none}
  .pp-nav .links a{padding:7px 11px;font-size:12px;flex-shrink:0}
  .pp-nav .links a span{display:inline}
  .pp-nav .pp-user{padding:3px 9px 3px 3px}
  .pp-nav .pp-user .av-wrap{width:28px;height:28px}
  .pp-nav .pp-user .av,.pp-nav .pp-user .av-img{width:28px;height:28px;font-size:10px}
  .pp-nav .pp-user .nm{display:none}
  .pp-nav .btn-console{padding:6px 11px;font-size:11.5px}
  .pp-nav .btn-console svg{width:11px;height:11px}

  /* Pagination */
  .q-pag{flex-wrap:wrap;justify-content:center}
  .q-pag .info{width:100%;text-align:center;margin-left:0;margin-top:6px}
}

@media(max-width:480px){
  /* Phones */
  .content{padding:14px 12px 32px}
  .pp-body{padding:22px 14px 36px}
  .pp-hero{padding:36px 14px 46px}
  .pp-hero h1{font-size:22px}
  .pp-search{padding:5px 5px 5px 14px;border-radius:11px}
  .pp-search input{font-size:13.5px;padding:11px 8px}
  .pp-search .btn-go{padding:9px 14px;font-size:12px}
  .pp-search .btn-go span{display:none}

  /* Login/Register mobile */
  .au-form-h h2{font-size:19px}
  .au-form-card,.au-form-card.lg{padding:0}
  .au-form-wrap{padding:0 16px 24px}
  .au-mobile-brand{padding:18px}
  .au-mobile-brand b{font-size:14px}
  .au-input input,.au-input select{font-size:13.5px;padding:10px 12px}
  .au-btn{padding:12px 18px;font-size:13.5px}
  .au-demo-h{font-size:11.5px;padding:9px 11px}
  .au-demo-row{font-size:10.5px;padding:6px 9px}
  .au-demo-row .role{min-width:50px;font-size:9px}
  .au-row-2{grid-template-columns:1fr;gap:0}

  /* KPI single column on phones */
  .kpi-grid,.qa-grid{grid-template-columns:1fr;gap:10px}
  .prio-stack{grid-template-columns:1fr 1fr}

  /* Hero stats wrap */
  .dash-hero,.q-hero,.t-hero,.ppd-hero,.ap-hero,.kb-hero,.spc-hero,.sla-hero,.um-hero,.em-hero,.mst-hero{padding:16px 14px}
  .dash-hero h1,.ppd-hero h1,.t-hero h1,.kb-hero h1,.ap-hero h1,.spc-hero h1,.um-hero h1,.em-hero h1,.mst-hero h1,.sla-hero h1{font-size:18px!important}
  .dash-hero .qs,.kb-hero .st,.ap-hero .ms,.spc-hero .st,.um-hero .st,.em-hero .st,.mst-hero .st,.sla-hero .st,.q-hero .ms{flex-basis:100%}

  /* Modal full screen on tiny phones */
  .modal{max-width:100%!important;border-radius:14px}
  .modal-bg{padding:8px}
  .modal .mh{padding:14px 16px}
  .modal .mh h3{font-size:15px}
  .modal .mb{padding:14px 16px}
  .modal .mf{padding:12px 16px;flex-wrap:wrap}
  .modal .mf .btn{flex:1;justify-content:center}

  /* Action buttons in rows: equal width grid */
  .um-row .acts,.mst-row .acts{display:grid;grid-template-columns:1fr 1fr;gap:5px}
  .um-row .acts form,.mst-row .acts form{display:contents}

  /* Approval card priority row wraps */
  .ap-card .head{gap:5px}
  .ap-card .head .prio-pill-mini,.ap-card .age{font-size:9.5px}

  /* Topbar tiny */
  .tb-search input{font-size:13px}
  .topbar{height:54px}
}

/* Landscape tablet/iPad pro adjustments */
@media(min-width:1024px) and (max-width:1280px){
  .kpi-grid,.qa-grid{grid-template-columns:repeat(2,1fr)}
  .kpi-card h3{font-size:26px}
}

/* Larger screens improvements */
@media(min-width:1500px){
  .content{padding:30px 40px 60px}
  .pp-body{max-width:1180px}
  .dash-hero,.q-hero,.t-hero,.ppd-hero,.ap-hero,.kb-hero,.spc-hero,.sla-hero,.um-hero,.em-hero,.mst-hero{padding:28px 34px}
}

/* Hard guard against overflow on small phones */
@media(max-width:420px){
  .dash-hero-inner,.q-hero-inner,.t-hero-inner,.ppd-hero-inner,.ap-hero-inner,.kb-hero-inner,.spc-hero-inner,.sla-hero-inner,.um-hero-inner,.em-hero-inner,.mst-hero-inner{flex-direction:column;align-items:stretch}
  .dash-hero .quick-stats,.q-hero .mini-stats,.kb-hero .stats,.ap-hero .mini-stats,.spc-hero .stats,.um-hero .stats,.em-hero .stats,.mst-hero .stats,.sla-hero .stats{display:grid;grid-template-columns:1fr 1fr;gap:7px;width:100%}
  .dash-hero .quick-stats>a,.kb-hero .btn-new,.spc-hero .btn-new,.um-hero .btn-new,.sla-hero .btn-new,.mst-hero .btn-new,.q-hero .btn-hero,.ap-hero .btn-admin{grid-column:span 2}
  .dash-hero .qs,.q-hero .ms,.kb-hero .st,.ap-hero .ms,.spc-hero .st,.um-hero .st,.em-hero .st,.mst-hero .st,.sla-hero .st{flex:none;min-width:0}
  /* SVG charts shrink */
  .pp-search input{font-size:12.5px}
  .pp-search .btn-go{padding:8px 11px}
  /* Subject titles & long text */
  .t-hero h1,.ppd-hero h1,.dash-hero h1{word-break:break-word}
  /* Stat cards inside dashboard mobile */
  .pp-mine-stat{padding:13px 14px}
  .pp-mine-stat h3{font-size:22px}
  /* Action bar wrap */
  .pp-mine-row{grid-template-columns:auto 1fr;gap:9px}
  .pp-mine-row .code-box{min-width:62px;padding:5px 8px}
  .pp-mine-row .code-box .cd{font-size:10.5px}
  /* Table inside log */
  .em-log table{min-width:600px}
  .em-log{overflow-x:auto}
}